Halfords........

[Something Else]

Closest thing to this nonsense is I put £70 of diesel into the Astra at the services at tamworth, paid for it on my fuel card, then went to pay for my lunch which came to £4.60 on my visa.

Sorry sir minimum transaction is £5.

Are you taking the ****? I've spent £70 on diesel sort yourself out mate.

Yeah, I suppose you've got a point.

if its company policy then what can the cashier do? they usually have a minimum as everytime the business processes payment via credit cards they get a bank charge so anything less than £5 is not viable financially.

 

[Draeger]

I had a nightmare dealing with Halfords last year. Their attitude to my issue was nothing short of ridiculous. I'm a patient sort of person so I gave them every opportunity to sort the problem out but not only did they fail to do so, they dragged their heels over every aspect of the situation and had a "we really couldn't care less" attitude over the whole debacle from start to finish.

Well, I wasn't best pleased and did something about it. I'm not going into the details but it ended up with them threatening me with court action which in itself was a load of codswallop. The action I took ( involved registering a domain name and putting up a simple holding page ) obviously really, really annoyed them which was fairly satisfying I have to admit. I've still got a few of the domains on the back burner and who knows? - They may well at some point make a reappearance on some hard to trace hosting in South America.

 

[Hades]

Should have handed over a £50 note for the two pence bag.

 

[Totality]

Ask for a refund and leave the lot on the counter.
Done the same thing in Morrisons when they ID's me for a bottle of whisky, spent well over £100 on the weekly shop. Told them i had no ID on me, they said i couldnt have the bottle. So i said i wont have any of it then and walked off.

These shops really need to learn how to treat people like individuals and stop acting like robots.

I'm older than you and still get ID'd. As I pull the visa out of my wallet to pay it has a clear holder in my wallet with my drivers licence so I just show them that and get on with my life.

In the one time I only had cash as I had forgotten my wallet I simply thought oh well, paid for my food and again went on with my life.

Maybe I'm just not a tool. The cashier and people behind you will all think the same too!

 

[Aod]

if its company policy then what can the cashier do? they usually have a minimum as everytime the business processes payment via credit cards they get a bank charge so anything less than £5 is not viable financially.

actually, most card-machines provided by Banks work on a percentage-based fee. Companies don't lose a penny on transactions under the "minimum". (Unless the card is an Amex! those things cost companies loads!)

Where I work we're happy to run transactions on cards for as little as a pound

Generally, it's simply a case of companies not wanting customers to waste the time making payments on card, which of course, take longer for small transactions compared to cash.

 

["andy"]

Common sense fail

Surprised she didn't ask "are you 25" too

 

["andy"]

if its company policy then what can the cashier do?

It will also be company policy to ask "do you need a bag"

So what she should have done was realised her mistake and given him a bag because who's counting them and of they are counting them well what's 2p to keep a customer happy?

 

[wkingsnorth]

Ask for a refund and leave the lot on the counter.
Done the same thing in Morrisons when they ID's me for a bottle of whisky, spent well over £100 on the weekly shop. Told them i had no ID on me, they said i couldnt have the bottle. So i said i wont have any of it then and walked off.

These shops really need to learn how to treat people like individuals and stop acting like robots.

So you just left a load of shopping on the till? How did they deal with that I wonder?

 

[tom_e]

So you just left a load of shopping on the till? How did they deal with that I wonder?

That particular checkout ground to a halt while the cashier went round and put each item back in its correct place, obviously

 

[jellybeard999]

actually, most card-machines provided by Banks work on a percentage-based fee. Companies don't lose a penny on transactions under the "minimum". (Unless the card is an Amex! those things cost companies loads!)

It's not even percentage based, it's literally pence per transaction for most (if not all) cards. Generally, they're passed on as a silly percentage rate, which means that buying eg a holiday costs you 2% or whatever on £x, but the merchant generally pays a flat fee of a few pence This is being banned this year though.

http://www.bbc.co.uk/news/business-16301923

I'd say it's sensible for the store to reject a 2p purchase on a card, but they should have asked beforehand and just given you one as a goodwill gesture for not having done so; in fact, if a supervisor or manager had come over they may well have done so. The cashier just sounds like a PITA in this case tbh.

 

[Monkeynut]

Lol at the people "And I angrily dumped my shopping and walked out!" They're paid minimum wage to put up with this ****. You know how it works, if they ask for I.D and you don't have it you don't get served. So take your I.D, and stop crying.

As for the bags, take your own bags. It's a bag. You know places charge for bags. So deal with it. I get this a lot (I work on a till) and yes, people do get me to refund items with a smirk on their face. It doesn't bother me, because I'm getting paid. They're not.

 

[tom_e]

As for the bags, take your own bags. It's a bag. You know places charge for bags. So deal with it. I get this a lot (I work on a till) and yes, people do get me to refund items with a smirk on their face. It doesn't bother me, because I'm getting paid. They're not.

That does always make me smile when I'm dealing with someone being an arse, they're spending sometimes a fair whack of their time to shout and ball at me to get no where while I'm happily being paid

 

[budcj]

It's not even percentage based, it's literally pence per transaction for most (if not all) cards. Generally, they're passed on as a silly percentage rate, which means that buying eg a holiday costs you 2% or whatever on £x, but the merchant generally pays a flat fee of a few pence This is being banned this year though.

Its different fees for different cards. Debit cards are generally a fixed charge per transaction with a charge for the authorisation of the transaction as well . Credit cards are a percentage of the total transaction ammount with the authorisation charge on top hence why they often do the 2% thing on large credit card transactions. as its not as you say a flat fee of a few pence

 

[jellybeard999]

Its different fees for different cards. Debit cards are generally a fixed charge per transaction with a charge for the authorisation of the transaction as well . Credit cards are a percentage of the total transaction ammount with the authorisation charge on top hence why they often do the 2% thing on large credit card transactions. as its not as you say a flat fee of a few pence

Not at such a rate as charged though; the surcharges are heavily inflated before being passed onto the customer.

 

[Jimbeam3678]

I just went to Halfords at lunch time to buy a battery powered tyre pump, a can of tyre weld, some cloths and a few other bits and pieces. The altercation at the checkout I have re-produced for your amusement.

Me: *Puts items on cash desk*
Girl: *Rings up items*
Me: *Pays for items*
Me: Can I have a bag?
Girl: Bags are 2p
Me: *Hands over Visa again* OK, can I have a bag?
Girl: Sorry, we can't accept Visa for 2p
Me: I need a bag.
Girl: They're 2p
Me: I don't have any cash. Can you just give me a bag?
Girl: No *starts serving customer behind me*
Me: Attempts to carry items and drops several

FFS. Why didn't she just ask me if I wanted a bag for my many items when she rang them up in the first place?

Skimmed through the thread and can't see the obvious answer, most shops don't "offer" bags as to prevent people from just grabbing plastic bags which then in turn pollute the environment.

Ask any diver about carrier bags

They were know doubt just following there staff briefing

 

[Tony Williams]

She should not of gave you all that stuff, let you go through card swiping then ask for you to pay 2p sperate. I would have asked for it on my card, if not asked for a refund and either leave or rebuy with the bag.

Or run outside and look on the ground. Or carried them to your car part by part.

 

[Jono8]

Charging for carrier bags literally makes my urine boil.

That is all.

This. What makes it even worse is when the supermarkets try and insult your intelligence by saying "we donate all the profits" to charity or whatever.

Yes.. the PROFITS. Therefore they are still making more money than before because they now have all the costs of carrier bags covered.

 

[Unicorn]

Go look on ground outside for 2p or get a refund/kick off

 

[J-FRO]

Should go back into the store tomorrow complain and get her the sack. Drop the tyre pump from a height in its packaging for good measure and show the manager that due to her incompetence as a cashier you are now returning a broken product. Make a scene, you'll be sure to get a replacement and she will get the sack.

Mean, but serves her right.

 

[Unicorn]

Should go back into the store tomorrow complain and get her the sack. Drop the tyre pump from a height in its packaging for good measure and show the manager that due to her incompetence as a cashier you are now returning a broken product. Make a scene, you'll be sure to get a replacement and she will get the sack.

Mean, but serves her right.

Nice to see some fellow evil on Ocuk! Yeah the UK has enough un-employed lets make one more ;D Although someone who asks if you want a bag might replace them so all good