Virgin Media Discussion Thread

I have never used wifi at home and now am in dire need of it. Should I just be pestering Virgin for a wireless router or do I need to start finding a way to set up my own? Seems like every bit of help on the internet expects me to have a router.
 
big ape said:
I have never used wifi at home and now am in dire need of it. Should I just be pestering Virgin for a wireless router or do I need to start finding a way to set up my own? Seems like every bit of help on the internet expects me to have a router.
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What package are you on?

Back when 20Mb was their top package and 50Mb was just rolling out, they used to give out D-Link 615 routers along with the single port modem so you could get WiFi. Didn't you get this router?
 
Just want to bring a little positiveness to the thread.

I like many others have been lurking here for weeks and was massively put off by the endless complaints and frustrations (please don't think this post is taking the Michael)

But for someone who's thinking of moving there is very little on here on the good it may bring.

there must be a lot of happy customers on Virgin surely?


Anyway had my install last week and am maxing out the 120meg speed with about 8ms latency.

Not had chance to check "Jitter" yet but my first impressions of the service are excellent!
 
They've also fixed my connection, finally!

Now get a solid 125mb/s at all times and pings are back to normal so nothing to complain about at all now. Would prefer if they removed more of the traffic management and deep pack inspection but that will never happen.

I'm happy with things again though.
 
Stretlow said:
Just want to bring a little positiveness to the thread.

I like many others have been lurking here for weeks and was massively put off by the endless complaints and frustrations (please don't think this post is taking the Michael)

But for someone who's thinking of moving there is very little on here on the good it may bring.

there must be a lot of happy customers on Virgin surely?


Anyway had my install last week and am maxing out the 120meg speed with about 8ms latency.

Not had chance to check "Jitter" yet but my first impressions of the service are excellent!
Click to expand...

People will always be more likely to share bad experiences than good. Ive been with Virgin for 10 years now. Had to call their Support line about 3 times in that time frame. I can only recall on 3 separate occasions where i had issues with my internet (Exchange problems, resolved within a few hours). I'm generally a pleased VM customer.
 
TD24;25248542[B said:
]People will always be more likely to share bad experiences than good[/B]. Ive been with Virgin for 10 years now. Had to call their Support line about 3 times in that time frame. I can only recall on 3 separate occasions where i had issues with my internet (Exchange problems, resolved within a few hours). I'm generally a pleased VM customer.
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This is true.

probably increases the validity of posting something good ;)
 
I'm getting severe slowdown over NNTP on my usenet browser.. speeds have dropped from 14mb/s to 300kb/s.

I'm running through SSL and I've tried the two supported ports.

Any ideas?

I've done a quick google without any success :(
 
Silly question, what's the best way to test my connection quality.
My download speed seems fine, but lately in games, I've noticed "warping/stuttering", I just want to see if it's my line so I can get in touch with VM to sort it out.
 
Chandler_90 said:
I'm getting severe slowdown over NNTP on my usenet browser.. speeds have dropped from 14mb/s to 300kb/s.

I'm running through SSL and I've tried the two supported ports.

Any ideas?

I've done a quick google without any success :(
Click to expand...

I believe they shape torrents/NNTP during peak times. Test it after midnight and should be max speeds by then.
 
For the past couple of days my 60mb connection has slowed down to a slow 2mb connection, regardless of the time (upload speed is still normal however). Is there anyone else in the BN1 area having the same problem? Going to call them up tomorrow about it, everything feels so sluggish... Not even YouTube wants to load...
 
stooeh said:
I believe they shape torrents/NNTP during peak times. Test it after midnight and should be max speeds by then.
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Just an update, I found that it was my router that was causing the problem.

I have an RT-N56U and updated the firmware.. since then every things gone to sh..

Reflashed it with an older BIOS and speeds seem to be at about 20% less than a hardwired connection over 5 or 2.4.

How good are power line adapters?

Could they carry the 10 - 14MB downstream that this connection offers off peak?

Thanks for your reply Stooeh :)

Edit:

My BB results:

 
Last edited:
KIA said:
http://f8lure.mouselike.org/
http://www.thinkbroadband.com/ping
Click to expand...

Thanks for those links.
Started a graph late last night, suffering from man flu so sleeping wierd hours.
Here's what my graph looks like so far?

e2c085ad79ed3f1162d5497997941929-10-11-2013.png


Is this normal, should I head over to the VM boards and ask for someone to look at this?
My main problem is warping/stuttering in games and it doesn't seem to be getting any better.
 
That doesn't look like a congestion issue at all, because the latency issue is there all the time and doesn't really get worse at any time of the day.

There some underlying connection issue present which is causing latency spikes. It could either be the connection with low SnR/power level issues, or a hop on route playing up, or the customers hub/router is responding slowly to ICMP.

If it was congestion it would trend more like this.

9d5f38533c6b589f426df8727287838b-14-10-2013.png
 
150mb is on it's way. They are doing another free bump in speeds (sign a new 12 month contract) starting in a few months. 120mb is getting bumped to 150mb, 60mb bumped to 100mb and 30mb bumped to 50mb.

The notice is on your account page, it'll say different dates for different people depending on their area.

JOpt9PR.png
 
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