At which point do I "Lose my cool"? Coolit support.

It's not really their fault though Clee. I mean, all they did was sell on a product.

I decided to phone Coolit tonight again for the seventh time. This time though I refused to be put through to an answerphone that the guy obviously ignores so demanded the contact information for the owner of the company which I now have.

The guy I spoke to on the phone (in sales, funny how they answer the phone eh?) was very nice though, so fair play for that. He has passed my info onto the owner so I guess now we'll see how he wants to play it.

I'm not done, not by a long chalk. I refuse to back down and put the parts in water out of pure principle, and I want the fact that my 3 year warranties are now void and ruined answered to.

Otherwise it's going to be legal action. I have them on so many fronts (not as described, I mean it's described as closed or sealed and certainly not fit for purpose unless the purpose is to skull chuff all your other parts !) so I will simply file a legal suit.
 
ALXAndy said:
It's not really their fault though Clee. I mean, all they did was sell on a product.

I decided to phone Coolit tonight again for the seventh time. This time though I refused to be put through to an answerphone that the guy obviously ignores so demanded the contact information for the owner of the company which I now have.

The guy I spoke to on the phone (in sales, funny how they answer the phone eh?) was very nice though, so fair play for that. He has passed my info onto the owner so I guess now we'll see how he wants to play it.

I'm not done, not by a long chalk. I refuse to back down and put the parts in water out of pure principle, and I want the fact that my 3 year warranties are now void and ruined answered to.

Otherwise it's going to be legal action. I have them on so many fronts (not as described, I mean it's described as closed or sealed and certainly not fit for purpose unless the purpose is to skull chuff all your other parts !) so I will simply file a legal suit.
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Good call on this, i would stand my ground and keep pushing, there is no way that they are allowed to get away with this. Since you're not the only one who's probably had this happen to them, i would try and gather evidence to further clamp down on the fact that you have a case to argue and that the eco units are unfit for purpose yet nothing has been done to resolve the issues that have been occuring in the past.
 
Surly the item is not fit for purpose! But not sure if they will cover the damage to other components though! This is where most put the small print in.
All the retailers put a disclaimer for damage caused to other components(most that I have dealt with).
But I have read some good stories where manufacturer have compensated for the damage as an act of good will.
Asking the invoice many time may be because it is by different departments/places?
When I had an "episode" with a Thermaltake PSU I was asked for the invoice 3 times, turns out it was by the Retailer, Customer care @ manufacturer & then UK distributor!

Wish you all the best, I hope you get some resolution for this.
 
To fix the Mobo and gpu do the following:

Fill Large dish with DISTILLED WATER, pop in GPU, Use a new toothbrush and scrub the contacts and other places where coolant had touched.
Do the same for the Mobo in fresh Distilled water.

Once this is done i would then do the same again with Isopropyl Alcohol.

Leave to dry for 72 hours in a warmish enviroment

power up and enjoy.

I have drowned my Motherboard 4 times and each time it stopped working, and after cleaning it worked fine.
 
Not going to be popular for this but why did you use it when it was obviously faulty? If you stopped using it then all this would have been avoided. Cooler makes bubbling noises which could have been air bleeding but crackling noises and a shut down! I would have took the side off immediately not tried to run a benchmark. Yes the cooler was faulty but the damage is down to you choosing to continue using it.
 
pastymuncher said:
Not going to be popular for this but why did you use it when it was obviously faulty? If you stopped using it then all this would have been avoided. Cooler makes bubbling noises which could have been air bleeding but crackling noises and a shut down! I would have took the side off immediately not tried to run a benchmark. Yes the cooler was faulty but the damage is down to you choosing to continue using it.
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I agree with this,

and as to borrowing £350 to play games thats just crazy!

The only chance (i think) you have of getting anything back is the good will of the supplier - if you get legal they will simply say it was your fault for dammaging the unit / fitting it incorrectly / ignoring an obvious fault (this is my thought not a statement of fact)

If I were you I'd start by writing some nice letters to the supplier then the MFG explaining the situation... and you cannot blame them for not responding to your web note that what kids do (its always someone elses fault)
 
Though I somewhat agree with the above, it simply shouldn't spring a leak despite any intermittent faults found previously.
 
I'll sum up my thoughts on this as I can't really put it into a sentence

1. Awful customer service from Coolit, it's quite clear their product has failed so why they see the need to ask the same questions over and over to delay things and hope you'll just get fed up is quite pathetic really.

2. As much as I hate to say it I can't seem them putting anything towards the components that have failed due to the cooler leaking. In a perfect world yes it would be nice for them to say "woops, ok here's a cheque for the hardware that has been damaged" or at least here's something towards it but that's one of the dangers in using a 'performance water' cooler compared to a standard air type.

3. Agree with the above comments in that with the noise getting louder I'd of been taking that thing off asap and sending it back rather than leaving it on there.

I hope you get some compensation I really do however I'd be very surprised if they did
 
JamesM said:
2. As much as I hate to say it I can't seem them putting anything towards the components that have failed due to the cooler leaking. In a perfect world yes it would be nice for them to say "woops, ok here's a cheque for the hardware that has been damaged" or at least here's something towards it but that's one of the dangers in using a 'performance water' cooler compared to a standard air type.
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No it isn't. That kind of risk is what was associated with water cooling when it emerged. But if you're buying a pre assembled, closed loop cooler than that risk is theirs - not yours. Their product failed, and caused damage - they should be rectifying that.
 
GeX said:
No it isn't. That kind of risk is what was associated with water cooling when it emerged. But if you're buying a pre assembled, closed loop cooler than that risk is theirs - not yours. Their product failed, and caused damage - they should be rectifying that.
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I have to agree with this and I think "we" in general as customers are to soft in accepting faulty goods or bad support because of small print.

This is an off the shelf item aimed at the casual user - not a full on bespoke custom water loop.
 
GeX said:
No it isn't. That kind of risk is what was associated with water cooling when it emerged. But if you're buying a pre assembled, closed loop cooler than that risk is theirs - not yours. Their product failed, and caused damage - they should be rectifying that.
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+1 XP.

*THAT* is exactly what I am trying to warn people against here. Screw what happened to me tbh, it's happened now. I am trying to get the message across that you are not safe with a sealed loop.

It's been common myth since these things came out that they are completely safe and can't leak, and, that you are covered. That was the main attraction for me if I'm honest, water running around the inside of your PC with absolutely no risk at all as that has all been taken care of for you.

The very fact that it isn't? well, you may aswell just go ahead and fit a real water cooling system to your PC as you are covered about the same.
 
GeX said:
No it isn't. That kind of risk is what was associated with water cooling when it emerged. But if you're buying a pre assembled, closed loop cooler than that risk is theirs - not yours. Their product failed, and caused damage - they should be rectifying that.
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On the other hand, the cooler obviously had a problem yet he carried on using it and even ran a benchmark when it was clear that something had gone horribly wrong.
 
Diagro said:
To fix the Mobo and gpu do the following:

Fill Large dish with DISTILLED WATER, pop in GPU, Use a new toothbrush and scrub the contacts and other places where coolant had touched.
Do the same for the Mobo in fresh Distilled water.

Once this is done i would then do the same again with Isopropyl Alcohol.

Leave to dry for 72 hours in a warmish enviroment

power up and enjoy.

I have drowned my Motherboard 4 times and each time it stopped working, and after cleaning it worked fine.
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But will that bring back my three year warranty that is now lost?

What happens if I get six months down the line and my GPU fails? How can I RMA it with a coolant stained warranty sticker?

And what happens if the motherboard packs up and takes the CPU/memory/power supply with it? can I return that for warranty once I've pulled off all the heatsinks?

I see what you are saying. Many would fall into their trap of getting out the water. What you fail to realise though mate is that this isn't my problem, nor would it be yours if this happened to you.

If anything the clean up should be performed by them and then they should warranty the parts themselves if they're so sure about the effectiveness of how well it will work.

It's awful customer support to tell your customer who believed his cooler was safe to start spending money (note, my money !!) on faffing around putting things in water then waiting for them to dry. Terrible, awful customer service.
 
pastymuncher said:
On the other hand, the cooler obviously had a problem yet he carried on using it and even ran a benchmark when it was clear that something had gone horribly wrong.
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The cooler was making the sound they make if they have an air bubble in them which is common to every sealed loop. They all do it.

I carried on using it because it was under warranty and I believed it to be working fine, not leaking.

I think you need to read up on consumer laws mate. At no point am I obliged to take my case apart and start poking around inside to look for leaks. I should be able to install the part, and, the part do its job and function properly. Not be getting out a magnifying glass and play detective looking for leaks.

The fact that they have asked me to dip my parts in water is preposterous. Honestly, can you see that standing up in court?

"Well we did ask him to dip all of those electronic parts in water so we don't see the problem !"

:rolleyes:

They'll be laughed out in ten minutes flat.
 
pastymuncher said:
On the other hand, the cooler obviously had a problem yet he carried on using it and even ran a benchmark when it was clear that something had gone horribly wrong.
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He also contacted the manufacturer promptly about it; who ignored him. Was he meant to just cease using his computer until they saw it fit to return his correspondence?
 
GeX said:
He also contacted the manufacturer promptly about it; who ignored him. Was he meant to just cease using his computer until they saw it fit to return his correspondence?
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Could have sent it back to the retailer.

I'd never use a closed loop as I don't know what coolant has been in it.
I mean look at http://forums.overclockers.co.uk/showthread.php?t=18418855

PC works fine even after that.

I had a leak before (Just a tiny drip) that was on my card, even while the coolant was on this card, because of the coolant it was still running. When I noticed the coolant I switched it off and cleaned it, tightened up where appropriate.

Put a CM Hyper TX box on the card with kitchen roll in, on the card, that caught some drips, ended up replacing the fitting. Ghetto.
 
Unfortunately i dont like your chances of getting ANY sort of compensation. You have chosen to use a liquid cooler in an electronic device. Regardless of the fact that the unit is sealed, regardless of if it is manufactured for use within a PC, regardless of the fact that its faulty, the RISK is yours.

I am sure that in the terms and conditions of purchase/use of the products that ONLY the cooler is warrantied and any products damaged in the event of failure of that product is not covered. (Unless of course you bought it as a built system)

Dont get me wrong i am on your side and i have had dealings with Coolit from very early on but we had several units fail in the field ruining components and every single other one fail in some way. You think £350 is bad? Try over a few thousand pounds for several machines with high spec professional cards/top end motherboards/cpus etc..
 
Here you go...

Coolit Terms and Conditions said:
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LIMITATION OF LIABILITY:

IN NO EVENT SHALL CoolIT Systems Inc. OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT CoolIT Systems Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS SITE. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
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Yeah I've seen it. I've also spoken to Trading Standards who are starting proceedings and they have said that that BS up there stands a snowball's chance in hell of standing up in court.

They're just saying that to try and scare people away. Bottom line is they are responsible for the damage. That's why I've read cases of every other water cooling company standing by their products and helping people.

So, at least we know who Coolit are now. And if that saves some one the aggro and heartache I've been through then good. That would make me happy.
 
If it was a UK Company i would agree but the case would have to be taken up with the courts in the place of manufacture and company location hence Canada. And UK Trading Standards have no standing over there and the law is different regarding these matters.
 
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