eBay dispute advice...
- Thread starter LiE
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Man of Honour
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Woah calm down there with the melodrama...
LiE's asking a simple question - not need to be a **** about it. Unless that's what you are of course, in which case, carry on.
Come on. I think a reasonable compromise would just be to take the pole back and get a refund minus any fees that have been lost.
If the scratches are genuinely obvious then the seller shouldn't have been selling it in the first place, unless the listing says "scratched pole".
If the seller bought the pole from someone else scratched then that's his fault as well, clearly, at some point in this chain, someone scratched it and then told it on, knowing it was faulty, that is the person at fault here.
OP's wife, viewing and then collecting the item and then asking for a refund, is the person at fault.
So what have I said that's incorrect? He had the opportunity to check the item over before he paid and took it away. If the scratch is as obvious as the pictures suggested, then how can they be missed?
Why are you making this personal? Bit silly on your part...
But why should they? Handing over the money suggests the buyer was happy with it at the point of purchase so unless the item is faulty (which you could perhaps argue it is, but the point is how can you not spot it at the time) why should they be able to take the item back?
It's no different to buying a car then wanting to return it shortly after because it has a scratch you didn't notice at the time. That simply wouldn't acceptable so why should this scenario be any different?
Man of Honour
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I'm not. I just that people's faux outrage is a little ridiculous as is tarring the person as some sort of pariah of shopping society. I don't think the Op's question or irritation is worthy of such condemnation.
Soldato
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I don't think you'll get anywhere with a paypal/ebay dispute.Saying you didn't receive it is just wrong and you won't get anywhere anyway if the seller put collection only on the listing. In this case i reckon they will side with the seller.
Personally i would just use some 1000 grade wet and dry to smooth the scratch out, then use some autosol metal polish to make it ultra smooth. The scratch won't completely disappear but the pole will be safe to use.
Personally i would just use some 1000 grade wet and dry to smooth the scratch out, then use some autosol metal polish to make it ultra smooth. The scratch won't completely disappear but the pole will be safe to use.
No, just one very strong rationalisation as to why the buyer is at fault, which has been identified on more than one occasion within this thread.
I don't think the Op's question or irritation is worthy.
What does the ebay listing actually say? If the messages you exchanged with the seller admit the pole had scratches before you bought it and the listing doesn't mention them then you may well have a decent shot at getting a refund i.e it wasn't fit for purpose.
Also if you paid beforehand does it count as "bought as seen" since you effectively bought it before it was seen and relied on the ebay listing description.
Also if you paid beforehand does it count as "bought as seen" since you effectively bought it before it was seen and relied on the ebay listing description.
Further to this, does the eBay ad allow for returns? If it does, that might be your chance.
If it was so obvious, then surely you can't believe the seller wasn't aware that the pole was compromised to the point of being unusable?
Do we really live in a world where it's ok to sell something knowing that it's not fit for purpose, make no mention of this in the ad, then essentially respond with 'haha, your fault for not spotting it' when the buyer questions why the item is unusable? Checking every inch of an item top to bottom should not be required, as long as there is a basic level of honesty in the ad, a quick once over should be fine.
Where this leaves LiE in terms of getting his money back I don't know, things like this are why I avoid ebay, but he's been stitched up in my view if he can't get it sorted.
Ad just mentions damage to the base, which is fine. I think the point I'm trying to make is that how anal and thorough does a buyer have to be when collecting something. It makes collecting a massive gamble and a way for sellers to potential get shot of something and brush their hands of it. Yes you have the chance to look it over, but people are human and things can be missed. If this had been delivered there would be no issues, but because my wife went out of the way to collect it, and didn't have time to get CSI on the item we are now stuffed.
My wife has been using pretty much the same pole in her classes and explained that the pole needs to be free of defects to be any good. Essentially this pole is junk unless you want your hands dragging on the metal.
My wife has been using pretty much the same pole in her classes and explained that the pole needs to be free of defects to be any good. Essentially this pole is junk unless you want your hands dragging on the metal.
I stopped using eBay many years ago when the fees became prohibitive. I used it on a personal level, not a business level if that makes a difference.
Isn't this a discussion forum? I'm not outraged, just can't believe that someone cannot see they are at fault for not checking an item before paying and walking out the door. You were the one who made this personal.
Perhaps you are right and the sellers aren't entirely blameless but having the opportunity to inspect the item personally affords you the possibility (which you wouldn't have if you had it delivered) to cast an eye over the item and say thanks but no thanks. You'll no doubt have wasted time and money (petrol perhaps) which is no doubt annoying, but you wouldn't be stuck with an item you didn't want as you consider it not fit for purpose.
If the seller won't accept a return (let's face it, why would they?) then what more can be done. I'm not sure of the value of this item, funnily enough I don't have a pole in my house, but chalk it down to experience, check items more thoroughly and move on. Not a great experience all round but perhaps it will mean next time when you are buying a more expensive item he learns from the mistake and saves himself from a bad purchase.
I think you've been done over and should at least try to get your money back via whatever method necessary. It says it all when the ad mentions cosmetic damage to the base, but then doesn't bother to mention the damage to the pole itself the renders the pole anywhere from an annoyance, to useless. Thing like this should be in the ad, yes you give a once over to any item you purchase like this, but you should also be able to take the ad on good faith. I'm getting annoyed now and it's not me that's been ripped off, go and brick their windows
.(not srs... ok a lil srs)
If it had been delivered then wouldn't you have needed to return it at your expense? You would still be out of pocket and the hassle of going to the post office etc. Personally I would always choose to meet face to face as not only will you be able to check it over but normally you'll save the seller paying their fees and consequently it's likely you'll buy the item for a lower price.
Let's face it, people aren't honest all of the time and their descriptions may bend the truth a bit (as it seems in this case as they claimed it was in good condition) so what better opportunity than to use your own judgement to take a look yourself before handing the money over?