Virgin Media Discussion Thread

Jayster · 7 Aug 2012 at 17:59

Nocky24 said:
Ah I see, you reckon this would be causing the low downstream then? Also, is it an easy fix?

Well its either that or congestion but thats unlikely, the fix is to get an engineer out and they should add/remove Attenuators between the cable and the modem to get your power levels into the correct range. If you have a few on there already you could try and see what kind of power levels you get with them/it off.

D.Roberts · 7 Aug 2012 at 19:31

Oh

intermitent connections again from bleeding virgin,

just rang em they said a new modem is in the post but there crap its a supper hub me dad has one and the wireless is rubish oh well at least it can run in modem mode only.

Any one else in Oxford getting this connection stuff it started last week I said was it cloned mac address he said probably not but new modem will fix it if it was

Swarfega · 7 Aug 2012 at 19:45

D.Roberts said:
Oh ffs intermitent connections again from bleeding virgin

D.Roberts · 7 Aug 2012 at 19:48

Any one else been getting this for the last two or so weeks? in the oxford area.

I rang them and they treat ya like idiots connect this connect that.

Mate I have done every thing its your end or your modem sort it out damn you.

mrjagga · 7 Aug 2012 at 21:46

intermittent connection here aswell, really getting on my nerves.

Nocky24 · 7 Aug 2012 at 22:13

http://www.speedtest.net/result/2106953316.png

All sorted

awinchurch · 7 Aug 2012 at 22:50

Nocky24 said:
http://www.speedtest.net/result/2106953316.png

All sorted

You're welcome

Jayster · 7 Aug 2012 at 22:56

Nocky24 said:
http://www.speedtest.net/result/2106953316.png

All sorted

What did it end up being?

awinchurch · 7 Aug 2012 at 22:58

Jayster said:
What did it end up being?

Homeplugs! I relocated the modem next to his PC and switch.

Also lowered the power levels as it appeared that the installer had attenuated the TV services but must have forgotten to put one on the modem.

Jayster · 7 Aug 2012 at 23:14

awinchurch said:
Homeplugs! I relocated the modem next to his PC and switch.

Also lowered the power levels as it appeared that the installer had attenuated the TV services but must have forgotten to put one on the modem.

Glad its all sorted, the amount of times people have had something done like a modem changed or a fresh install and the engineer hasn't bothered themselves sorting power levels which usually results in another engineer having to come out.

awinchurch · 7 Aug 2012 at 23:24

Jayster said:
Glad its all sorted, the amount of times people have had something done like a modem changed or a fresh install and the engineer hasn't bothered themselves sorting power levels which usually results in another engineer having to come out.

I'm covering for the principal tech this week so it wasn't an official visit. Just wanted to help out a fellow OCUKer.

Oh and just so you know high downstream power levels unless ridiculously high rarely affect speed and generally would just decrease the life of the equipment

Jayster · 7 Aug 2012 at 23:39

awinchurch said:
I'm covering for the principal tech this week so it wasn't an official visit. Just wanted to help out a fellow OCUKer.

Oh and just so you know high downstream power levels unless ridiculously high rarely affect speed and generally would just decrease the life of the equipment

Good to know, I figured it would mess about with too much or too little.

If you dont mind me asking how did he manage to get onto the 100/10 teir?

MADMAN · 7 Aug 2012 at 23:40

feel virgin sometimes are up and down performance but they get there in the end

CaptainRAVE · 7 Aug 2012 at 23:51

Downgraded my broadband package, have arranged installation for my new house and have had a fair bit of money taken off the price. Pretty happy

awinchurch · 8 Aug 2012 at 06:26

Jayster said:
Good to know, I figured it would mess about with too much or too little.

If you dont mind me asking how did he manage to get onto the 100/10 teir?

It's the package he signed up to. That's about it really

Cavallino · 8 Aug 2012 at 07:51

Ive been on 50Mbit for some time and VM bumped up the special price I was given by given.
So I am currently paying around £37 or so. So to my question.

Have any of you had any luck with calling VM up and giving them the "give me a little love or I will go to Sky" spiel?

I am tempted to this but the problem is Sky has that international call facility where we can call up to 20 international locations free of charge from the landline, quite useful...

Tuvoc · 8 Aug 2012 at 08:00

Cavallino said:
I am tempted to this but the problem is Sky has that international call facility where we can call up to 20 international locations free of charge from the landline, quite useful...

Didn't know they had that

Yes I've tried the Sky routine before, I guess everyone tries that on. It did work for me a couple of years back. But in fact I recently did go to Sky (TV only) to get F1. Half price deal with Sky due to someone I knew there. Still retained Virgin phone and broadband. Hate Sky TV, if it is windy or raining hard, the satellite signal is interrupted all the time. Virgin underground cable is hardly ever affected by bad weather. Never happened to me at least.

Nocky24 · 8 Aug 2012 at 11:42

awinchurch said:
I'm covering for the principal tech this week so it wasn't an official visit. Just wanted to help out a fellow OCUKer.

Cheers mate

very tempted to wire a cat5e cable from upstairs to my back room now, where my access point is located rather than bother with homeplugs (damn my wiring!)

Jayster · 8 Aug 2012 at 15:00

awinchurch said:
It's the package he signed up to. That's about it really

I thought that everybody who went to 100 now ended up with 100/5? and the only people with 100/10 where on the package before they started upgrading everybody?

Space Monkey · 8 Aug 2012 at 18:07

My 30Mb connection!!!!!!!!!!! HAHAHAHA