• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

Replacement GTX 470 Twin Frozr II Fan?

Mechanicus said:
Well, if they can't replace like for like I would want a refund.
I have 2 GTX 470s, and I use them in SLI, a 560ti, although slightly better than a 470, would be utterly useless.
Click to expand...

Then be sure to ask for MSI's contact information so you can raise that point with them. Otherwise? prepare to be disappointed.

Personally I think you have gone about it barse ackwards any way. I would have contacted MSI before anything else and asked for a replacement fan.

Simply shoot a video of the card doing what it does, and request a replacement fan.

Would have been far easier.
 
ALXAndy said:
Then be sure to ask for MSI's contact information so you can raise that point with them. Otherwise? prepare to be disappointed.

Personally I think you have gone about it barse ackwards any way. I would have contacted MSI before anything else and asked for a replacement fan.

Simply shoot a video of the card doing what it does, and request a replacement fan.

Would have been far easier.
Click to expand...

I did that. MSI forums told me to contact the retailer, and MSI customer support still has replied at all. They certainly don't seem as reasonable as you suggested.
It seems OCUK and MSI do the bare minimum for their customers, just enough so they aren't breaking any DSR regulations, but not enough to actually be helpful.
Compare this entire scenario with Amazon, who telephoned me after I emailed them about a return, offered free postage, and were incredibly helpful.
 
Last edited:
ALXAndy said:
Then be sure to ask for MSI's contact information so you can raise that point with them. Otherwise? prepare to be disappointed.

Personally I think you have gone about it barse ackwards any way. I would have contacted MSI before anything else and asked for a replacement fan.

Simply shoot a video of the card doing what it does, and request a replacement fan.

Would have been far easier.
Click to expand...

Which forums are these ? I have a fan failing / stopping whatever, and was wondering if I should contact MSi directly before the retailer takes it away for 4-6 weeks. (Still under warranty as just under a year old = MSi GTX580 TwinFROZR ii) (to OP sorry about hijacking your thread slightly.)
http://forum-en.msi.com/ ?
 
Mechanicus said:
I did that. MSI forums told me to contact the retailer, and MSI customer support still has replied at all. They certainly don't seem as reasonable as you suggested.
It seems OCUK and MSI do the bare minimum for their customers, just enough so they aren't breaking any DSR regulations, but not enough to actually be helpful.
Compare this entire scenario with *******, who telephoned me after I emailed them about a return, offered free postage, and were incredibly helpful.
Click to expand...

Without mentioning the competitor name (because it will only be deleted) yes, they are wonderful.

I bought a belt sander and when I went to use it 7 months after buying it it simply spat a load of blue sparks out and the motor ceased. They sent for it and gave me a full refund.

However, compared to that company OCUK and others are but a mere boil on the backside. Thus, they can't afford to go around treating people like royalty.

You can't really blame them for that.
 
Well, after pushing MSI to try and get a response (they still haven't read the ticket on their Customer Service site) I was told:

You can get your warranty repair done if you follow the proper guidelines and be happy with it or do as you say.
Click to expand...

Never buying from MSI again if this is what I can expect from customer support.
 
Oh great, now I've got this debacle to deal with:

The product GX-117-MS on XXXXX has been returned to you, this will be sent on a new order with order number XXXXX.

Here is the technicians Test Report:

"Graphics card passes all Tests with no issues, Tests Run: Crysis WarHead, 3D Mark 11, Furmark, 3Dmark Vantage, AVP, Lost Planet 2, Stone Benchmark MSI Kombuster, Resident Evil Benchmark, ATI Mecha, A"

(Graphics card passes all Tests with no issues, Tests Run: Crysis WarHead, 3D Mark 11, Furmark, 3Dmark Vantage, AVP, Lost Planet 2, Stone Benchmark MSI Kombuster, Resident Evil Benchmark, ATI Mecha, ATI Ladybug, Streetfighter Benchmark, Stone Giant and heaven benchmark tool, these were all tested at 1920 x 1200 resolution running maximum settings, tested on DX9, DX10 and DX11 where applicable, there was no issues apparent.)
Click to expand...

The problem was not with running the damn games, the problem was the fan was noisy! Good diagnosis OCUK!
 
Wow, I hope this wasn't their idea of a real response to my webnote:

You have an outstanding testing charge on XXXXXX. Until this is paid, the order containing your RMA items will be held.

Please contact our support team on 0871 200 5053 in order to provide your payment details and resolve this outstanding charge.
Click to expand...
 
/facepalm

Yeah get on to them that the RMA was actually about a fan not the card being broken.
 
I sent them another webnote, and this was on the top of the 'Message Received' confirmation email:

Your message has been received - your previous message has not been answered yet so both messages will be answered by the same operator.
Click to expand...

I don't know why they felt they needed to send another notice of the payments, it's been less than 3 hours between emails!
 
So, still no word from OCUK, other than more emails telling me to pay money.

What can I do if they won't respond to webnotes?

I have contacted Consumer Direct. This is just utterly ridiculous now, the only thing I can do is keep writing the same webnote over and over again in the hopes someone will bother replying.

If I end up paying to get it back and the fan is still faulty, I am going to be very angry!
 
We have replied to all webnotes sent in (we reply to all of them every day), we always reply. I would recommend checking your junk mail box.

However, leave this with me. I am home currently, but back in the OcUK HQ tomorrow and I shall see if there is anything I can do. :)
 
OK here is my stance on this:

The MSI RMA process is now solely through the reseller, unless the reseller is totally irresponsible and refuses to help their customer, but this is not an issue we have with OcUK. This enables us to keep our RMA process streamlined to reduce turnaround tmes.

For intermittent fan faults like this MSI's RMA centre will swap the card/cooler without testing because it's quicker and easier to do so. I'll speak with 5UB and see what we can do.

I'm afraid that I cannot guarantee whether our RMA centre will be able to provide an identical replacement (it all depends on what they have in stock) but OcUK can put in a special request.
 
Last edited:
5UB said:
We have replied to all webnotes sent in (we reply to all of them every day), we always reply. I would recommend checking your junk mail box.
Click to expand...

I wrote 2 webnotes on the 30th March, and another 2 on the 4th April. The only emails had from OCUK during that time were messages about the "Outstanding Testing Charge", and the confirmation of my webnotes.

5UB said:
Do you have an RMA number or anything like that please? So I can look into this in more detail. :)
Click to expand...

Yes it's RMA217557

ScottiB said:
For intermittent fan faults like this MSI's RMA centre will swap the card/cooler without testing because it's quicker and easier to do so. I'll speak with 5UB and see what we can do.

I'm afraid that I cannot guarantee whether our RMA centre will be able to provide an identical replacement (it all depends on what they have in stock) but OcUK can put in a special request.
Click to expand...

Well, that might be ok. The only concern I have is that I specifically bought the Twin Frozr II card because it boasted to be quieter and cooler than stock fans. Will a replacement be as cool and quiet?
 
You must log in or register to reply here.
Back
Top Bottom