My MSI RMA Experience...

Cleeecooo · 2 Dec 2012 at 19:31

I think the main qualm against MSI here is the lack of communication.

tommybhoy · 2 Dec 2012 at 20:27

pgi didn't rma to MSI though, he sent it to OcUK, something that's getting overlooked in this thread.

Cyber-Mav · 2 Dec 2012 at 20:30

i got a msi gtx 560ti oc, and have to say that im not happy with the cost cutting msi have done on it, they used sleave bearing fans and you all know have a poor life span, mine been rattling from a 2 weeks after purchase, pointless doing an rma since i will get the same problem with a replacement card, and probably worse since they send you out refurbs.
have learnt my lesson and will always stick to gigabyte, palit, etc msi just not worth it.

wonder how the military would feel with sleeve bearing fans in thier mission critical hardware.
the claim military class, but they dont say which military, they good enough for somali pirates i guess.

RetrogamerX · 2 Dec 2012 at 20:41

Cyber-Mav said:
i got a msi gtx 560ti oc, and have to say that im not happy with the cost cutting msi have done on it, they used sleave bearing fans and you all know have a poor life span, mine been rattling from a 2 weeks after purchase, pointless doing an rma since i will get the same problem with a replacement card, and probably worse since they send you out refurbs.
have learnt my lesson and will always stick to gigabyte, palit, etc msi just not worth it.

wonder how the military would feel with sleeve bearing fans in thier mission critical hardware.
the claim military class, but they dont say which military, they good enough for somali pirates i guess.

+1

weehamish · 2 Dec 2012 at 21:11

the claim military class, but they dont say which military, they good enough for somali pirates i guess.[/QUOTE]

LOL

Defy Belief · 2 Dec 2012 at 21:14

PALIT? Really? They'd be almost my last option of gpu brands.

spoffle · 2 Dec 2012 at 21:18

The military rubbish is about the power regulation components. Capacitors, mosfets/chokes. That sort of thing, it's just a marketing gimmick though really.

spoffle · 2 Dec 2012 at 21:19

Defy Belief said:
PALIT? Really? They'd be almost my last option of gpu brands.

I'm pretty sure that Palit is a subsidiary of Gigabyte

Cleeecooo · 2 Dec 2012 at 22:05

spoffle said:
I'm pretty sure that Palit is a subsidiary of Gigabyte

Nope. Gainward

@Tommy, true, but MSI really ought to communicate to OcUK too

weehamish · 2 Dec 2012 at 22:21

My bro has palit 580, i thought they **** too but its a decent card :\

I thought PNY were **** but my 285 has had 0 problems.

Cleeecooo · 2 Dec 2012 at 22:33

No matter how bad the company, it's pretty damn difficut to screw up a reference design

tommybhoy · 2 Dec 2012 at 23:39

Cleeecooo said:
@Tommy, true, but MSI really ought to communicate to OcUK too

You hit the nail on the head there, MSI should be communicating with OcUK about it a lot better, they really should give priority to high spending customers in order to keep them returning time after time-take a bow Evga.

The guy@OcUK that deals with MSI will get results much quicker than pgi as they will have direct contact with each other.

pgi has the 'ferrari' version of the 7970, it should be premium service he receives for the monies he paid for the luxury of owning the Lightning, not left having to chase up companies that he never dealt with in the first place-I still can't grasp this scenario at all.

I would never ever propose this to one of my customers, customers are the lifeblood of any business, I would chase up the problem as I need return custom especially in the current climate, no matter the amount of profit from the sale.

A happy customer has probably the best advert in the world-word of mouth, people sit up and take notice of the positives too.

I'm sorry all@OcUK but I would not be back if it was myself in pgi's shoes, I would simply strike the two of them off of my future purchase choice.

weehamish · 2 Dec 2012 at 23:44

I think OCUK are a bit busy atm, this could be the reason? I know its no excuse.

I asked for a quote last week and still havent recieved one, which has forced me to shop elsewhere as i needed to order this friday.

With me shopping else where they have lose £1225 i dunno how much profit they would gain but im sure they lost less on his card so they wont give a crap?

Other then this they have been great with me i must add! So maybe next week they will sort something out for him? I only dealt with 5UB and Bailey both great and both fast at solving my problems.

kissenger · 2 Dec 2012 at 23:50

weehamish said:
I think OCUK are a bit busy atm, this could be the reason? I know its no excuse.

I asked for a quote last week and still havent recieved one, which has forced me to shop elsewhere as i needed to order this friday.

With me shopping else where they have lose £1225 i dunno how much profit they would gain but im sure they lost less on his card so they wont give a crap?

Other then this they have been great with me i must add! So maybe next week they will sort something out for him? I only dealt with 5UB and Bailey both great and both fast at solving my problems.

Can't really fault OCUK for not prioritising customers looking for a discount on a 'bulk' buy as that's not what OCUK does. They can't really start haggling with customers on prices as once they start doing it for one person they have to start doing it for everyone.

fiveub · 2 Dec 2012 at 23:56

Not read this thread properly as stuck in London on my phone. Gadget Show was fantastic and amazing so been finishing that off today and I am travelling tomorrow and Tuesday is my birthday and I am away. :-)

Anyway to the point of this thread... Can someone give me a brief of what has happened so I know what to look into when I am back in work.

Martini1991 · 2 Dec 2012 at 23:57

5UB said:
Not read this thread properly as stuck in London on my phone. Gadget Show was fantastic and amazing so been finishing that off today and I am travelling tomorrow and Tuesday is my birthday and I am away.

Anyway to the point of this thread... Can someone give me a brief of what has happened so I know what to look into when I am back in work.

OP hasn't got his accessories or retail box he sent the card in and he hasn't been given the Black Edition of his 7970.

OP sent to OCUK, who sent onto MSI.

Pretty much from what I gathered.
Could be wrong.

tommybhoy · 3 Dec 2012 at 00:15

Martini1991 said:
Could be wrong.

A little bit, it's not a BE edition that pgi returned, it was the normal Lightning-pgi's stated he's not looking for anything better in return, as above, just what he sent off on RMA-everything that originally came boxed.

pgi sent it all back in original packaging, accessories etc and got nothing but a brown box back with a bare lightning.

Martini1991 · 3 Dec 2012 at 00:19

Agh, found it a little bit weird to mention it's not a BE then

pgi947 · 3 Dec 2012 at 06:34

Hi 5UB,

sent away faulty card complete in retail packaging with all the bits, I now know the returns policy says not to do this but the rma invoice I was sent does not make this very clear and does not mention nor link to the on site policy.

I was returned a brown box bare card, without even slot protection, crammed in an under sized esd bag that has been rendered ineffective due to the pci bracket poking through the side of it.

I have been provided with a contact email and rma reference number to get in touch with msi directly as the card was forwarded on to msi from ocuk as I sent it, complete. Weather or not I get a reply from them I don't know.

As mentioned earlier I'm not looking for any forum retribution to get an upgrade or something for free, I would just like back what I paid for

pgi947 · 3 Dec 2012 at 10:02

Update:

Had a reply from the email address provided by ocuk cs, was told that address is for notebook and desktop support only but they have forwarded my original email on to the correct department.