Virgin Media Discussion Thread

Just found out Infinity is available in my area.

If i am to switch provider, who shall i go with? sky don't seem to have a full package inc fibre yet??

Any suggestions on who to go with and how to get the best deal?

A full Sky package including television?

Sky 80/20 is very good. Also, have a look at Plusnet 80/20 Fibre Unlimited.
 
Congratulations! The new double speed boosts are already up and running in your area.

could have fooled me! How long does it usually take for the modems to receive the speed increase? My virgin modem/router is only about a year old so don't think thats the issue. Might have to phone them up but I cant be bothered
 
According to the Virgin Media support forums, only customers who are on the XL package will receive the upgrade to 60Mbps. I think I'm on the L package - 20Mbps originally, upgraded for free to 30Mbps at some point - and apparently I won't be getting an upgrade because I've already had mine.
 
Well..3 days of this in a row...
70802767.jpg


So now I am email Virgin media's CEO yet again in one final effort in a solution even copied in ISPA fingers crossed :(
 
Despite the poor pings, I always found download speeds were pretty good even at peak times. Their system appears unoptimised to handle time critical traffic.

Its not really a case of congestion in that sense tbh. I can almost always get 60% of the full speed at peak times but the pings and packet loss ruin it. Surely there is capacity if you can get speeds??
 
Despite the poor pings, I always found download speeds were pretty good even at peak times. Their system appears unoptimised to handle time critical traffic.

Its not really a case of congestion in that sense tbh. I can almost always get 60% of the full speed at peak times but the pings and packet loss ruin it. Surely there is capacity if you can get speeds??

Speed isn't the issue your right there, its just due to my screenshot I am forced to webbrowsing only.
 
Speed isn't the issue your right there, its just due to my screenshot I am forced to webbrowsing only.

This is a common problem that everyones experiencing.
Perhaps experts on networking can comment on it. Its clearly not that the case its being overutilised from a bandwidth perspective.

I guess that routers can only handle limited number of requests and thats causing packet loss?
 
Its not really a case of congestion in that sense tbh. I can almost always get 60% of the full speed at peak times but the pings and packet loss ruin it. Surely there is capacity if you can get speeds??

60% of full speed means there is a lack of capacity, hence the high latency and packet loss.
 
According to the Virgin Media support forums, only customers who are on the XL package will receive the upgrade to 60Mbps. I think I'm on the L package - 20Mbps originally, upgraded for free to 30Mbps at some point - and apparently I won't be getting an upgrade because I've already had mine.

old M10 -> new M20
old L10 -> new L20/30
old XL20/30 -> new XL60
old XXL50 -> new XXL100 (5mbps upload)
old XXL100 (10mbps upload) -> new XXL120

It's all down to the 3 payment tiers,
£27.50 = new L20/30
£38.50 = new XL60
£45.25 = new XXL100/120

IIRC.
 
I've had some really bad lag spikes over the last couple of weeks. Been playing a lot of Diablo 3 while I've been off over Christmas and it has been, at times, unplayable.

Checked my TBB graph out for the last couple of weeks and it's rather red...



What the hell is going on ?

Checked through my superhub settings, and in device connection status I see this :

Session Time 5days 12h:54m:18s
Session Data Downloaded 3433GB 608MB
Session Data Uploaded 38GB 905MB

Over 3000Gb in 5 days ? Am I reading this correctly ? Surely not :/
 
"Dear Mr Little, we are sorry for your recent loss of service, however we cannot give you anymore credit refunds at this stage. It appears from our records you have only paid £11 to Virgin Media since July, with over £100 in credit refunds.”
 
Well here's something wierd for you.

I was on the 50mb/s package until yesterday. I was paying £42 for 50mb/s without landline and noticed online that 60mb/s without landline costs £27.50 so i decided to give them a call and explain that i thought i was paying too much.
The guy on the other end checked and said i was paying more and was unsure why so i asked if i can change my speed to 60mb/s or 100mb/s and he said i can change to 100mb/s even though online was showing that im not able to double up until august. So i now have 100mb/s for £6 less than when i was on 50mb/s.

At the minute im getting good speedtest results not quite 100mb/s but near as damn it


So my question is do you think i should ring back up and see if i can get refunded for the extra amount i was paying as for 10mb/s more would have cost me £27.50 instead of the £42 i was paying.
 
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When you stop using bandwidth, someone else will take it from you.

I'm not sure I get that explanation.
In any case, you would think that they could manage traffic better to priortse traffic which is time critical.
 
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