If you've got a 32GB memory stick I'd personally use this...
The mouse pad - dell will supply one, welcome to the world of Dell customer support, not the best I’m afraid. they are very polite but script driven agents that don't understand what is required, what you need to do is keep calling until you get someone who will help, you will get this sorted just takes time with Dell.
Dell can remote your machine if you struggle to get the respawn completed. But personally I’d find a 32GB usb stick, what I used it worked flawlessly.
is there a way of backing it up from the 32gb usb 3 stick so ive got a hard copy of it on cd (as i would have to delete the info afterwards, im trying to plan for the future)
i can always plug the pen drive onto my pc which i think will burn things fine, just dont know how to break up the information so it will work from dvds as 2 recovery discs (dont even know if its possible)
i wonder if it is just hard ware with the laptop, weird how it just burned disc one when i reinstalled alien respawn, but still spat out disc 2