PPI Claims, any recommended companies?

Gibbo · 15 Jul 2012 at 22:51

Hi there

Filled in some PPI forms from the onbudsman website, filled them in and sent them to my bank.

2 months later I'm over 6k better off.

This was just with my bank and current credit cards.

I know in the past I've had other loans too which were not with my bank but am unsure of the details simply as were talking years ago.

So as such I could have more money owning to me but as I don't know or possibly from who is there any good PPI companies who can just do some searches against my name and process a claim or would I still need to know the details of such loans etc. To pass to a claim company?

Anyway very happy with the payout but if I can get more then why not.

randal · 15 Jul 2012 at 22:56

Credit check with Experian on their website, takes 15 minutes and costs £2-3. That'll tell you who you've had credit with.

Then send an SAR (subject access request) to these creditors, with a crossed £10 postal order payable to them. Wait 40 days, and they should send you every piece of information they've ever had on you.

Use this to fill in said ombudsman forms, wait, profit.

edit - ah just read the "years ago" bit, I think Experian has a limit of 6 years. Might be a bit longer, worth a check.

Incidentally, expect your bank to use any excuse to wangle their way out of a SAR. They have to comply, but they don't make it easy!

cm1179 · 15 Jul 2012 at 22:58

i can't recommend any companies as i've never claimed.

can ask about the credit card PPI though. did this show up on monthly statements? essentially, how would one know if they're paying for it or not, with a credit card scenario?

Gibbo · 15 Jul 2012 at 23:10

randal24 said:
Credit check with Experian on their website, takes 15 minutes and costs £2-3. That'll tell you who you've had credit with.

Then send an SAR (subject access request) to these creditors, with a crossed £10 postal order payable to them. Wait 40 days, and they should send you every piece of information they've ever had on you.

Use this to fill in said ombudsman forms, wait, profit.

edit - ah just read the "years ago" bit, I think Experian has a limit of 6 years. Might be a bit longer, worth a check.

Incidentally, expect your bank to use any excuse to wangle their way out of a SAR. They have to comply, but they don't make it easy!

My bank gave me zero issues, I filled in three forms, 2 were current credit cards as I noticed they had payment protection. The third form I just put my current account details on and expected nothing from this, but it was this which returned the best amount from a loan back in 1999-2003. So I can't complain at all!

I take it if I know of loans where I did not have payment protection, should I still claim?

Gibbo · 15 Jul 2012 at 23:11

cm1179 said:
i can't recommend any companies as i've never claimed.

can ask about the credit card PPI though. did this show up on monthly statements? essentially, how would one know if they're paying for it or not, with a credit card scenario?

You will see interest and insurance, if you see insurance, put a claim in. They will write back with how much your owed should you cancel the PPI and the credit you the amount owing as long as you cancel PPI.

Glaucus · 15 Jul 2012 at 23:14

Gibbo said:
I take it if I know of loans where I did not have payment protection, should I still claim?

You can't clim on something you never paid for.

As said just sign up to a credit check site on a free trial. It'll give you the dates, company and a few other details of the loans you can't remember.

Gibbo · 15 Jul 2012 at 23:20

Glaucus said:
You can't clim on something you never paid for.

As said just sign up to a credit check site on a free trial. It'll give you the dates, company and a few other details of the loans you can't remember.

Just checking in case they were refunding anything else like partial interest etc. Was just rather shocked to get 6k back, a very pleasant surprise.

Just ran experien report, see some other past loans, can't remember if they were PPI free or not though, take it that it does no harm to fill in form and post off to them?

Azza · 15 Jul 2012 at 23:33

The PPI refund companies don't actually do any research or anything. All they do is contact the lender on your behalf, they'd still usually need the loan agreement numbers or credit card number of anything you've had to contact the lender for them to look through their records. When you speak to them on the phone or fill in an online form it'll ask for you said numbers, and they'll state that they can't actually proceed with a claim until you give such info... and then you'll probably get about 5 phone calls a day until you actually do it!

Credit Expert used to show the LAN / credit card numbers on any you've had in the past how ever many years they go back to but I'm not sure if they still do that. It's much easier to do it yourself, as you've already got a report with the other lenders names, just contact them ask for the relevant documents to your loans, have a look through yourself and send off a claim if you think there's one to be made. The only problem is that lenders are legally obliged to keep your records 'x' number of years after the agreement ends. (I think it might only be 6, I'm not 100% sure), so it could be a dead end for some.

StriderX · 15 Jul 2012 at 23:36

Dear lord...these PPI claim companies are simply getting annoying, almost half the ads on TV are boring monotonous PPI bulletins.

UGHH.

The Halk · 15 Jul 2012 at 23:37

The PPI refund companies are a bunch of dirty scumbags and nobody should use them under any circumstances.

They quite blatantly lie to banks causing horrendous amounts of extra work, because all they do is stick your name on a standard letter. If the banks were bad for selling PPI wrongly then the PPI refund companies are a hundred times worse.

They don't need the loan or credit card numbers - they just send of a standard letter which says you did have a loan with them, and you were pressured into taking the PPI, told you could only get it with PPI, you can remember that they didn't check if you were eligible etc. All for accounts you don't even know you had...

randal · 15 Jul 2012 at 23:37

Gibbo said:
My bank gave me zero issues, I filled in three forms, 2 were current credit cards as I noticed they had payment protection. The third form I just put my current account details on and expected nothing from this, but it was this which returned the best amount from a loan back in 1999-2003. So I can't complain at all!

I take it if I know of loans where I did not have payment protection, should I still claim?

Man I wish my bank/credit card companies were like that, every one has found a minor reason for a delay and another letter. Even using the templates etc. Think I've got it nailed down though, just reply to their requests for further information with a "I take great pleasure in enclosing".

That's the joy of the SAR approach anyway, you get every agreement you've signed which will have details of the PPI if applicable. In the case of my bank, that wrote to me after my initial phone call with the account numbers in question confirming I did have PPI. This was from back in the late 90s too, and that PPI was consolidated into one loan and again into another. Wouldn't like to be the guy who has to work that one out...

Azza · 15 Jul 2012 at 23:40

StriderX said:
Dear lord...these PPI claim companies are simply getting annoying, almost half the ads on TV are boring monotonous PPI bulletins.

UGHH.

Easy way to make money. Like shed loads of money.

StriderX · 15 Jul 2012 at 23:42

Azza said:
Easy way to make money. Like shed loads of money.

I know, but dear lord...

[TW]Fox · 15 Jul 2012 at 23:43

Gibbo said:
I know in the past I've had other loans too which were not with my bank but am unsure of the details simply as were talking years ago.

If you are unsure of the details, how do you know it was mis-sold to you? If you cannot remember who it was with how can you remember the original conversation when the loan was offered?

So as such I could have more money owning to me

You only have money owed to you if you were lied to in order to convince you to purchase a product you were not eligible for, or you were told lies in order to convince you that you had to take it.

It is hard to see how you are owed money if you don't remember the details of the products you took?

It seems that some people think that any PPI taken is automatically due a refund. It isn't. Only if it was fraudulently sold to you.

Azza · 15 Jul 2012 at 23:46

Do you have this as one of your bookmarks Fox?

http://forums.overclockers.co.uk/search.php?searchid=15948321

Castiel · 15 Jul 2012 at 23:49

[TW]Fox;22353194 said:
If you are unsure of the details, how do you know it was mis-sold to you? If you cannot remember who it was with how can you remember the original conversation when the loan was offered?

You only have money owed to you if you were lied to in order to convince you to purchase a product you were not eligible for, or you were told lies in order to convince you that you had to take it.

It is hard to see how you are owed money if you don't remember the details of the products you took?

It seems that some people think that any PPI taken is automatically due a refund. It isn't. Only if it was fraudulently sold to you.

Or if it was added to your loan without your prior knowledge or agreement....such as pre-ticked boxes in online applications.

Gibbo · 15 Jul 2012 at 23:52

[TW]Fox;22353194 said:
If you are unsure of the details, how do you know it was mis-sold to you? If you cannot remember who it was with how can you remember the original conversation when the loan was offered?

You only have money owed to you if you were lied to in order to convince you to purchase a product you were not eligible for, or you were told lies in order to convince you that you had to take it.

It is hard to see how you are owed money if you don't remember the details of the products you took?

It seems that some people think that any PPI taken is automatically due a refund. It isn't. Only if it was fraudulently sold to you.

Yeah but if I thought like that I'd never have put a claim in with my bank. I did, I'm now 6k better off!

I've never asked for PPI, as such not needed so if it's being on any of my previous other loans as far as I'm concerned it was miss-sold.

I doubt I'm owed any more but for the sake of filling in some forms, posting them off, I see no issue in trying.

muon · 16 Jul 2012 at 02:48

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[ Ry ] · 16 Jul 2012 at 05:22

I deal with PPI claims for a major bank. AVOID PPI companies at a all costs, utter scumbags.

Can't create a comprehensive post yet but I will come back in here. Basically, write a letter to your bank/s with as many details about previous overdrafts, loans or credit cards asking that they check if any had PPI or OPI placed on them. They will (have) to reply to you within 5 working days.

James_N · 16 Jul 2012 at 05:28

[ Ry ];22353753 said:
They will (have) to reply to you within 5 working days.

Really? That seems an awfully short response time. When I sent my SAR to Natwest, they wrote to me on day 40 apologising for the delay in sending the SAR info as they had such a backload to work through, they were a bit behind. I recieved the information two days later however.

I'd be amazed if anyone got a response within 5 days. Surely the backlog, time to search / print the information and then post it to the customer would take a fair bit more than 5 days?

Great service if so however!