ParcelMonkey Woes! Lost £400 Monitor

Lopéz · 3 May 2012 at 19:22

Did you put an address on the box?

Surveyor · 3 May 2012 at 19:24

norm said:
I guess the lesson here is to make sure you specify an item which isn't on their exclusion list.

But is of at least equal value.

drunkenmaster · 3 May 2012 at 19:24

Companies should really be getting together with consumers to force a change in all the courier companies T&C's, I could understand, 10-15 years ago when lcd's were new and boxing was potentially less than impecable, that LCD's weren't covered but in this day and age everyone has one, tv's, monitors, laptops, phones, etc. Modern society is built around these devices yet courier companies all blissfully ignore it and claim they don't have to be responsible for things they deliver?

It is a clearly unfair T&C and companies who use them should all get together and tell them where to stick it, its still a joke and I spent ages finding someone who didn't exclude monitors for insurance. It may/may not still apply but, here it is

http://www.interlinkdirect.co.uk/prohibited-items.jsp

A branch of DPD, they do monitors but only sub 26" 's. It was a couple quid more than the cheaper sites like parcel2go, but simple enough and back when I sent out the last monitor they confirmed I'd be insured for loss or damage on a screen under 26".

The idea of sending it with a courier who would willfully screw you for paying them for a pretty bog standard easy service made me look high and low through every's T&C's till I found those lot. Pathetic doesn't describe the way they will try to weasel out of anything.

Dano · 3 May 2012 at 19:25

gambitt said:
It's pleasing to see a few people who know what they are talking about to counter the sheep-like "it's in the T&C's so tough" responses.

I wonder if those people would accept a shop's T&Cs as gospel if it said they had to hop on one leg in order to qualify for a refund...

Sash · 3 May 2012 at 19:29

Have to admit I had never heard of ParcelMonkey before now.

Number_25 · 3 May 2012 at 19:31

TommyV said:
Go to the depot and punch them all in the face

This.

But go to trading standards, something similar happened to my mother when she was new to e-commerce buying.

I think it was something stupid like a vase or table cloth, but she complained anyway and got the refund and an apology.

Kutter · 3 May 2012 at 19:32

So let me get this straight, i could set up a courier company, have virtually most items which people would send, on a T&C not covered list. Then "lose" all the good stuff and offer £6 in refunds.

As they say on Dragons Den, "Im in !!"

Craterloads · 3 May 2012 at 19:34

Number_25 said:
This.

But go to trading standards, something similar happened to my mother when she was new to e-commerce buying.

I think it was something stupid like a vase or table cloth, but she complained anyway and got the refund and an apology.

These are some links i got from an automated response from dom:

CAB - Citizens Advice Bureau: http://www.citizensadvice.org.uk/
Relevant Ombudsman - http://www.locateombudsman.com/
Consumer Direct - http://www.consumerdirect.gov.uk/
Office of Fair Trading - http://www.oft.gov.uk/

Any others you can think of?

Lopéz · 3 May 2012 at 19:40

Lopéz said:
Did you put an address on the box?

Craterloads · 3 May 2012 at 19:42

Yep, you have to print thier label from the website. I even put one inside the package just in case the outer one gets damaged.

chipachap · 3 May 2012 at 19:47

TommyV said:
Go to the depot and punch them all in the face

+1. Seems like a cowboy company to me. I've never heard terms like that in my life.

chipachap · 3 May 2012 at 19:52

drunkenmaster said:
Companies should really be getting together with consumers to force a change in all the courier companies T&C's, I could understand, 10-15 years ago when lcd's were new and boxing was potentially less than impecable, that LCD's weren't covered but in this day and age everyone has one, tv's, monitors, laptops, phones, etc. Modern society is built around these devices yet courier companies all blissfully ignore it and claim they don't have to be responsible for things they deliver?

It is a clearly unfair T&C and companies who use them should all get together and tell them where to stick it, its still a joke and I spent ages finding someone who didn't exclude monitors for insurance. It may/may not still apply but, here it is

http://www.interlinkdirect.co.uk/prohibited-items.jsp

A branch of DPD, they do monitors but only sub 26" 's. It was a couple quid more than the cheaper sites like parcel2go, but simple enough and back when I sent out the last monitor they confirmed I'd be insured for loss or damage on a screen under 26".

The idea of sending it with a courier who would willfully screw you for paying them for a pretty bog standard easy service made me look high and low through every's T&C's till I found those lot. Pathetic doesn't describe the way they will try to weasel out of anything.

Seems a bit fairer but still BS. If you were to buy a 30 inch dell new it's like what, 700 quid? There's absolutely no way I would buy one knowing that there's a chance some **** could take it and me being out of pocket. Surely there's some sort of DSR or consumer regulation law that over rides this? At least now I'll never buy a 30 inch monitor except locally.

Fuzz · 3 May 2012 at 20:04

danza said:
Ouch.

You pay peanuts, you get Parcel Monkey.

\o/

WIN

Lopéz · 3 May 2012 at 20:20

chipachap said:
+1. Seems like a cowboy company to me. I've never heard terms like that in my life.

Pretty much industry standard. Not that Parcelmonkey are actually a courier company anyway.

The Halk · 3 May 2012 at 20:21

chipachap said:
Seems a bit fairer but still BS. If you were to buy a 30 inch dell new it's like what, 700 quid? There's absolutely no way I would buy one knowing that there's a chance some **** could take it and me being out of pocket. Surely there's some sort of DSR or consumer regulation law that over rides this? At least now I'll never buy a 30 inch monitor except locally.

Think you've maybe got the wrong end of the stick there.

It's the seller rather than the buyer that has to watch for that. You won't buy a 27 inch monitor from some company and have it not turn up and then they just shrug.

It would be if you, for example, sold it second hand to someone you would struggle to get it sent.

Tefal · 3 May 2012 at 20:24

tell them it wasn't a monitor?

The Halk · 3 May 2012 at 20:26

Yeah, when I said Dell monitor... I meant it was a guitar monitor for Dell, who plays in my band... Dell is short for Derek.. you know like Dell boy.... *whistle*

Tefal · 3 May 2012 at 20:27

The Halk said:
Yeah, when I said Dell monitor... I meant it was a guitar monitor for Dell, who plays in my band... Dell is short for Derek.. you know like Dell boy.... *whistle*

¬_¬

Merlin5 · 3 May 2012 at 20:39

What a complete joke. If they're not prepared to compensate they should not take blacklisted goods, period. Bunch of parcelmonkeys.

Woden · 3 May 2012 at 20:41

gambitt said:
If the T&C's said he has to wear a clown outfit when the parcel is collected would he still "be in the wrong simple"? T&C's do not override UK law. Simple.

What law was broken?

He down and out lied to the company. Said he agreed to the T&C's when he obviously didn't.