Virgin Media Discussion Thread

bulldog147 said:
Beware of virgin customer relation over the phone. Cos once they promise you a good deal discount loyalty and 7 days later a letter arrive that a promise deal is lied.

I was offered £26 for 12 month with £9 off discount loyalty over the phone with 7 days cooling off.

7 days later, letter arrive a copy of agreement offer with discount loyalty. It say on the letter. Discount Loyalty £5 a month off (12 months contract) loyalty docount for 24 months.

Standard 120 Meg £35.00 with after discount total to pay £30.00 a month. They lied about £9 off. I phone up and cancel it but Virgin Media say they had no record of £9 deal on the account no calls is recording. And now cannot cancel it as the 7 days cooling off already passed. P***** of now. Not happy From october I had to pay £2.50 extra on top of £30.
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Are you sure you didn't just misunderstand? I've seen your posts on cableforum as Telford so i have a hard time believing anything you say about VM :p
 
gareth170 said:
yeah we get £25.38 credit each month so basically it's free internet because I pay £25 for the internet, but each time we have to call VM to get the credit and 99% of the time they be difficult saying no you can't have £25.38 credit so we have to explain over and over again. so we called the retentions , we explained everything to the woman and she said she can only give us £25.38 and make it an automatic credit each month, will see on september 11th.
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grrrr :mad:, just called VM to check the fix date which has changed to october 10th, and now they saying the credit isn't automatic each month and we have to keep calling VM each month. so we called the retentions and they are saying the same thing.

what the **** is VM playing at.

I have been with VM/NTL for 19 years, and this is how i get treated, how can they do this to loyalty customers.
 
gareth170 said:
grrrr :mad:, just called VM to check the fix date which has changed to october 10th, and now they saying the credit isn't automatic each month and we have to keep calling VM each month. so we called the retentions and they are saying the same thing.

what the **** is VM playing at.

I have been with VM/NTL for 19 years, and this is how i get treated, how can they do this to loyalty customers.
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Hmm, ask them to apply a one off credit, so e.g. if the total credit is £50 over X months then tell them to just apply the £50 credit now.
 
Zaim said:
Hmm, ask them to apply a one off credit, so e.g. if the total credit is £50 over X months then tell them to just apply the £50 credit now.
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They won't do this. As far they're concerned it might be fixed earlier than proposed and they would have over compensated you. You can only get it retrospectively.
 
Zaim said:
Hmm, ask them to apply a one off credit, so e.g. if the total credit is £50 over X months then tell them to just apply the £50 credit now.
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they won't do that because the fix date changes to next month.

e.g because the fix date changed from september 11th to october 10th that basicaly a month, if the fix date changed from september 11th to november 10th then i maybe able to get 2 months worth of credit
 
kona786 said:
do I need to reboot the hub to take effect?
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Downloading the firmware should cause the hub to reboot if it gets pushed to you. You can manually reboot the Superhub, and it will then get the new firmware (if it's rolled out to your area), install and reboot itself.

It's probably not a good idea to reboot if your SH is in the middle of flashing it's firmware.
 
Why do VM need to keep updating a router firmware so much? I've never used the Superhub in non modem only mode but by all accounts can't they just not tamper with a router and provide it with a tried and tested manufacturer firmware?
 
mrk said:
Why do VM need to keep updating a router firmware so much? I've never used the Superhub in non modem only mode but by all accounts can't they just not tamper with a router and provide it with a tried and tested manufacturer firmware?
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VM spec their own requirements for both hardware and software. They are trying to copy the BT Homehub for marketing reasons, and wanted something that was simple and easy to both support and for customers to configure.

So they choose some hardware at a price they want to pay, request it and the firmware is cut down and chopped about to be simplified, and unsurprisingly end up with something that is a bit rubbish that doesn't have the basic functionality you'd consider normal.
 
Duke said:
What is new in the firmware?
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It contains fixes for the following issues:

  • Time of Day inaccuracy when large amounts of data had been put through the New Super Hub.
  • DNS resolution lost intermittently.
  • Device not recovering following a TEK expiry event on some cable nodes.
  • General stability improvements to internet connectivity and the GUI.
Click to expand...
 
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