Royal Fail, fake delivery!!!!! :mad:

Iamzod · 3 Jan 2013 at 09:55

Well, i have to make a personal visit anyway to pick the item up, setting off in 20 mins or so.

Mitzy · 3 Jan 2013 at 09:56

For a large organisation like Royal Mail a formal complaint by letter holds no more weight than over the phone or by email. Send them an email stating that you would like to lodge a complaint using their formal complaint process.

BoonMonkey · 3 Jan 2013 at 09:58

Knowing that people do this is crazy. I've never had an issue with any delivery people in my area, guess I'm a lucky one.

fullmetaltony said:
Put the experience in a letter to the post office complaints dept.

What is the delivery isn't attempted?

GeX · 3 Jan 2013 at 09:59

FARGO said:
I've watched the postman push a "Sorry you weren't in" slip through my letter box whilst I was brushing my teeth on the other side of the door. Not amused.

tbh, if I had to deliver to a house and was greeted by the frosted outline of someone brushing their teeth stood at the front door then I'd chuck a card and leg it too.

Feek · 3 Jan 2013 at 10:02

I want to see the video.

apeksdiver · 3 Jan 2013 at 10:04

Oh that really makes my goat boil! We had similar problems with our postman. an angry call to the office and now he rings the bell and knocks!

Imy · 3 Jan 2013 at 10:04

You can complain over the phone as well. I did this recently when I thought a RM guy did attempt to deliver but didn't wait long enough for me to answer the intercom.

They must've had a word with him as I spoke to him about it another day.

Ceryndrion · 3 Jan 2013 at 10:10

I'm glad that I have a good postie around here (also helps being 200yards from the depot), that said, even the delivery drivers are aware that the window of my office overlooks the carpark, so I can see them coming and am waiting with the door open.. so failed delivery my arse..

Locky · 3 Jan 2013 at 10:11

I caught a postman doing this trick, "sorry we missed you" card through the door as I was opening it (no knock or nothing) I asked for my parcel and he didn't have it, so I gave the idiot some abuse and the idiots at the local depot some abuse. Why do we pay £9.75 for special delivery when they have no intention of delivering it?

Dunks · 3 Jan 2013 at 10:13

OP, post up the video! That's if it exists.

JBuk · 3 Jan 2013 at 10:13

GeX said:
tbh, if I had to deliver to a house and was greeted by the frosted outline of someone brushing their teeth stood at the front door then I'd chuck a card and leg it too.

Especially as I suspect "brushing my teeth" is a euphemism :eek:

Magic_x_uk · 3 Jan 2013 at 10:14

this does not surprise me at all.

O/T but i had a parcel arrive for me at home 2 weeks before christmas.

Funny thing was. On there website it said when it was delivered and the exact time.

Strange thing is, I live alone, I was at work at that time and there is NO parcel.

There was also no slip left. No neighbours have popped round with it either.

absolute joke some delivery companies. They cannot be trusted. Was a right headache to get it sorted and get a refund as the seller could see on the website that it had been delivered.

No idea where that parcel went. Apparently 'Yodel' and 'Collect+' said they would interview the driver. Great. Like he will remember 1 parcel over the dozens he attempts to deliver everyday.

BoonMonkey · 3 Jan 2013 at 10:15

Locky said:
I caught a postman doing this trick, "sorry we missed you" card through the door as I was opening it (no knock or nothing) I asked for my parcel and he didn't have it, so I gave the idiot some abuse and the idiots at the local depot some abuse. Why do we pay £9.75 for special delivery when they have no intention of delivering it?

It certainly is a "special" delivery if don't have the package... just not the type of special you pay for!

Locky · 3 Jan 2013 at 10:16

Only company that has been good in my area is DPD, I always get the same driver and they always deliver in the stated time frame, they are spot-on for me.

TommyV · 3 Jan 2013 at 10:18

Odd, surely it's easier for him to knock and deliver, than to stand there doing nothing for 4 minutes? I'd get bored!

FARGO · 3 Jan 2013 at 10:18

GeX said:
tbh, if I had to deliver to a house and was greeted by the frosted outline of someone brushing their teeth stood at the front door then I'd chuck a card and leg it too.

Hahah, perhaps he peeked through the letter box and thought I was having a frothy seizure.

I live in a small block of flats (12 flats over three floors) and the biggest issue we have is the postie leaving everything in the main hall / porch area without putting letters through individual doors or attempting to deliver parcels directly.

I completely understand the time constraints they have but I hate having letters from the bank, payslips, etc. getting rifled through while other people in the block search for their letters while I am at work. I'm sure they feel the same about their post too!

Letters have gone missing in the past but when you aren't expecting anything, how are you meant to know if something is missing?

apeksdiver · 3 Jan 2013 at 10:19

Magic_x_uk said:
this does not surprise me at all.

O/T but i had a parcel arrive for me at home 2 weeks before christmas.

Funny thing was. On there website it said when it was delivered and the exact time.

Strange thing is, I live alone, I was at work at that time and there is NO parcel.

There was also no slip left. No neighbours have popped round with it either.

absolute joke some delivery companies. They cannot be trusted. Was a right headache to get it sorted and get a refund as the seller could see on the website that it had been delivered.

No idea where that parcel went. Apparently 'Yodel' and 'Collect+' said they would interview the driver. Great. Like he will remember 1 parcel over the dozens he attempts to deliver everyday.

He probably will as he wrapped it up and put it under his own christmas tree.

Magic_x_uk · 3 Jan 2013 at 10:22

apeksdiver said:
He probably will as he wrapped it up and put it under his own christmas tree.

Well it was only Monopoly Millionaire for my Nephew. which I had to then get elsewhere. Just annoys me that they appear to lie so much. Plus when you phone them they are ruddy useless at sorting it out. Do not give a monkeys.

Mitzy · 3 Jan 2013 at 10:24

Will OP deliver the video for us?

Richdog · 3 Jan 2013 at 10:24

Iamzod said:
Was to wait in today to accept delivery of a new graphics card which was sent via Royal Fail Special Delivery, came downstairs at 7:45 as the GF was up getting ready for work & noticed the red "Something for you" card on the door mat stating delivery attempted at 7:15am and immediately thought it odd that neither of us heard anyone knock.

Theought it would be a good idea to check the CCTV that mr postman obviously didn't spot.

Watched 7am-7:30 no mr postman, very odd. So watched earlier.

He pulled up at 6:40am, goes in the back of his van for his little satchel thing they carry around, walks down the drive & stands at the door for about 4 minutes without knocking playing about with something that's lit up then pops the card through the door & wanders off, chucks his satchel thing on the passenger seat & drives off, to me this means no delivery was attempted.

I've phoned the local office to no avail as nobody answers, do you reckon it's worth driving into town & attempting to park in a pay & display as it looks like he didn't have the parcel with him, so i'm guessing it never left the office?

Escalate this with management and provide them the CCTV evidence for review. There is absolutely zero reason that people who are paid to deal with one of the most important things in personal life and business should be able to get away with that. Especially when that company happens to be the Queens own.

I would honestly make a stink about this, this happened to me loads when I was in the UK and it really boils my blood. :mad:

Threaten to tell the local rags about it too as I bet they could run a story and get a ton of feedback about this. Things will never change unless pressure hits them from somewehere.