if i was at all concerned about a payment i'd be going straight to shop or calling them directly (shop for me is easier)
GAME sucks
- Thread starter Brutal biff
- Start date
if i was at all concerned about a payment i'd be going straight to shop or calling them directly (shop for me is easier)
Soldato
- Joined
- 17 Apr 2007
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- 23,162
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- stat city
Still waiting for them to confirm my order. not even showing in my account but then again I did sign up to GAME after I bought the PS4.
I still have faith I will get this on Friday. Just wanting peace of mind.
I still have faith I will get this on Friday. Just wanting peace of mind.
Associate
- Joined
- 9 Mar 2006
- Posts
- 531
- Location
- York
I won't be pre-ordering in store anymore after going to pick up my BF4 for P.C and PS3.
The P.C version was £40 which was the dearest anywhere and when I mentioned to the manager serving me that I would be upgrading to PS4 using the digital upgrade he quite agressively told me the only way to upgrade was to do their exchange instore even though the game was on the counter with the Blue £9.99 upgrade sticker on the front.
He then tried to sell me Premium so I said I would play China Rising and wait and see if was on offer before the next one and he told me it will never be discounted like BF3 was never discounted
.
Not content with trying to fleece me he then butted in on the guy on the other till to try and get him to sell more addons to some poor woman getting a game for her son and the other member of staff looked embarrassed.
I would have left and got them anywhere else if I wasn't paying with a gift card.
The P.C version was £40 which was the dearest anywhere and when I mentioned to the manager serving me that I would be upgrading to PS4 using the digital upgrade he quite agressively told me the only way to upgrade was to do their exchange instore even though the game was on the counter with the Blue £9.99 upgrade sticker on the front.
He then tried to sell me Premium so I said I would play China Rising and wait and see if was on offer before the next one and he told me it will never be discounted like BF3 was never discounted
.Not content with trying to fleece me he then butted in on the guy on the other till to try and get him to sell more addons to some poor woman getting a game for her son and the other member of staff looked embarrassed.
I would have left and got them anywhere else if I wasn't paying with a gift card.
Caporegime
- Joined
- 1 Dec 2010
- Posts
- 53,766
- Location
- Welling, London
Having problems myself. Order has been cancelled through failed payment. The money has been sitting in there for weeks.
They are phoning me shortly to sort it out (apparently).
They are phoning me shortly to sort it out (apparently).
I pre ordered mine in store in June. Had an email confirming I'll have one at midnight in store. Been in there a couple of times to talk bundles and stuff but they've been good as gold.
If I get there at midnight and I don't have a console, kicking off will be an understatement
If I get there at midnight and I don't have a console, kicking off will be an understatement
Soldato
- Joined
- 17 Apr 2007
- Posts
- 23,162
- Location
- stat city
My payment went through, they just can't find the paypal id in their system.
Soldato
- Joined
- 17 Apr 2007
- Posts
- 23,162
- Location
- stat city
Still waiting to get this resolved.
Sent a bunch of emails but they haven't replied in a while.
Is there a direct phone number I can use? Can't find one on their website.
Sent a bunch of emails but they haven't replied in a while.
Is there a direct phone number I can use? Can't find one on their website.
****ing amazing.
My Zelda Link Between Worlds CE has just been cancelled.
Apparently due to my card declining (Not sure how, since they managed to take the money for Forza+12 months xbox live on the same day and looks like the grand total was taken) they have sold my pre order and now the only place is ebay for it going for triple the price.
What a monumental pack of ****ing ****houses run that place
My Zelda Link Between Worlds CE has just been cancelled.
Apparently due to my card declining (Not sure how, since they managed to take the money for Forza+12 months xbox live on the same day and looks like the grand total was taken) they have sold my pre order and now the only place is ebay for it going for triple the price.
What a monumental pack of ****ing ****houses run that place
Caporegime
- Joined
- 1 Dec 2010
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- 53,766
- Location
- Welling, London
I was on webchat after webchat trawling through numpties who had no clue, promising me a call that never came. Eventually, at my wits end, I tried one more webchat and spoke to a nice fella called Hallan.
Straight away he told me to give him my order number and phone number. I did this and he rang me in 10 seconds flat. Apologised profusely and although my order had been cancelled, he set up a new one, took my card details and put the payment through. 10 minutes later I got the order accepted and processing email.
Just goes to show that for every 9 divs, there's 1 with half an idea. It's just about being lucky enough to land one of them when you finally get through.
Straight away he told me to give him my order number and phone number. I did this and he rang me in 10 seconds flat. Apologised profusely and although my order had been cancelled, he set up a new one, took my card details and put the payment through. 10 minutes later I got the order accepted and processing email.
Just goes to show that for every 9 divs, there's 1 with half an idea. It's just about being lucky enough to land one of them when you finally get through.
Soldato
- Joined
- 21 Oct 2011
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- 22,500
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- ST4
Can't argue. Trying to sell Pre-Owned games for a couple of quid below retail. Game are ****! That's not mentioning them selling second hand Steam games.
Soldato
- Joined
- 17 Apr 2007
- Posts
- 23,162
- Location
- stat city
They still haven't replied to my emails that I sent on Sunday. The people I have talked to on the webchat seem pretty useless but one of them did say my console would be shipped for release day.
Still hope yet. This is my worst experience buying online.
Still hope yet. This is my worst experience buying online.
Frustrating company game,
Sometimes they can be great, I needed a couple of generic ps3 pads at the weekend 2 for £15 then you look at the price of other things ie top titles and your looking at £10 more than their own website.
They have the potential to turn themselves around and I'd imagine they do a roaring trade to the naive parents looking to get the latest game/console for little Johnny. But there's a gap in the market for a company to aggressively compete with game and the way that game are run any decent competition would hammer them
Sometimes they can be great, I needed a couple of generic ps3 pads at the weekend 2 for £15 then you look at the price of other things ie top titles and your looking at £10 more than their own website.
They have the potential to turn themselves around and I'd imagine they do a roaring trade to the naive parents looking to get the latest game/console for little Johnny. But there's a gap in the market for a company to aggressively compete with game and the way that game are run any decent competition would hammer them
- Joined
- 1 Sep 2013
- Posts
- 1,522
Missis just had an email that its been dispatched and paid in full so looks like its sorted finally
I had something similar with Game...
I bought a 3DS XL online with Game and payed via paypal. They took 2 x payments from paypal and 1 payment from my account linked to my Game account all at once for ONE 3ds XL!!!!
I only noticed as my paypal is linked to an account that I don't use, I don't keep money in paypal so I only have £159.99 in paypal to pay for it... so they made my other account overdrawn which I got billed £20 for by the bank.
It then took a 3 day battle on the webchat thing on Game for them to admit they had charged me x 3 even though I was copying and pasting my paypal and HSBC statements to them (They denied that I had been over charged until I got escalated)
Best they would do was give me £20 store credit as they made me get billed for the overdraft that had caused!!!!
Lesson learnt, if your using Game, do it in store =/
I bought a 3DS XL online with Game and payed via paypal. They took 2 x payments from paypal and 1 payment from my account linked to my Game account all at once for ONE 3ds XL!!!!
I only noticed as my paypal is linked to an account that I don't use, I don't keep money in paypal so I only have £159.99 in paypal to pay for it... so they made my other account overdrawn which I got billed £20 for by the bank.
It then took a 3 day battle on the webchat thing on Game for them to admit they had charged me x 3 even though I was copying and pasting my paypal and HSBC statements to them (They denied that I had been over charged until I got escalated)
Best they would do was give me £20 store credit as they made me get billed for the overdraft that had caused!!!!
Lesson learnt, if your using Game, do it in store =/
Soldato
- Joined
- 17 Apr 2007
- Posts
- 23,162
- Location
- stat city
Got my dispatch email but they also said my payment was cancelled because of paypal.
why such hursh thread? also the word isn't nice
...
You mean the super helpful people that always try to sell you disk insurance?
Also, some of the other big companies aren't any better. Pre-ordered with Tesco and they are just a joke. They have no real idea who has actually pre-ordered consoles, so they just add a line in all their emails saying "if you haven't pre-ordered the ps4, please ignore this email". Such a personal touch.