It's stupid question time with Tummy.

Tummy · 13 Jun 2013 at 00:41

Hello.

Stupid question time. I've got to RMA my memory back to Overclockers because Memtest tells me I have well over 8000 errors.

Now, I might have missed it in the email but I don't get a sticker to put on the parcel do I?

I just need to nip along to the Post Office and post it off first class to Overclockers with the address and RMA number on?

I'm not missing some sticker I need to attach am I?

(Whenever I've needed to send something back to Amazon they give me a sticker with their address and pre paid postage on)

Cheers in advance.

Greebo · 13 Jun 2013 at 00:44

Nah you pay for it. Just put your RMA number on the parcel. Pretty sure with faulty items ocuk reimburses you for your postage.

Greebo · 13 Jun 2013 at 00:44

Oh and make you get enough insurance on it

Tummy · 13 Jun 2013 at 00:50

It's only a few quid to post it back so I'm not overly fussed either way, I'm just desperate to get my new PC running perfectly

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Now I've just got to find a box the right size and actually get up in the morning to post it, effort

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Anyway, thank you Greebo

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Hyburnate · 13 Jun 2013 at 00:54

Greebo said:
Nah you pay for it. Just put your RMA number on the parcel. Pretty sure with faulty items ocuk reimburses you for your postage.

Never did this for mine a few months back, lost the receipt anyway

All you do is print off the address as the RMA number is part of the address (sort of).

Werewolf · 13 Jun 2013 at 01:06

IIRC you're recommended to put the RMA number on at least two sides of the parcel (I guess to make it easier to tell at a glance).

Tummy · 13 Jun 2013 at 01:07

Yep, I shall do Werewolf

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Just wondered if there was an 'Amazon type' label I'd missed.

I've now got to find a box the right size / shape to post RAM back

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Greebo · 13 Jun 2013 at 01:10

Just do what ocuk do, send it in a box about the size of a suitcase. I've had memory and even just a dvd sent that way lol

Hyburnate · 13 Jun 2013 at 01:10

Werewolf said:
IIRC you're recommended to put the RMA number on at least two sides of the parcel (I guess to make it easier to tell at a glance).

Yup this is right, and they also state to use a plain box, don't know if they'd turn you away for some markings though.

Tummy · 13 Jun 2013 at 01:12

Greebo said:
Just do what ocuk do, send it in a box about the size of a suitcase. I've had memory and even just a dvd sent that way lol

I don't have any of the awesome bags of air though.

Amazon are worse than Overclockers by a mile. I get some huge parcels turn up with another box inside then inside that box the actual item. It's like boxception.

doofer · 13 Jun 2013 at 01:24

Send them some Haribo with it and see if anyone from the shop posts on the Forum about getting Haribo.

Tummy · 13 Jun 2013 at 01:30

If they find the RAM to be faulty, they would offer a replacement or refund?

I'm so desperate to attempt to get this PC working as intended I'm thinking of buying another 16 GB of RAM and just asking for a refund if this memory is faulty.

Surveyor · 13 Jun 2013 at 01:41

Tummy said:
If they find the RAM to be faulty, they would offer a replacement or refund?

Either.

If you haven't already you'll need to let them know what you want.

Tummy · 13 Jun 2013 at 01:42

Gah, Tummy don't spend more money. Wait for the replacement. Gah.

Hyburnate · 13 Jun 2013 at 01:46

Spend the money on the same kit?

Let them know, however I got an email asking if I wanted a replacement or refund.

Tummy · 13 Jun 2013 at 01:54

I'll wait and hopefully get a replacement

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Then I've just got to decide on sticking with Windows 8 or getting another oem of Windows 7.

C.R.A.Z.Y · 13 Jun 2013 at 01:55

If the RAM was DOA then OC's are legally obligated to pay for return postage, you should NOT be a penny out of pocket. Come on guys this is basic consumer law!!