Ebay advice please :)

[Bromhead]

Contacting the seller is your first port of call to see what they have to say

 

[AMDPower]

eBay will side with you as the buyer, you have posted the item insured so if he doesnt collect as the item is 'missing' the claim will then go against Royal Mail.

he sounds a bit dodgy so if he was expecting the item there is a good chance he will just refuse to sign for the package.

can you contact the seller again and if no response contact ebay and chase them up as you have done your part surely they can now refund you.

But I stupidly put in a big sign on the back of the package if not delivered return to back to me with my address

Contacting the seller is your first port of call to see what they have to say

I might be jumping the gun, but because his description of laptop was Very Wrong, i don't trust the user. Although he has good feedback 100% positive., he is not truthful.

 

[Rids]

I would simply go back to Paypal and say "Hey look, I've sent the item back as per your instructions, here is the tracking number. Can I have my refund now please?" - and that would be it.

They sided with you, and told you to send the laptop back. You have done this. I would now expect them to offer a refund.

 

[jaybee]

It's all about siding with the buyer these days for ebay so you'll get a refund. Ask him first. If he refuses do as above with paypal dispute. You will get your money back.

 

[fadetoblack]

I had the reverse happen to me recently. Some illiterate sub human purchased an old laptop from me, I think he was an old guy who had never used a computer before. A week after he received it he asked me for a manual for the laptop because "it says webpage not available" :/

A few hours later he leaves me negative feedback and opens a case dispite stating "I don't like your methods but I don't have the time to take this further" and then leaves the case open for a month without replying to any of my messages offering him a refund. I finally emailed ebay customer service to tell them this guy has vanished but guess what? Yep, they found in his favour because the item I sent him was "non-functional" and have given him 10 days to return it, even though he's had over 4 weeks already.

In summary, do what the **** you like because ebay will still give you a refund even if you took a dump on the keyboard and sent it back in a Tesco bag.

You need to chill the hell out.

 

[benneh]

Being as your a buyer, you will most likely win the dispute as eBay and PayPal side with buyers all the time. Item not as described will net you a full refund with maybe delivery paid for.

This. From regular personal experience as a seller. Just start a resolution center case, return it, and bobs your uncle. It's a horrid horrid place for a seller..

 

[benneh]

You need to chill the hell out.

Not really dude, he's telling the truth. It's the worst imaginable medium for a distance seller.

 

[AMDPower]

This. From regular personal experience as a seller. Just start a resolution center case, return it, and bobs your uncle. It's a horrid horrid place for a seller..

I understand this and have done this but the seller is not taking delivery of the item. I made an updated post 4-5 posts above this. I am just wondering what my options are if he refuses to take delivery of the item. I posted it insured, next day delivery and he has refused delivery by the looks of it.

I am assuming that it will be returned to me now, shall I accept or refuse?

its getting complicated

 

[benneh]

I would refuse delivery. Quite simply, if you stick to your original story with ebay, regarding the 'item not as described'. Mention nothing to them about your removing the anti virus etc, it just complicates things. They will refund your money (which they are holding in escrow right now) and it will be the sellers responsibility to track/find his machine. Just be sure to include the tracking information in the resolution center case, and update it with any new information (by means of sending him messages exclusively through the case/resolution center). Send a message now asking why he's refused collection.

And anyway, if you sent it recorded and he's refused collection, will it not be stored at his local depot for collection, for a certain period?.

Either way. Message him, asking why he's refused delivery, through the resolution center case. Then contact ebay, or escalate the issue within the resolution center if you have the option. You have absolutely nothing to fear, the chances of them finding in favor of the seller in an 'item not as described' case is so remote it's not even worth worrying about. Genuinely.

Just to be clear here. Make sure you have your **** in order. You need to have a record of dates, tracking number(s), and to be sure not to say anything remotely blame worthy in the communications you have with the seller. The person who makes the decision, at ebay/paypal will glance at the resolution center information/messages, run the tracking number, and make a decision, quick as that. And there's no going back after that. So be sure to reference your communications with the guy, and most importantly!, the fact that the item was NOT as described, when contacting ebay/paypal on the telephone. The fact that ebay already sided with you and asked you to return it means it's game over for the seller; he's just buying time for some reason by refusing the item. it doesn't matter. You sent it, it arrived at his address, and was turned away, ebay will see it as his job to correct that. Just be very clear with them, when you call, and in your communications with the seller, that the item was NOT as described (mention it in every message).

Remember, it's not about being polite at this point. It's about getting your money back. So you state the facts in black and white in every message, and you take a slight accusatory tone, if needed.. There will be either an Indian guy or an Irish guy reading this in a few days and making a judgement. You're communicating with them by proxy of the seller now! (if that makes any sense)..

 

[Rids]

I understand this and have done this but the seller is not taking delivery of the item. I made an updated post 4-5 posts above this. I am just wondering what my options are if he refuses to take delivery of the item. I posted it insured, next day delivery and he has refused delivery by the looks of it.

I am assuming that it will be returned to me now, shall I accept or refuse?

its getting complicated

For the love of god. Phone Paypal, tell them you have sent the item and give them the tracking number. Ask them to send you your money back now.

You cannot be held accountable for the seller refusing to accept the returned item. Otherwise every single seller out there could get around Paypal disputes by refusing to accept delivery of the item.

 

[snitcher]

contact paypal. they are usually very good at dealing with those cases.

 

[Mr-White]

Refuse to accept the laptop back, you've got proof you sent it back, if it gets lost he'll just lose the money and the laptop. Paypal should refund you the money and put his account in neg, then it's his problem.

MW

 

[httk]

I am never buying second had item from ebay again

I wouldn't go that far, there's lots of items that you can happily buy on Ebay with very little risk, but I think laptops/computers generally are an issue.

I usually price the components in my head and try not to pay more than the value of the components. Ideally the value of the components minus a small margin. That way, if there's problems, not only can you return it, but you can sell it for parts. This works better for desktops than laptops obviously. Also, I like to buy from people who are local so I can collect it in person and test before I pay.

 

[AMDPower]

Hi all

Thank guys, I really appreciate everyone taking the time to reply to me and for all the help.

The seller has finally taken delivery of the laptop and I got a message from paypal stating that they have decided in my favor and will get a refund in few days time, but when I checked the resolution centre it says case closed is fine but then it also says that the seller has disputed the claim and they are receiving further information sent by seller and reviewing it.

where do i go from here?

I assume he might be saying that i have caused damages to the item? I took many pictures from the item but he also had another laptop that is the same model as the one i purchased externally but differnt specs inside, is it possible that he might submit pictures of a laptop where the case is not broken in the same place and blame me for the damages?

thanks all

 

[AMDPower]

Hi all

I finally got my money back just wanted to say big thank you to everyone who helped me on this matter. I am never buying laptop on ebay again. I don't want to experience that ever again.

thanks everyone for you help

much appreciated.

 

[benneh]

Don't be put off. Some of us sell genuine items (and a LOT of them...). The guy was a douche (name and shame tbh). And ultimately, paypal will always decide in favor of the buyer. Lots of very genuine and very good deals to be had on ebay :].