ParcelMonkey Woes! Lost £400 Monitor

That's quite an extensive "prohibited items" list - they've covered just about everything. Makes me wonder what isn't prohibited.

For example, they put "Car Engines" as prohibited. I would wager that if you sent a set of pistons or any engine part they would send you the same generic copy and paste "your claim was not successful" email.
 
That's very unfortunate. I don't see a way around it... they'll just quote the T&C.

All you could do is write a letter and complain that you understand you would not be covered for damage during transit, but complain that it shouldn't matter what's inside the parcel if they manage to lose it.
 
Can't you talk to the warehouse and go down there and check for youself in case you can find it? (assuming they haven't nicked it and it really was lost).

They shouldn't really object to that.
 
Oh... one thing as above. You could say it's a guitar amp monitor - but you've probably already said it's a Dell PC monitor...
 
There may be a thin case for reporting them to trading standards or some similar body, if on the 'buy insurance' section, they didn't make it clear that you should check the prohibited and non-insured items list.

They should at least have some sort of safeguard in place to stop you from buying redundant insurance, but in this case, you'd probably only get the extra you paid back (and not the £400).
 
The Halk said:
All you could do is write a letter and complain that you understand you would not be covered for damage during transit, but complain that it shouldn't matter what's inside the parcel if they manage to lose it.
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Are you not reading the link properly?

I'll quote it again:

Items specified as 'carried on a no-compensation basis' can be carried at your own risk, but will not be compensated whatsoever in the event of loss or damage.
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Did you tell them at the time of booking what the item was? If so, I'd go back to them and tell them under section 4.2 that they should have not collected the item with the specific agreement of the carrier and by collecting it you can only have made the assumption that the agreement was in place.

Also you are not claiming for damage to the item, they lost it. Why does it matter on the contents?? They are refunding your cost of shipping as they failed on that part of the contract but what about your goods?

Edit: Just read the "Items specified as 'carried on a no-compensation basis' can be carried at your own risk, but will not be compensated whatsoever in the event of loss or damage.". Sounds like an unfair contract term to me.
 
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kgi said:
Can't you talk to the warehouse and go down there and check for youself in case you can find it? (assuming they haven't nicked it and it really was lost).

They shouldn't really object to that.
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Ive been in constant touch with the leeds warehouse guy, really nice guy told me not to bother with the customer support number and contact him direct. Give them pictures of the box, weight, size and what was printed on the outside. Even contacted the London depot where it was supposed to go
 
That's out of order tbh. The format 'carried on a no-compensation basis' is basically a licence for any item classed as such to be stolen.

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anticonscience said:
Well not really, don't you think the company would get a bit suspicious if monitors and other non insured goods keep going missing.
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I don't think they would give a rat's **** but there you go.
 
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Also be aware that even though something is listed in their terms & conditions, doesn't mean it is legally binding as the terms could be deemed unreasonable under UK law.
 
Ukadder said:
Not much they do cover, I'd expect over 50% of the items they deliver must be on the "prohibited" list, wonder how much they make from people paying extra and then not being able to claim.

But as said above, can't see what your able to do about it unless finding the prohibited item list was really unclear/hidden away somewhere without warning when you signed up.
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£6 compensation spend it on what ever spirits that would buy :(
 
This is probably a long shot, but hey its £400!

I read online a while ago about a woman having her £300 LCD "lost" by parcelmoney and she basically got the same reply as me. She then kicked up a fuss about it and contacted several news outlets and online places and when they got in touch with parcelmoney they refunded her and apologied?

Also in the description box i stated the item as a "Dell Monitor" and they accepted my payment for compensation, with no warnings.
 
Craterloads said:
This is probably a long shot, but hey its £400!

I read online a while ago about a woman having her £300 LCD "lost" by parcelmoney and she basically got the same reply as me. She then kicked up a fuss about it and contacted several news outlets and online places and when they got in touch with parcelmoney they refunded her and apologied?

Also in the description box i stated the item as a "Dell Monitor" and they accepted my payment for compensation, with no warnings.
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There may be a thin case for reporting them to trading standards or some similar body....
...They should at least have some sort of safeguard in place to stop you from buying redundant insurance, but in this case, you'd probably only get the extra you paid back (and not the £400).
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That's a worst case scenario and one I dread nearly every time I courier something expensive. I normally go through interparcel whose T&C's are very similar. Not much reconciliation but it's the risk we take going for the cheap couriers rather than fully insured at 5x the cost going direct with a company like Parcelforce.
 
If it went as far as court you might have a leg to stand on... contradicting terms in the contract I think... I don't really know though.

A letter is the first thing I think to do, don't make it angry sounding, but come across as serious and not the type of person to just walk away.
 
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