Virgin Media Discussion Thread

smogsy said:
What is the general view on VM 100MB?
only good if you dont need to ring?
always getting the speed you should etc?
Click to expand...
It's been utterly awful ever since I was doubled from 50MB to 100MB, and I would not recommend it to anyone.

Others are lucky enough that its been great and would presumably recommend it.

djkav said:
All at the current price of £106pm.
Click to expand...
:eek:.
 
What's wrong with your 100?

I do note mine drops in speed sometimes in evenings

Perhaps down to 40-60 but most of time it's 80-100 and seems snappy with web browsing etc so no obvious latency issues
 
platypus said:
It's been utterly awful ever since I was doubled from 50MB to 100MB, and I would not recommend it to anyone.

Others are lucky enough that its been great and would presumably recommend it.

:eek:.
Click to expand...
I would hope that it is better than phone line talktalk speeds and customer service?

I can't get infinity in my area, so 100mb is coming on friday.
 
Buckster said:
What's wrong with your 100?

I do note mine drops in speed sometimes in evenings

Perhaps down to 40-60 but most of time it's 80-100 and seems snappy with web browsing etc so no obvious latency issues
Click to expand...

I've had nothing but issues since the upgrade. The connection is barely useable at peak times - by which I mean gaming pings are dire and my wife can't watch iplayer/youtube without heavy buffering, and if she does it completely screws any connection to a server I have. It has regular packet loss (peak/off-peak). It disconnects regularly, and I have occasional evenings without a connection. I recently had a downtime of 4 days, to which the level 2 support team were unable to work out why. It just started working again.

Virgin acknowledged that my area has issues back in February or March, the fix they scheduled back then is for October. As a result I've been paying less than half price, and will continue to do so until my connection is fixed (as agreed in writing by the Virgin Media CEOs office).

I'd much rather pay full wack for a stable/decent/reliable connection. I didn't ask, nor want, to be upgraded to 100Mb, the 50Mb connection I was on was rock solid.
 
well i filled in a social media questionnaire regarding my connection and jitter. i got the below response. what are peoples views on this?

http://www.thinkbroadband.com/ping/share/006374a667068a316be63fee5b86c009.html

Hi Martin,

Thanks for taking the time to get in touch with us, I'm really sorry to hear you're not getting the best from your 100Mb service =(

As one of our flagship services it's sad to you're not seeing it at it's finest, so hopefully moving forward that will change. I've had a look at several different potential issues with your connection, running many tests to ensure no stone is unturned on a first line level.

With you mentioning a potential UBR issue this is something I checked first and it seems your network is absolutely perfect. There are no known issues in your area, with the UBR looking in tip top condition. I've also monitored your connection for any power issues, noise on the network, and any error messages. These checks have also shown everything working in perfect order.

This doesn't mean the issues you're facing are phantom related, it just means that I've checked everything I possibly can. Moving forward I'd recommend speaking with our technical support team about the troubles you're having, that way they can run some in depth online tests. You will need to be sat at your PC/Laptop for this, but they are available 24 hours a day, 7 days a week and it's all free on 150 from your home phone.

I'm really sorry I can't offer you anything more at this time, if you're still stuck for help after speaking with our support please let me know. I'm confident you won't need me, however I think it's always good to leave the door open just in case.

Thanks again for getting in touch.

Kind Regards

Billy McDermott

Social Media Team
Click to expand...
 
With you mentioning a potential UBR issue this is something I checked first and it seems your network is absolutely perfect
Click to expand...

They'll only take action when things are absolutely dire. You have a long way to go as they like to run their network hot.
 
So I went to bed last night with connection working just fine, was out during the morning and cone back home and for whatever reason now I don't have a working connection. How do they do this?. Hit the superhub on and off but just not making an internet connection.
 
Just to add got thru after no joy, turns out their seems yo be a biggish area in South Belfast is down completly.
 
magicroundabout said:
well i filled in a social media questionnaire regarding my connection and jitter. i got the below response. what are peoples views on this?
Click to expand...

I thought your connection was fine though? Did you not say that your speeds never drop and your pigs never rise but the think broadband monitor shows that it is going up and down?

Down forget that the TBB monitor only shows the response time back to the monitor and doesn't actually prove that your connection is suffering a lot of jitter unless there is any way of prioritising it so that traffic back to TBB is prioritised then it could give a more accurate reading I guess
 
Last edited:
cu3ed said:
Just to add got thru after no joy, turns out their seems yo be a biggish area in South Belfast is down completly.
Click to expand...

Fine for me off the Malone exchange. Says "Good Service" in My Virgin Media as well.

My TBB graph got better as well, but that was after an accidental reboot, so it was probably something on my end.
 
After months of shocking service (almost a year since I started recording!) I swapped my old VMG300 modem for a SuperHub just to see if it would be any better due to the extra download streams (5 compared to 4) and well



I've never seen it so good, low pings no packet loss and great download speeds - fingers crossed this means my areas finally had the required hardware upgrades. Although 120MB is not being launched until Dec~Jan for me.
 
Il second that, I actually get less jitter yellow in my graph using the superhub compared to the vmgn300, though my device is is in modem mode with a tp link router my graph has never looked so good. Roll on 120/12 as its saying October for my area, fingers cross:

http://www.thinkbroadband.com/ping/share/bfcff7c808d814ae365450e178c742e3.html

Phunky said:
After months of shocking service (almost a year since I started recording!) I swapped my old VMG300 modem for a SuperHub just to see if it would be any better due to the extra download streams (5 compared to 4) and well



I've never seen it so good, low pings no packet loss and great download speeds - fingers crossed this means my areas finally had the required hardware upgrades. Although 120MB is not being launched until Dec~Jan for me.
Click to expand...
 
MagicUK said:
though my device is is in modem mode with a tp link router my graph has never looked so good.
Click to expand...

I'm using it in its full SuperDud mode and I was shocked as expected so much trouble. If your on the new R36 firmware it might be worth giving it ago without the extra Router - although depends if your bothered :D less devices the better for me.
 
Phunky said:
I'm using it in its full SuperDud mode and I was shocked as expected so much trouble. If your on the new R36 firmware it might be worth giving it ago without the extra Router - although depends if your bothered :D less devices the better for me.
Click to expand...

Il connect it when home in router mode, what I noticed with the superhub in router mode was the graph was nice then after a day or do I started getting loads of high yellow graph, reset it then graph goes back to normal, also I'm getting a lot better wifi with sesperate device.
 
Well I have mine up in the attic and use a wireless homeplug to sort the rest of the house out so haven't really tested the wifi much from the SuperDud itself. It was my understanding that just having Wifi enabled cause problems with the normal router side of things.
 
After many years of top quality service with Be* I finally decided to move to Virgin for the boost in speed. Used to get 13 meg with Be*, had Virgin put in yesterday and now get this...

2164785229.png


Needless to say I'm more than happy :D

Unfortunately the homeplugs I have for my sons PC upstairs just dont seem to like the Superhub at all. He's only getting 13 meg down but still gets 9 up. So it's either get a decent pair of homeplugs or run a cable up there.
 
razerbwfc said:
Unfortunately the homeplugs I have for my sons PC upstairs just dont seem to like the Superhub at all. He's only getting 13 meg down but still gets 9 up. So it's either get a decent pair of homeplugs or run a cable up there.
Click to expand...

Well if your max connection was 13mb previously you'll never have seen higher transfer through the homeplugs anyway. What speeds to the homeplugs sync at?
 
IIRC they are rated at 85mbps. I got them cheap and they were good enough for my old connection, but you would still think they would provide more than 13. Then again, I know next to nothing about networking stuff.
 
You must log in or register to reply here.
Back
Top Bottom