14,90 day guarantee or RMA, HELP

Sgt Tackleberry · 1 Jul 2012 at 19:14

Hi guys and girls,

Need some help/advice please.

In May i had to send my gtx 580 back to overclockers as it developed a fault. I got an email from overclockers saying it's being sent back to EVGA for repair or replacement,
A month had past and i got a replacement From overclockers but where they did not have any new gtx580 in stock so i got a "B" grade one on the 18th of june.

Today i started up my pc to have a game and the fault i got with my last card is back now with this card

. So tomorrow i will be ringing up overclockers and
telling them about the problem but what i want to know is, Where tomorrow i have had the card for 14 days does it still fall under the "14 days guarantee" or the
"90 days guarantee with B grade products" or does it have to be RMA?

I have tried the card in another PC and still get the same problem!.

Any help or advice would be gr8,

Thanks
Sgt T

If this is in the wrong section i'm sorry

orderoftheflame · 1 Jul 2012 at 19:18

Ask overclockers?

Cleeecooo · 1 Jul 2012 at 19:19

You should have the complete warranty from the date of purchase from the first card.

TBH, with EVGA, ignore OcUK RMA - EVGA will be MUCH faster

paradisiac · 1 Jul 2012 at 19:20

Sgt Tackleberry said:
Hi guys and girls,

Need some help/advice please.

In May i had to send my gtx 580 back to overclockers as it developed a fault. I got an email from overclockers saying it's being sent back to EVGA for repair or replacement,
A month had past and i got a replacement From overclockers but where they did not have any new gtx580 in stock so i got a "B" grade one on the 18th of june.

Today i started up my pc to have a game and the fault i got with my last card is back now with this card . So tomorrow i will be ringing up overclockers and
telling them about the problem but what i want to know is, Where tomorrow i have had the card for 14 days does it still fall under the "14 days guarantee" or the
"90 days guarantee with B grade products" or does it have to be RMA?

I have tried the card in another PC and still get the same problem!.

Any help or advice would be gr8,

Thanks
Sgt T

If this is in the wrong section i'm sorry

I would ask in the customer service section of the forum.

Sgt Tackleberry · 1 Jul 2012 at 19:26

orderoftheflame said:
Ask overclockers?

I was going to but i thought i would ask here first

Cleeecooo said:
You should have the complete warranty from the date of purchase from the first card.

TBH, with EVGA, ignore OcUK RMA - EVGA will be MUCH faster

Yes i do but i cant believe it being a "new" card its died within 13days of having!

paradisiac said:
I would ask in the customer service section of the forum.

No one can answer until 2morrow as theey are not in the office.

paradisiac · 1 Jul 2012 at 19:44

Sgt Tackleberry said:
No one can answer until 2morrow as theey are not in the office.

pretty sure 5UB deals with it and he lurks around here a lot.

orderoftheflame · 1 Jul 2012 at 20:40

Post here:

http://forums.overclockers.co.uk/forumdisplay.php?f=116

You could get a response today if you're lucky.

Cleeecooo · 1 Jul 2012 at 20:43

paradisiac said:
pretty sure 5UB deals with it and he lurks around here a lot.

Unfortunately 5UB doesn't deal with RMAs

Also, IIRC he's away for a week? Not certain about that though.

Tbh, if I were you op I'd return it and ask nicely for them to give you another brand new EVGA card

Dave M · 1 Jul 2012 at 21:00

I'd wonder if one game was having a problem it wasn't a driver or patch issue - but your best bet would be the tech support forum or phoning.

Warranty is your original contract. That they gave you a bgrade replacement just means something that came back from a supplier was assigned to you rather than waiting for your specific return.