Virgin Broadband Query

Quick Mustard

Quick Mustard

Quick Mustard

Associate
Joined
7 Jun 2011
Posts
529
Hello,

Wondering if anyone is in a simialr situation to myself.

I currently pay £40.25 for 50MB Broadband with VM.

I see on their site, for just Broadband, you can get 100MB, as a new subscriber, for £17.37 for three months, and then £34.75 as the usual price.

Any reason why I'm paying £5.50 more for a slower service?

I know I wouldnt be entitled to the three months reduced price, and thats not a problem. I just cannot figure out why I'm paying more for a slower speed?

I intend to ring them and find out, but as its near ten, they close.
 
Because VM have absolutely no regard what-so-ever about existing customers, and if they can get way charging you double they will happily do it.
 
cu3ed said:
Because VM have absolutely no regard what-so-ever about existing customers, and if they can get way charging you double they will happily do it.
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this

Although, if you call CS they should probably help you (atleast if you're nearing the end of your contract)
 
Give them a call, I'm paying £36 including the phone line for my 100Mb from them. Ring through to retentions and tell them that you've seen better deals.
 
Thanks for the quick replies.

Been with them for years, since they offered 512kbs for Internet.

Having seen that my area is now scheduled to be upgraded for free to 100MB between December 2012 - May 2013 and not This month I got quite wound up by the price difference.

So, reckon my chances are high for having it reduced / speed upgraded when I phone them?

I dont want to leave them because (and I may get lynched for this) I find them the best, reliable cable type of Broadband.
 
been with them since they were telewest about 16/17 years so definitely not a new customer, we have Full XL tv package, phone and 60meg BB.
used to pay what felt like something ridiculous, got a phone call back a couple of months back after phoning to ask about the speed increase, and they gave us a full internal rewire with new junctions etc, new router a tivo box and allowed us to keep and have the old box wired up in one of the bedrooms, on top of that they reduced the price we were paying to £49 a month. dont know what thats like in comparison to what everyone else is paying but we were pretty pleased with the service.
 
steve45 said:
been with them since they were telewest about 16/17 years so definitely not a new customer, we have Full XL tv package, phone and 60meg BB.
used to pay what felt like something ridiculous, got a phone call back a couple of months back after phoning to ask about the speed increase, and they gave us a full internal rewire with new junctions etc, new router a tivo box and allowed us to keep and have the old box wired up in one of the bedrooms, on top of that they reduced the price we were paying to £49 a month. dont know what thats like in comparison to what everyone else is paying but we were pretty pleased with the service.
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I had to phone them on sunday as the net did finally die and they said it was the power levels on the modem.

They first said they'd send an engineer out, but I asked if I was supposed to have a Super Hub and they sent that instead.

Just installed it, and touch wood it seems fine but I have read a lot about them thats caused me to have some concerns.
 
I'm with Be (yes still) and when I signed up to their 25 meg service I went for the £40 option and after just 2 months loads of other ISPs started offering a 25 meg service and they dropped my bill to £25 a month automatically as that what they had reduced the price to for new customers.

Still annoyed they've blocked TPB but I can't fault them for that.
 
My street was built after NTL (as they were at the time) cabled our area meaning I can't get Virgin even if I wanted to.

I enquired but they said they'd be fitting it to our street that Christmas, that was 2 years ago now.

Do you reckon if I spoof a few enquiries from other houses down my road they might think there's potential business to make it worthwhile for them?

It's so bloomin annoying, every other road in my area can get it but because my road is quite small obviously it would cost them more to cable the street that the potential returns for them.

Ideally I'm waiting for a someone to offer a 'true' fibre optic service (FTTH) but that still seems a long way off so I wouldn't mind upgrading to a FTTC service like Virgin for now.
 
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I phoned last month paying £46 for 50mb and phone line explained I see on their site I can get 100mb and phone line for £39 and they checked it out and changed it there and then .

I didn't even speak to retentions a nice lady in India did it.

Been with them 3 years, just phone and explain nicely I'm sure they'll sort it for you if you are nice.
 
anticonscience said:
I phoned last month paying £46 for 50mb and phone line explained I see on their site I can get 100mb and phone line for £39 and they checked it out and changed it there and then .

I didn't even speak to retentions a nice lady in India did it.

Been with them 3 years, just phone and explain nicely I'm sure they'll sort it for you if you are nice.
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Awesome!

What did they change it to?

Did they increase your speed?
 
I would guess so, you would then get the boost to 120mb.

The checker for me did say July for double speed but its now Dec to may 2103 lol
 
cu3ed said:
Because VM have absolutely no regard what-so-ever about existing customers, and if they can get way charging you double they will happily do it.
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Not entirely correct. They release different packages with different prices. If you are on a legacy package then so be it. They don't have a duty to inform you of new deals and it's not a big secret since they publish it on the web etc
 
You will get speed doubled eventually to 100mb... They just can't upgrade everyone that's already on it without doing the work needed, which needs to be done area by area and takes a bit of time.

What they can do in the interim is stage in the higher tiers with new customers etc... It's not ideal but they have pretty much doubled everyone's speed for free and if part of the plan is to lure new customers in immediately at the higher spped to help pay for it then you can't really argue...
 
awinchurch said:
Not entirely correct. They release different packages with different prices. If you are on a legacy package then so be it. They don't have a duty to inform you of new deals and it's not a big secret since they publish it on the web etc
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I've been a cable customer since the day NTL landed on our street, as ntl changed over those years we got updates to our bills and even a phone call to adjust our monthly tariffs either reducing or giving us better Internet or tv updates etc. Even Cs with other companies with O2/ gift gaff check your monthly usage etc. When ntl became VM its been utterly down hill since then, especially CS, and where day old customers are offered everything, yet customers from day naught are offered nothing, but doesn't seem right.
 
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