I feel so bad for you, id be distraught if this happened to me, hopefully you can sort it somehow, I can't see that the loss thing can be legal, it shouldn't matter what it is if its lost, im not sure if that would stand up in court.
ParcelMonkey Woes! Lost £400 Monitor
- Thread starter Craterloads
- Start date
And here I was with some faith in people. Guess it's time to stop using that 'fragile' tape.
Here is the area where you enter details.
As you can see i did clearly mention it was a monitor but also there is a tick box on the right!
You accepted that they don't take monitors. Yet you still said it? They didn't hide the fact that monitors are prohibited. This just stinks of someone wanting something for nothing. You are in the wrong here. Simple.
I think that's a step forward from mine.
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- 26 Dec 2009
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Wow thanks Daniel, that looks very convincing!
It's still a crummy T&C that they can't hide behind.
If the T&C's said he has to wear a clown outfit when the parcel is collected would he still "be in the wrong simple"? T&C's do not override UK law. Simple.
My mate was an airport luggage handler whilst at uni, he said the same thing..
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- 26 Dec 2009
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Hang on a sec. You can afford a 3960X and three 7970s? My bill is in the post
lol thats a fake sign, it was a joke a while back but havent bothered changing!
Im down £650+ (which is what i paid) and im wanting something for nothing?
They accepted my additional £6 for insurance. Ive sent loads of items through parcelmonkey and insured every single one of them, how many of them were infact uninsured according to there t&c's? probably a large majority of them but they have still kept my money on all of them
The thing is Adam, I would assume they wouldn't cover for Damage to those items - as that is the big risk with anything fragile.
Loss through through theft or negligence is something else.
I can't quite see how they can duck all responsibility, even if it's in their T&C for losing a package, which is quite different from a package being damaged - as you're paying for the transport of a package, and that doesn't change if it's a stack of old newspapers, or an ancient Grecian urn inside it.
Both packages should be able to get from A to B, even if one arrives smashed to bits.
Loss through through theft or negligence is something else.
I can't quite see how they can duck all responsibility, even if it's in their T&C for losing a package, which is quite different from a package being damaged - as you're paying for the transport of a package, and that doesn't change if it's a stack of old newspapers, or an ancient Grecian urn inside it.
Both packages should be able to get from A to B, even if one arrives smashed to bits.
Soldato
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wow knee jerk reaction much - dont forget to post on the DM on your way out.
OP didnt read fine print (understandable) but you sent an item you shouldnt have. You have no hope in getting money back as they can always say you attempted to deliver an item they do not accept.
No, I think it's quite a measured response. They have excluded virtually anything you'd want to send making them virtually useless. That's a sharp practice. Plus of course they're selling insurance when it's not valid - PPI anyone?
Their terms are ridiculous; they took payment for non-existant insurance; they lost a parcel.
There's enough there for me to steer clear, but thanks for being a bit wierd about it