So for the first time on Saturday, My internet completely dropped and kept coming up with Access Denied in Router.
I phoned Virgin up on mobile on a free-phone number I found (0333 000 3101) and followed through the menus.
Colin, one of the tech's picked up.. I instantly say the error message im getting and he instantly threw the textbook out the window and talked to me properly as he went through the systems to have a look at what was going on.
Apparently the fault had already been reported and an engineer had diagnosed it to the the cabinet on the street had been flooded (big rainstorms
). He then went on to say the scheduled completion date was the 19th.. 5 days away. And then he decided to throw that out the window too, put me on hold for 5 mins, till coming back and saying that the nearest replacement part was 100miles away but hes managed to convince an engineer to go get it, and come and replace it. Baring in mind it was already 18:00 at this point, but he insisted that the latest it should be fixed would be 01:00am.
I didn't hold much hope for that completion time but since he was such a decent fella I wasn't going to bother complaining and as I was about to hang up, he threw out a goodwill offer and decided to knock £15 off my next bill. #Winning.
I thanked him and hung up the phone, expected the internet to be back up the next day some time.
But, sure enough, 23:00 that evening, a virgin media van and man is at the end of my road, with a bucket, scooping out the water, and then replacing the part! 23:55, and its back up and running and 100mb.
Brilliant service.
So im probably gona guess that it was the BOTH thing in the port forwarding so a big thanks to Spoon for the answer to the trouble. 
