That's one issue with f2p model (which I think even you have acknowledged bhavv) is that the customer service compared to a paying MMO is poor at best.
The support is handled by NCsoft, not Arenanet directly, and NCsoft have several P2P games as well.
Also Turbine's games are now F2P as well (DDO and Lotro), and their support and in game GMs reply to any queries you have very quickly.
Last edited:


