Virgin Media Discussion Thread

Dosent take 8 months to apply for planning permission. Ok I'll be reasonable. 6 months if you take off 2months for the network team to plan which node and CMTS needs upgrading. As they have access to a lot more network traffic info then me. Although I can tell you it's been overloaded a lot longer than the 8 months of the currant fault code.

@Castor, VM have moved the STM times usage is now measured until 10pm. It used to be 9pm. Started a week ago I think.

Planning permission is just a farse, the reason why they hold back the cat c seg is basically due to financial and service loss, they would rather keep stringing customers along with broadband cost reductions as this overall is a cheaper for them to do so.
 
the whole company is a farse. It's become a shell of what it used to be. switching to BT was the best thing I've ever done.
 
Is BT infinity unlimited and unrestricted ? I think they advertise the normal broadband as unlimited but unsure if this includes Infinity.

Edit -
Sorry, you're not currently able to get BT Infinity. This may be because your area has not been enabled yet, or your individual line does not support super-fast broadband. Register your interest and we'll let you know if this changes.

Looks like I will be with Virgin's restricted for a while best BT can offer is 8mb...
 
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Thats unfortunate, but yes, the Infinity packages are totally unrestricted, which means no traffic shaping or throttling of any services, at any time during the day, no matter how much you download.

It's most likely still early days, at least in my area, but BT's FTTC service is a solid performer right now. I'm not casting my final verdict on its performance until maybe next year once the majority of new users have it installed, as we're all aware of the effects of congestion on an ISP's network. (im looking at you Virgin)
 
I get 120mb/s sec now but hit the download limit with relatively minimal downloading. Less than 6Gb sometimes. Which in this day and age is hardly anything really.

It just seems all the speed increase gives me is a faster way to be speed limited. Kind of pointless really.

agreed

Virgins traffic shaping and general attacks on those that use p2p or usenet is counter productive, i can hit a file set and be done in say a minute max, or i can sit on their traffic shaping for 45 minutes constantly downloading at my "allowed" level - not withstanding what i have paid for, or i can sit there and stream a complete load of crap off their website or other on-demand services, provided they havent deemed them "bad" (or in other words popular) .... and hoover up a huge amount of bandwidth and not get labelled as a "bad/heavy" user.

bottom line, they over sold their abilities, no different to an airline company overbooking a jet, but instead of getting investigated and penalised, it's considered good business practise !



Hey guys, apologies if this is a known thing, i dont usually pop in here but recently my 30Mbps connection has been capped a silly amount of times. I thought it was just typical congestion in the area but now ive realised that if i download a couple gig of data in one go, im immediately capped to 5Mbps for hours at a time.

Now i know in the TOC it said something along the lines of excessive use during the day you will be capped, fair enough, but after 9pm this isnt so is it? and a couple gig isnt excessive so why they coming down on me all of a sudden for as little as 1 or 2 gig DLs? :(


It's not just the downloads either, you can slam into the upload limit and have your connection throttled, or you can download at max speed and be registering upload traffic, and trip the upload limit that way, i've done that many times in the past.

Also, it is no longer volume based, go anywhere near p2p, or usenet between certain times, which is getting more and more, and you will find your service crippled to a trickle, regardless of data volume transferred, which some how is legal and within the contract to simply deny you what you have paid for without you abusing any sort of limits
 
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I'm just re-downloading my Origin and steam folders. According to Virgin this should not be affected but it is. Mine is only capped to 60mb so not too bad I suppose but I'm paying for 120mb and it would be nice if it was always at full speed.
 
LOL VIRGIN.....
Had BB+phone installed at the start of January after a spotter came out....

Just received a letter saying after extensive evaluation of the network I am unable to get fibre optic in my area.....

LOL how come you already installed it then numbnuts?
 
I'm just re-downloading my Origin and steam folders. According to Virgin this should not be affected but it is. Mine is only capped to 60mb so not too bad I suppose but I'm paying for 120mb and it would be nice if it was always at full speed.

I remember someone saying steam wasn't affected by traffic shaping but I've come to find it is. Downloaded a couple games and ran into the cut in half bandwidth shaping
 
If i have it correct traffic shaping only applies to P2P like torrents. What you guys are hitting is the traffic management between set hours, hit X GB and your speed gets cut by 50% for 5hrs. Traffic Management aplies to all traffic no matter whether it's Origin, Skype, torrents etc.
 
Guys,

The strategy now is simple for those who are getting poor service but no real other options are available. I have to admit that download speeds on virgin media are not bad.

1. Post on their official forums, assuming you are congested, they will give you a fault code.
2. Call virgin media on 150 and ask for fault update.
3. They will give some BS date into the future, get them to give you free broadband until its fixed. Worked for me :D
4. Now theres no reason to complain as I'm not paying for it anymore.
5. I don't see the point in moving to 6mb adsl from 60mb, unless fttc is available, no point leaving free broadband.
 
5. I don't see the point in moving to 6mb adsl from 60mb, unless fttc is available, no point leaving free broadband.

6Mb/s ADSL is better if it gives people a usable connection. Who wants to go without gaming for 6 months?
 
6Mb/s ADSL is better if it gives people a usable connection. Who wants to go without gaming for 6 months?

Well true but it depends on what games you play etc.
For competitive gaming, my current connection wouldn't be great but casual diablo 3 or CS:GO is good enough. For coop L4d2, its fine as well.

Again, free BB v the cost of getting ADSL installed just for one or two games isn't worth it imo.

Clearly there are different scales of congestion so your mileage will vary.

This is typical weekend
http://www.thinkbroadband.com/ping/share/b4dac527d02de6585f5f44157411ab04-23-02-2013.html

This is a typical weekday

http://www.thinkbroadband.com/ping/share/a06fd7282848f0bd91cec1e35e0f9261-20-02-2013.html

Most weeknights are gameable even for fps games.

If people are desperate for better gaming then leave, otherwise this is a way to get free BB. I would guess that ADSL at peak might not necessarily be better if its congested as well (Does it vary from provider to provider or fixed for an exchange?)
 
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WHAT THE **** is Virgin doing!!, for a month now ive unable to stream HD videos on Youtube, as it turns into a constant buffering fest!!! Sort it out Virgin im losing patience
 
just noticed that the traffic management has changed and stops at 10pm now.

When did that change ?

About a week ago. They've moved the peak time from 4pm to 5pm. Net result, you get two hours in the afternoon unthrottled instead of one, and traffic management ends at 10pm instead of 9pm.
 
Well true but it depends on what games you play etc.
For competitive gaming, my current connection wouldn't be great but casual diablo 3 or CS:GO is good enough. For coop L4d2, its fine as well.

If people are desperate for better gaming then leave, otherwise this is a way to get free BB. I would guess that ADSL at peak might not necessarily be better if its congested as well (Does it vary from provider to provider or fixed for an exchange?)

Game type doesn't make a difference when there is loads of packet loss involved.

DSL peak-time congestion certainly isn't the norm.
 
Just thought I'd add my own experience to this, been with VM since 2011 in Kingston Upon Thames. Started out on their 50Mb package. Absolutely flawless, never had a bad word to say about it. In 2012 I moved to another area in Kingston, got myself a free upgrade to 100Mb. Since then the quality has been awful. During offpeak times I will regularly receive 100Mb speeds however as soon as it hits 6PM (the time everyone actually wants to use the internet) surprise surprise I get speeds dropping as low as 0.4Mb.

Have been on the phone to VM several times since July last year, have received 3 different dates for the fixing of the service in that time. November, January and the latest one is April. No BT Infinity in my area so I'm stuck with them. Have been getting my broadband for half price since about September time but whats the point? I can't even use the internet for any online games lol :p

/endrant
 
Game type doesn't make a difference when there is loads of packet loss involved.

DSL peak-time congestion certainly isn't the norm.

Well I can speak from my experience with the graphs above that RGP and coop FPS are gameable at peak times. PVP FPS like CSGO BF3 are probably not.

I live in central london so there are going to be huge number of DSL subscribers too. I would still like to know how congestion works there, is it exchange dependent or ISP dependent?
 
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