Who's weekend did Natwest ruin?

Hasn't effected me till today. Just tried to get online to buzz over a big sum of money from my savings account that I need.

Will not let me and I cannot go in-store today with being at work till 4. Anyone know if stores are staying open till late with this massive **** up going off?
 
Natwest are balls. I got a letter telling me I was overdrawn on a super old account that I hadn't used in 2+ years. I went to Natwest to see what was up and they had no idea why I was overdrawn £6... strong. I paid and closed my account.
 
Online banking seems to work for me , and last activity showing up to 20/06 when I made a transfer and that also worked fine.

Not expecting any payments in, I guess that's the bit that's most affected by these problems
 
So for all the people who call for letting the banks fail rather than keep bailing them out*, look at the problems this little glitch is causing and multiply that by 1000 :p

Roman Nose said:
I just asked my mum who works in IT and she said that it was their fault.
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Ahh well, as long as your Mum says so, then that's that then! :p





* This includes me and I still stand by it ;)
 
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No pay for me, and no one at work I think, the company use Natwest to pay their employees.

I'm also owed £150 for expenses.

A quiet weekend for me it is then.....
 
yeah online banking won't let you do anything including look at accounts today, it seems to have got worse.

As long as its fixed by friday (my payday) i don't care, surely this shouldn't take more than a day to fix, can't they just roll back whatever they broke?

I don't keep loads of money in my current account, its annoying as its all in various natwest savings accounts that I can't transfer to my current to draw on, I could go to the branch and withdraw in cash but I don't need it that much, yet!
 
I wish we could charge natwest £35 a day for this farce, maybe we should all write letters and get the internet to own them until they pay.

I reckon this isn't a technical issue as its gone on too long, they would have just rolled back the systems, i think they are trying to keep some sort of computer breach quiet
 
PureAppleJuice said:
Actually I'm wrong - the DD has gone out but has taken me over my allowed overdraft. Surely NatWest will waive the charge for that in the circumstances?
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its amazing they have said the charging happens automatically and that system is working and customers will have to write in or something, ****ing joke!
 
MrMoonX said:
I wish we could charge natwest £35 a day for this farce, maybe we should all write letters and get the internet to own them until they pay.
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I'm self employed and charged Barclaycard £30 for my time ringing them multiple times to sort out an error they made and they paid it.
 
Hades said:
I believe that they had the issue for most of the week. The issue appeared to be with incoming payents not being reflected in peoples accounts. My guess (and it is a guess) is that a change at the weekend resulted in a critical batch failure during the first subsequent overnight batch run (which would have been Monday night).

I would not have liked to be that support manager for the last few days.
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I haven't read all of this thread, but from the first page or so this is the closest to what happened :(

/Edit:

No this is the closest:

Stolly said:
Sounds like they did an upgrade to the production batch scheduling system (they use CA7 apparently) and lost the schedule.

So everyones "money" is still there, probably sat as files in series of directories along with millions of others waiting for the job to come along and do the batch update.

Why they are struggling to restore the schedule is the question....
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CA7 it is :(
 
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moogle said:
sod all
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Thanks for making your own input into the thread, I feel your point was very well thought out and remarkably articulated.

Now if you'd actually read the thread, you would have noticed one of my previous posts mentioning that I didn't feel the OP should be included in the category of people unable to do anything about it. :rolleyes:
 
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