ParcelMonkey Woes! Lost £400 Monitor

Its quite simple, they stole the goods, and have an unfair clause in the contract.

Report the theft to the police.

Inform parcelmonkey in writing that the theft has been reported and you expect the loss to be compensated, informing them that their contract contains unfair terms (quote the correct law here) and that if they chose not to compensate for the theft then you shall issue court proceedings.

When they refuse, which they will, take them to court and win (you will if you play it right).

Simples.
 
Sounds like a decent thing they've got going, they probably stole the monitor without any intention of ever delivering it knowing their T&C's have you by the balls...

Actually doesn't insurance cover damage? if it goes missing they should still cough up surely? "it fell into a black hole because it's a monitor" won't stand up in court.
 
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TRNC said:
Er, an expensive item is taken into care of the courier....it strangely and rather swiftly goes missing without trace.

Thats theft, items dont just "go missing".
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They do. I've seen it plenty of times. If an item does not have a routing barcode for example, it is unscannable, untraceable, and essentially "lost" immediately.
 
Rubbish. Nothing is ever "lost". Even royal mail manage to return to sender or deliver almost 100% of mail/packages and they shift a dam site more than every courier in the UK combined!

A box with a clear address on outside, and additional info inside doesnt get lost, its gets stolen by thieving ***** ********.
 
Just to add some balance to this thread, parcelmonkey and parcel/go have both been very helpful with sorting insurance claims out for me and my friends when items were lost/damaged.

In this case, you were in the wrong for not having a glance over the prohibited items list which they've made very very easy to find. I'm not saying parcelmonkey are in the right, but you ate most certainly in the wrong here.

Still, kick up a fuss and also try emailing watchdog :)

Good luck :)
 
Just an aside.

Does anyone else think ParcelMonkey are a bit scummy for refunding the insurance but not the delivery charge? I mean they didn't manage to fulfil that part of the contract.
 
There is nothing you can do, its in the T&C's.

It does suck though, doesn it? It effectively means they can break or lose your stuff and you can do nothing about it.

I mean imagine me offering to paint your house for you, but unless you pay me an extra £100 for enhanced compensation, I won't rectify it if I accidently ruin all your furniture.

It's pretty much the same thing. So they win either way, either they:

a) Can lose and break stuff without needing to pay for it
b) Can profit from charging extra for additional cover against their own negligence!
 
TRNC said:
Er, an expensive item is taken into care of the courier....it strangely and rather swiftly goes missing without trace.

Thats theft, items dont just "go missing".
Click to expand...

Yes, they do. Like any other job in the world human error plays a part. Parcels sometimes get stolen, but more often (though still not common) they are left somewhere they shouldn't be and get forgotten (usually trainee staff). Or they fall off the sort machine, or go on the wrong van. Chances are it will turn up eventually.

I work for a large courier company and its actually my job to track these "lost" parcels. It is relatively rare, but it happens.
 
As someone who deals with couriers every day, you're not going to have an easy time with this.

As for sending a box that's computer / monitor shaped with DELL plastered down the side... lol.
 
doofski said:
So let me get this straight, i could set up a courier company, have virtually most items which people would send, on a T&C not covered list. Then "lose" all the good stuff and offer £6 in refunds.

As they say on Dragons Den, "Im in !!"

:p
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No. Seems to be a lot of confusion/speculation that this is the case. Parcel Monkey/Parcel2go/Interparcel et al. Are not couriers.

They simply provide a middleman service for all the major logistic companies, due to the volume of bookings they put the couriers way they are able to leverage massive discounts an individual can't get by going direct they then pass a large % of the discount to the end user.

They never actually handle the parcel themselves the courier company you choose to use via these services does ie City Link, DPD, Home, DHL, TNT, Hermes etc.
 
TRNC said:
Rubbish. Nothing is ever "lost". Even royal mail manage to return to sender or deliver almost 100% of mail/packages and they shift a dam site more than every courier in the UK combined!

A box with a clear address on outside, and additional info inside doesnt get lost, its gets stolen by thieving ***** ********.
Click to expand...

When I worked at a garage we had regular deliveries of stock from companies like P&H, Brown Brothers and so on. We would regularly be delivered items (in error) that were meant for other people, caused by various mistakes (loading/driver error usually).
No theft involved.

When I was a travel agent we got weekly deliveries of brochures on pallets. Twice we received items on those pallets not for us - once it was a sign/graphics board of some description that had slid into the legs of the Europallet, the other time it was a box of similar dimensions that had been stacked on top of a pallet which had obviously started to unwrap in transit and been re-wrapped by the courier. I believe the extra box had been with the unwrapped pallet and been shrink wrapped onto it in error.
No theft involved.

As a private recipient I have received parcels for other addresses in error (sometimes not even close to my address) and once had a driver leave a box on the road by mistake that he shifted off the van to get to my delivery.
No theft involved.
 
mattyprice4004 said:
As someone who deals with couriers every day, you're not going to have an easy time with this.

As for sending a box that's computer / monitor shaped with DELL plastered down the side... lol.
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Most couriers handle hundreds of thousands of items in branded boxing, it's hardly uncommon.

Don't even get me started on people who use DG packaging for non-DG goods and then wonder why their parcels get held for DG checks!
 
I don't understand why just because it's a monitor they won't compensate you for loss, I can understand them not compensating for damage to listed fragile items but they shouldn't be allowed to get away with accidently losing items on purpose.

I'd get legal advice, at end of the day they can state anything in their T&C's it doesn't necessarily make it lawful.
 
Lopéz said:
When I worked at a garage we had regular deliveries of stock from companies like P&H, Brown Brothers and so on. We would regularly be delivered items (in error) that were meant for other people, caused by various mistakes (loading/driver error usually).
No theft involved.

When I was a travel agent we got weekly deliveries of brochures on pallets. Twice we received items on those pallets not for us - once it was a sign/graphics board of some description that had slid into the legs of the Europallet, the other time it was a box of similar dimensions that had been stacked on top of a pallet which had obviously started to unwrap in transit and been re-wrapped by the courier. I believe the extra box had been with the unwrapped pallet and been shrink wrapped onto it in error.
No theft involved.

As a private recipient I have received parcels for other addresses in error (sometimes not even close to my address) and once had a driver leave a box on the road by mistake that he shifted off the van to get to my delivery.
No theft involved.
Click to expand...

Strange because I own a mail order company, we ship tens of thousands of parcels a year and have done for 20 years now, you can count the ammount of genuine lost parcels on one hand. It just doesnt happen.

Even with incoming mail, when people get the address wrong or use an out of date one it still gets back to them, not because they put a return address on it but because the undelivered mail department of RM opens it, reads the contents and sends it back to the original owner.

Things very rarely get genuinely lost in the post. They are either where they should be pretty promptly, or stolen.
 
A certain large courier company lost a number of hydraulic rams that weighed upward of 300Kg each on many separate occasions, so its not all about theft. They would have had the addresses on the pallet and on the product. Quite how you lose a 300Kg ram is beyond me, but it happened.
 
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