Virgin Media Discussion Thread
- Thread starter macca40
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Exactly same for me ... broadband connection disappeared late friday night. After checking on saturday morning found that superhub was never getting a WAN IP address (had to switch out of modem mode to get to status logs that told me that) so rang 150 ... got response that it was known problem in my area (hmm, already tried the status page which said no issues for my connection) and engineers were working on it and expected to have fix completed by Aug 24th.
Anyway, either this was a canned response to handle faults they can't immediately diagnose (i.e. "yes, we know its not working and well fix it in the next week") or the VM engineers were overachieving last weekend as connection came back a few hours later!
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No worries
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It's ridiculous then. 30Mb customers will get what I currently get but still pay less than me, and 50Mb customers will get 120Mb, but again not 60Mb customers like me. Way to go VM
No they won't.
When VM launched 60mbps they launched it as a pre doubled 20-30mbps service so in fact you have been getting double what they have been getting for the same price all this time!
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The doubling speed thing will end up in tatters and the network will not be able to cope with so much high speeds. It's barely coping with 50Mb/s - 100Mb/s let alone coping with 60Mb/s - 120Mb/s. Get ready for disconnections and a really bad service.Areas are getting much more subscribers which means even worse; wait until the entire roll-out has finished.
Of course.
VM have taken on tons more network engineers and resegmentation crew to ensure the upgrades are completed. People are already posting much better results in areas where the work has already started
WHAT?
All an attenuator does is to higher\lower the dBmv at the modem side it WON'T fix the problem.
I do know this... a VM guy with a spanner change a attenuator on my modem for 3 months
only when I asked for a real network guy that they found out it was noise on the line and that the attenuator was causing more problems for me.
A re-pull was done and all ok...
So I was meant to be upgraded to 100Mb last month. Didn't happen. Went onto the VM website and found that they've pushed it back to between Dec 2012 and Feb 2013. I am in the Gateshead area (02).
When I rang them last week, the agent on the phone said that they could upgrade it for me, but it will incur an installation charge of about £50. I decided to go against this at the time.
On Saturday night I was at a friend's house and there was a guy there who works for VM in one of the stores. When I enquired to him about the said charge they told me, he said it might have something to do with the SuperHub.
So now, I am wondering, should I just ring them and have them upgrade my connection for me? As I said, the agent on the phone said it's pretty much ready to go. But now I am wondering if the charge will be more than the inital £50 first quoted to me. Can anyone else advise if they have come across this? Thanks.
When I rang them last week, the agent on the phone said that they could upgrade it for me, but it will incur an installation charge of about £50. I decided to go against this at the time.
On Saturday night I was at a friend's house and there was a guy there who works for VM in one of the stores. When I enquired to him about the said charge they told me, he said it might have something to do with the SuperHub.
So now, I am wondering, should I just ring them and have them upgrade my connection for me? As I said, the agent on the phone said it's pretty much ready to go. But now I am wondering if the charge will be more than the inital £50 first quoted to me. Can anyone else advise if they have come across this? Thanks.
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Since when has an attenuator boosted the signal? And it WILL fix the problem if that problem where high power levels.
The never sent a REAL network guy to look at your services since the network guys don't deal with customers. You most likely had a Principal Technician or the technician that visited your house just told you he was a network guy so you would jump down off your high horse when he was at your house.
Damaged cables are exactly that and if his cable is damaged then it will be repaired or replaced. Simple.
He already said that the issue with his speeds was not linked to his high power levels and to a local fault that was fixed and he was just awaiting a technician to lower his power levels.
Do your research mate
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July onwards was an indicator that they didn't have an estimated time for the upgrade and would reassess it in July. They have not put the date back since they originally said it would not be done before July
Hmmm I know the guy that came to my house as I was at school with him
and yes he is a VM guy with a spanner
The real network guy lives 3 streets up from me, I know him as well..it's a small area.
That's how I get things done fast
Do you work for VM?
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Yes!
sounds like they quoted for you to have a tech come and install your superhub, self install is free.
Ah right fair enough. And that point that gareth mentioned to me couple of pages back when he said 50Mb customers get doubled to 100Mb or120Mb but my 60Mb won't be doubled. Presumably that's because 50Mb customers are actually paying more than me? I was paying £23 for ages on 10Mb then after May got switched to 60Mb and now pay £27.50. (No phone or TV, just fibre optic internet).
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Yes. I think 50mbps was around £35 but not 100% sure
You're being ripped off..
I have 100\10 internet..free weekends calls..m+ tv with HD..with the line rental it comes to £37.50 a month.
10Mb
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Not really. You are on the Essential collection with 100mbps broadband increase. You get better prices with collections also he isn't getting the £10 broadband discount that everyone gets if they take out a telephone package.