The lesson here is to send it with signed for delivery. I never send without a signature required anymore purely because of ebayers doing this.
Trouble is, if you sell a large volume, you'll be really out of pocket doing this, unless you pass the cost to the buyer at which point, you'll lose some sales.
As i've already said in this thread, i've sent out over 2000 items in 18 months with only 1 problem. This was a guy who claimed the item didn't arrive, he was doing it to multiple sellers and within a few weeks of us contacting each other and reporting him, he was removed from ebay.
I'm sick of ebay problem threads and people over-reacting to minor problems. Some of the threads are a legit big deal but most of them are just people who are immature, impatient and don't understand the site they are using.
You pay a modest price to list an item which is immediately visible to millions of people, simply isn't anywhere else you could do this in an auction format. The fee's are creeping up but it's a necessary evil.
As for people who don't pay straight away, many of them have real life issues that mean they can't get straight to the PC, it happens, simple as that.
To the OP, why have you avoided detailing the item you're selling and price again and again, is it a case of not wanting to be ridiculed by the OCUK masses because you're possibly over-reacting as most people do.
Sorry for the rant, i'm just sick of people moaning about things which really have little consequence in life.