Virgin Media Discussion Thread

[gareth170]

I have one issue with it though, I don't seem to be able to find the connection stats that show what speed the line is at.

goto the log in page and click on router status in the top right..

 

[Slinkie]

If anyone having trouble with slow internet from VM at the mo? I'm on 20mb (I think) but lately youtube has been really slow for me, I can't stream starcraft games any more and I can't play starcraft as it lags too much.

I don't know if it has anything to do with this thread

http://forums.overclockers.co.uk/showthread.php?t=18422817

 

[diamount]

I read in here a while back that those customers on the 50mb package who were notified of the 100mb free upgrade later this year were able to pull a cheeky one and request the upgrade early once 100mb was available in their area.

I just wanted to know how you pitched that idea out there and what the chances of success are or if they have put a stop to it now?

Just call their retentions line. I upgraded like in early April when it was officially due a rather vague 'July onwards'. The guy on the other line was probably the most helpful person I've actually seen at Virgin. No new contract, no extra charges, just upgraded me straight away.

 

[SkeeterUK]

Bet they lied and did put you on a new contract but you dont know it yet.

 

[gareth170]

has anyone in LE4 area got the free upgrade yet??

Client Host Name:cpc3-nfds14-2-0-cust457.8-2.cable.virginmedia.com


i know im already on 100Mb but i still would like to know...

 

[KIA]

If anyone having trouble with slow internet from VM at the mo? I'm on 20mb (I think) but lately youtube has been really slow for me, I can't stream starcraft games any more and I can't play starcraft as it lags too much.

I don't know if it has anything to do with this thread

http://forums.overclockers.co.uk/showthread.php?t=18422817

Create a broadband quality monitor.

 

[Flubble]

just got a superhub as a replacement for the white netgear router which died

i'm quite unhappy with it at the moment as i used to be able to download a game from steam, browse these forums and watch youtube videos at the same time with my dad on another pc watching youtube videos and playing games etc and never had a problem

now if either of us download something the whole network just comes to a crawl and takes a while to open a web page up for both of us like googles main page, which used to just open up near instantly, it's like it's not sharing the bandwidth equally now, we're on the 10Mb package and i used to download from steam at around 520Kb/s, now i'm getting the full 1.2Mb/s hogging the whole connection lol

do i have to go out and buy another router and run the superhub in modem mode to sort that out? or is there something in that new R36 firmware coming soon that would help? or am i just a big nooby mcnoob and completely missed a setting that already exists?

we are both on ethernet connection

 

[ecksmen]

Cardiff, 100Mbps down, 5Mbps up. Firmware updated, not much difference - red line is where modem went off for 5 mins or so during the update.

 

[ViZioN8]

My connection seems to have settled back down to normal again. For a few weeks I kept getting intermittent packet loss every 5 minutes or so but normal download speeds. Complete pain.

 

[KIA]

now if either of us download something the whole network just comes to a crawl and takes a while to open a web page up for both of us like googles main page, which used to just open up near instantly, it's like it's not sharing the bandwidth equally now, we're on the 10Mb package and i used to download from steam at around 520Kb/s, now i'm getting the full 1.2Mb/s hogging the whole connection lol

You need QoS at router level or something like Netlimiter.

 

[diamount]

Bet they lied and did put you on a new contract but you dont know it yet.

I'm not sure they can lie when I directly asked them. They would get the sack otherwise.

 

[MagicUK]

mine looks terriable:



on r36 now

should i get a virgin eng out?


Modem Initialisation Stage Status
Downstream Acquisition Locked
Primary Frequency 299000000 Hz
DHCP Complete
TFTP Complete
Time Of Day 00:14:49
Security Enabled
Counters T1,T2,T3,T4,Sync,Resets 0, 0,172, 0, 0, 0
Internet Connection IP Address Status
WAN IP Address 82.44.xxx.xx
Lease Time Remaining 2 days 10:12:59
Expiry Wed 18 Jul 10:27
Current Network Time Mon 16 Jul 00:14
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 210 299000000 Hz QAM256 0.7 dBmV 40.9 dB 1813 0
Locked 209 291000000 Hz QAM256 1.1 dBmV 42.3 dB 1811 0
Locked 211 307000000 Hz QAM256 0.5 dBmV 42.5 dB 1863 0
Locked 212 315000000 Hz QAM256 -0.1 dBmV 42.0 dB 1970 0
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 35800000 Hz ATDMA 42.8 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

 

[awinchurch]

Nice! 172 T3 timeouts.

Best thing you can do to help yourself is check that all the cabling is VM fitted cable and that it has proper VM crimp connectors. Then make sure all connectors are tight (finger tight plus 1 quarter turn with spanner)

If you find any loose connectors then see how it goes over the next 24hrs or so.

If the cable is not proper virgin issue then you will need it replacing. It could also be a combination of other things causing it though

 

[A[L]C]

I have just received an update. This has been raised under Fault reference F001989772. Work to resolve this issue is currently scheduled to take place on 11/05/2012 (although this may be subject to change).

Hi Alc,

I have checked fault ref: F001989772

Unfortunately the estimated fault date has been pushed back to 20/06/2012.

We're very sorry for any inconvenience this is causing,
Kind Regards,

Dai T

Help & Support Forum Team

on 22-06-2012 17:37

Hi Alc,

The fix date was pushed back to this morning, although the issue seems to remain ongoing

My apologies, fault ref F001989772 has a target fix date of 01-07-2012

Hi Alc,

The estimated fix date has now moved back to the 15th, although we are still waiting on a written update to elaborate upon this.
Kind Regards,

Jason G.

Another fix date missed

 

[Flubble]

You need QoS at router level or something like Netlimiter.

ok thankyou just got an Asus RT-N56U, looks like it does the job and the usb ports will be useful too

 

[mrk]

October is still the 120Mb rollout date for my area, still on the 3rd world 50Mb for the time being

 

[SkeeterUK]

Wonder which day the 30mb XL club will be updated to the new firmware. Been getting a lot of dc's recently and i do not know why and i hope this fixes it somewhat. Was fine since about a week or two ago.

Btw the ThinkBroadband monitor stopped working for me some time ago. Any advice on how to fix it. It has DMZ thing ticked the ip was 192.168.0.0 then i tried 1 on the end the router didnt like it so tried 2 and it set but still no good for the monitor its just always red no matter what i try even making a new monitor etc. Maybe its cos the firewall is on in the router, or upnp is off i duno. Think they were like that when it worked.

 

[Sp00n]

Half way through July and still no double speed

On the plus side the students have gone home and my connection is actually usable \o/

 

[SkeeterUK]

Ah i found out well kinda found out what was blocking the TB monitor. Was bloomin win 7 firewall. I disabled it as a test and its showing results now that isnt all red.

Now i just gotta find out how to get it back on but let TB monitor work too. Any ideas?

 

[ChrisD.]

Windows 7 firewall should have nothing to do with the TBB graph as it hits your WAN IP.