Samsung not allowing the RMA of 2 drives?

Alasdairhurst

Alasdairhurst

Alasdairhurst

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I bought 2 Samsung 1tb F3's a few months ago of the MM and they are still in warranty until december. unfortunately just yesterday i rebuilt my system with a new motherboard and now neither of them will boot. I just get the infamous click click thwomp, click click thwomp on both drives when they power up. I also have an SSD (boot device) and another 500gb (backup) hard drive which have been unaffected by this.
I go to the samsung rma site and it seems that i have to return them separately in 2 different RMA's as multiple returns is for businesses and people who buy direct from them. this means it would cost me an extra 9 quid to post both drives in different packages, as well as the 1 month waiting time of the return (unacceptable really, as the delivery would only take a day or two, and picking up a new drive takes 5 minutes plus any other forms, but never a month.)

I do have certain amounts of data backed up, but the intermittent backups of windows mean my weekly backup was last done on the 2nd of February so i have lost quite a bit of work, game saves etc..

Either way, back to the point i don't think it's right that i should have to rma both drives separately, and samsung dont have a very good track record for customer support.

Just wondering if anyone else has had this problem, and thier experiences of samsung (seagate) rma's recently
 
Let there be life!

My turn to RMA a totally dead Seagate HDD (turns off the PSU when I plug it in!) and contrary to my fairly recent experience in July of last year, it appears drives now have to be sent to the Netherlands. What a total pain in the rear. Given that Samsung's RMAs are now handled by Seagate, it kinda puts me off both brands in future.. anyone know where WD or Hitachi have their RMA centres located?
 
I do have certain amounts of data backed up said:
I always back up daily, it still surprises me the number of peeps who don't back up at all, or those who do it infrequently, weekly, monthly or longer:eek:.
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don't give up on them....

neither of my samsungs works with my new board, but both still work fine using a cheap pci sata card to drive them...

New board is x79 based, for what its worth.
 
Alasdairhurst said:
Wow the netherlands? That's going to cost a fortune to send recorded signed for!!
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Yup! I'm not happy about it but there's not a lot I can do. Plus, it's still cheaper than having to fork out for a new drive (and the warranty expires in less than a month :eek:)
 
The thing is that i only payed £30 each for them :( They are £90 new now and i don't see how they expect people to be spending the amount they paid originally to get things replaced that are STILL UNDER WARRANTY!
I'm not even getting new drives in the end.. they are factory refurbished.
 
miniyazz said:
Let there be life!

My turn to RMA a totally dead Seagate HDD (turns off the PSU when I plug it in!) and contrary to my fairly recent experience in July of last year, it appears drives now have to be sent to the Netherlands. What a total pain in the rear. Given that Samsung's RMAs are now handled by Seagate, it kinda puts me off both brands in future.. anyone know where WD or Hitachi have their RMA centres located?
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I sent a WD hard drive just a few days ago it cost me about £3 and went to some place in the uk and then they ship it out to another country. Done samsungs in the past have always got new ones back all boxed up in retail boxes.
 
chippy08 said:
I sent a WD hard drive just a few days ago it cost me about £3 and went to some place in the uk and then they ship it out to another country. Done samsungs in the past have always got new ones back all boxed up in retail boxes.
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Thanks, that's a better option than paying over £10 to send a faulty drive back to them, which is what Seagate and Samsung customers are now stuck with. Still, at least hard drive warranties are relatively little quibble compared to some others (unless you happen to have a dreaded Out of Region drive, which can happen even from major manufacturers)
 
Mate you don't need to RMA them. This is a firmware issue. I had exactly the same problem when I connected mine to ports on my first p67 board.

Search google for AMD Spinpoint issue and the link to firmware update will be there :)

Flash and working drives again :)

Edit : Before you think I'm not using AMD, the new firmware fixes the Intel issue too :)
 
miniyazz said:
anyone know where WD or Hitachi have their RMA centres located?
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Hitachi is in Coventry UK for RMA. Had to send one there last week. A less than 9 month old drive I purchased from here and only had less than 40Gb of backup data on it out of the 2Tb that came to me wrapped only in bubble wrap and tossed into the box with other parts that were clearly knocking into it because the drive was allowed to roll around the box. I'm not surprised it went faulty sent that way and not in a hard drive box as other companies send OEM drives. I'm buying hard drives from elsewhere from now unless OCUK stop sending delicate hardware in this way, many companies have the brown box hard drive boxes with correct padding in them when they send OEM drives out, it's the first time ever in 20+ years of buying hard drives I have got new drives in this way.:mad:
 
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Purgatory said:
Hitachi is in Coventry UK for RMA. Had to send one there last week. :mad: a less than 9 month old drive I purchased from here that came to me wrapped only in bubble wrap and tossed into the box with other parts that were clearly knocking into it because the drive was allowed to roll around the box. I'm not surprised it went faulty sent that way and not in a hard drive box as other companies send OEM drives. I'm buying hard drives from elsewhere from now unless OCUK stop sending delicate hardware in this way, many companies have the brown box hardrive boxes with correct padding in them when they send OEM drives out, it's the first time ever in 20+ years of buying hardrives I have got new drives in this way.
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You know what they say If you pay peanuts, you get monkeys
 
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