I worked at DHL (damage it,hide it,lose it) at heathrow airport and there was nothing that came in the shed that was handled correctly,no matter what it said on the parcel.
football was a regular past time of some of the dhl worker's.
ParcelMonkey Woes! Lost £400 Monitor
- Thread starter Craterloads
- Start date
I worked at DHL (damage it,hide it,lose it) at heathrow airport and there was nothing that came in the shed that was handled correctly,no matter what it said on the parcel.
football was a regular past time of some of the dhl worker's.
It would be laughed out of a court if it ever got to that stage and we both know it. You cannot change the fact that he accepted the fact that insurance on his monitor wouldn't be provided.
Can anyone find the list of City Link 'prohibited items'? I found a PDF saying it was on their website but can't find it there.
If City Link lost it and pay out then Parcel Monkey might have claimed the compensation for themselves, it still sounds like a bit of a scam site to me. I've used Parcel2Ship a few times and they don't mention anything about monitors being not covered...
Basically just fragile and rare items, unlike Parcel Monkey who list anything worth stealing.
I would urge Craterloads to contact City Link and see if they can give him any information about the consignment and why it wasn't delivered.
If City Link lost it and pay out then Parcel Monkey might have claimed the compensation for themselves, it still sounds like a bit of a scam site to me. I've used Parcel2Ship a few times and they don't mention anything about monitors being not covered...
Basically just fragile and rare items, unlike Parcel Monkey who list anything worth stealing.
I would urge Craterloads to contact City Link and see if they can give him any information about the consignment and why it wasn't delivered.
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You cant sign away your statutory rights that protect you from company negligence, because, you know, they are statutory. Look it up.
I agree with this. Geez, there are some obtuse people here.
insurance for damage is different than claiming for loss of an item through company negligence. I'm laughing at you for the fact you still can't distinguish the difference.
I'm not saying he is entitled to £400 just because it's a £400 thing that went missing, but he is possibly entitled to more than £6 (that he got for insurance refund?).
If something is sent via courier, and it is lost, then compensation is due regardless of any additional insurance.
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It isn't his job actually, I should know as I do it for a living
We do not look at the contents description of anything we collect, nor do we ask if someone has proper insurance and so on. Occasionally if I call to a customers house to collect a parcel and it is covered in writing saying 'FRAGILE GLASS' i'll tell them that it will not be insured, or if its obviously a TV/monitor.
If the customer has gone as far as ordering a collection then they have agreed to the terms and conditions already, its not up to a driver to question them tbh.
It HIS his job, I did it for 15 years, 5 of which I ran the operations for one of the largest privately owned franchises in the UK.
I also spent a year as a roaming troubleshooter with CityLink.
I spent a good few evenings giving idiots who picked stuff they shouldnt of done written warnings, before educating them as to how they should be doing their job.
But happy trails anyway.
Yet it was sent at his own risk, which is what these websites say in bold when you actually use them. Laugh all you want, I'm still right.
ParcelMonkey act as an agent or reseller for the courier, they won't ever have seen the package, they merely book a contract.
Soldato
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Now this has come to light (again, hoho)...
...would a large company, who have been using ParcelMonkey, be able to claim back a sizable fee from them? considering they must have been sold a lot of unneeded insurance over the years.
...would a large company, who have been using ParcelMonkey, be able to claim back a sizable fee from them? considering they must have been sold a lot of unneeded insurance over the years.
Associate
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fixed
On a serious note, harsh way to lose out
400spendoolies is quite a bit of...spendoolies.He still needs to find out if City Link compensate for lost monitors because otherwise Parcel Monkey could be fobbing these people off with their T&C and then claiming the compensation for themselves.
If I were him I'd be chasing City Link with the consignment number given, to find out if compensation has been payed out on it or anything.
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This is a very good point, just checking over my account history and i know for a fact i have payed many times for insurance on items sent which wouldnt actually be covered. Times that by millions of other people unwittingly doing the same and i would imagine parcelmonkey owe a lot of people a lot of money.
Will be doing this 1st thing tuesday, cant imagine parcelmoney actually doing this as that would be actual fraud?
No it isnt m8, get off that high horse your on. The idiots you talk about probably have little enough time to complete the runs never mind check up on every single parcel that they collect. I have worked for a few couriers and have never been told to check an items description.
You sound like the type of guy that sits in front of a computer imagining how you would do the job but in reality would be at a complete loss if you were to actually be put out on the road for a while.
Lopez, from memory I think you work or have worked for a courier. What is the best way for the OP to deal with this situation? Is there any way of getting at least some money back as a good will gesture or is he shafted?
A £400 is a lot to lose and I feel sorry for the OP.
I would try and at least get £100 or something like that. I just don't think that this company is going to pay up.
You are right in saying that Parcelmonkey would have taken a lot of money on insurance when their T+Cs say they won't pay out. However, it is not the responsibility of the company to check each and every order and search through T+Cs to see if insurance is valid or not.
The buyer is given the T+Cs to read and it is upto him to check if it is worth paying for insurance.
If the company were to check for each and every item and whether the insurance is valid or not, they would need to hire a huge number of staff to go through the checking process and then refunding the money which was paid for the insurance.
I guess its like me putting a sign at my door, that if you ring the doorbell, you will get an electric shock. You choose not to read the sign (even though it is printed in big letters), you press the doorbell, get a shock and then decide to take legal action. The T+Cs are presented to the buyer, before he presses the purchase button and it is up to him to read the T+Cs.
^ This, this and this.
I'm afraid we will have to agree to differ on this. Unfair contract terms was my first essay topic on contract law quite some years ago and since then it has cropped up repeatedly during my professional and personal life. Whilst I no longer practice advocacy, I am rather more well versed on the subject than you seem to give me credit for. But never mind, feel free to continue to ignore what I have posted!
Besides, as I have posted numerous times already. The main position for the OP is that the non-compensation clause was not part of the T&C and, therefore, not part of the contract. That is somewhat blatant.