Who's weekend did Natwest ruin?

shawsy109 · 22 Jun 2012 at 14:27

I get paid via my bosses business account with Natwest, I aint been paid, and from what i read earliest will be monday. Im broke, and had a little shopping list for OCuk with some goodies in the region of 200 quid. Im so angry right now, best part is, I had a direct debit due yesterday that wasn't paid and I got charged by my bank. Natwest, such ******s.

robfosters · 22 Jun 2012 at 14:29

Surely they have to waiver charges in such circumstances?

boxman2000 · 22 Jun 2012 at 14:29

Should be able to get money out of Natwest for that charge, just keep paperwork

agnes · 22 Jun 2012 at 14:29

Ahhh, this is why some of my mates are desperatly borrowing money from me...

Great.

Shayper · 22 Jun 2012 at 14:30

The system's been down since wednesday apparently...

King Damager · 22 Jun 2012 at 14:31

Are people really so unprepared?

I got the text and thought nothing of it...

That said, the fact that the money I want is in my Savings account right now, rather than my current account is remarkably annoying...

Do we have an estimate of it coming back?

kd

orderoftheflame · 22 Jun 2012 at 14:32

King Damager said:
Are people really so unprepared?

I got the text and thought nothing of it...

kd

This tbh.

XeNoN89 · 22 Jun 2012 at 14:35

I wasn't planning on going out this weekend so i'm ok there, only problem is i have direct debits etc, and if my money doesn't go through soon i will soon be way over my overdraft limit.

shawsy109 · 22 Jun 2012 at 14:37

King Damager said:
Are people really so unprepared?

I got the text and thought nothing of it...

That said, the fact that the money I want is in my Savings account right now, rather than my current account is remarkably annoying...

Do we have an estimate of it coming back?

kd

Im with halifax, pass on my number to natwest and get em to text me when they break it again. I dont have the luxury of having savings as living literally week to week on my wages doesnt really support that. I do my best to get by and treat myself to stuff when i can, this was supposed to be my treat weekend.

Unprepared? So what am i to expect? banks to fail each week and keep money in a tin under my bed? I'l consult my crystal ball next time so i know when i wont get paid.

shoes · 22 Jun 2012 at 14:38

Ah wonderful. Well if my mortgage payment doesn't go out on Monday it's their problem (bank account and mortgage with natwest).

dirtychinchilla · 22 Jun 2012 at 14:38

Hasn't effected me at all.

shawsy109 · 22 Jun 2012 at 14:42

boxman2000 said:
Should be able to get money out of Natwest for that charge, just keep paperwork

Ive been told this, I hope its an easy process.

King Damager · 22 Jun 2012 at 14:44

shawsy109 said:
Ive been told this, I hope its an easy process.

Also, it seems that yesterday, accounts updated in late afternoon, and with longer opening hours tomorrow, you might be able to get cash out from a branch if needed...

kd

paradigm · 22 Jun 2012 at 14:46

Didn't even notice there was a problem with Natwest? :confused:

imb4tman · 22 Jun 2012 at 14:48

My balance has been showing 0 since yesterday. Went into a branch today and they said I could have up to £300 cash if I wanted. So I took some cash to cover me and will have to use the credit card for any big stuff. Hopefully it will be working by Monday or some bills are going to start bouncing.

Hades · 22 Jun 2012 at 14:49

I believe that they had the issue for most of the week. The issue appeared to be with incoming payents not being reflected in peoples accounts. My guess (and it is a guess) is that a change at the weekend resulted in a critical batch failure during the first subsequent overnight batch run (which would have been Monday night).

I would not have liked to be that support manager for the last few days.

shawsy109 · 22 Jun 2012 at 14:50

King Damager said:
Also, it seems that yesterday, accounts updated in late afternoon, and with longer opening hours tomorrow, you might be able to get cash out from a branch if needed...

kd

Ive said it already. Im with halifax, I cant get my wages out of a Natwest branch can I. My account has nothing to do with Natwest, my wages from my work are handled by Natwest, and sent to my Halifax account.

WrathOfAchilles · 22 Jun 2012 at 14:52

Hades said:
I believe that they had the issue for most of the week. The issue appeared to be with incoming payents not being reflected in peoples accounts. My guess (and it is a guess) is that a change at the weekend resulted in a critical batch failure during the first subsequent overnight batch run (which would have been Monday night).

I would not have liked to be that support manager for the last few days.

I heard they deployed a new payment delivery system which corrupted the network.

York · 22 Jun 2012 at 14:54

Hades said:
I believe that they had the issue for most of the week. The issue appeared to be with incoming payents not being reflected in peoples accounts. My guess (and it is a guess) is that a change at the weekend resulted in a critical batch failure during the first subsequent overnight batch run (which would have been Monday night).

I would not have liked to be that support manager for the last few days.

To be honest I wouldn't like to be someone in their IT department at the moment! I suspect a number of heads are going to roll for what is essentially a pretty major failing.

LordSplodge · 22 Jun 2012 at 14:56

Failing to prepare is preparing to fail.

You shouldn't be running close to the bone at the end of each moth and should have saving if such a disaster (like the one outline) strikes.

I blame the consumerism ****fest that society has become.

On a side note I bet the IT guys at Natwest are in for a roasting.