Virgin Media Discussion Thread

KnightStalker said:
Wow my SH1 seems to be degrading in terms of wireless range, it used to be alright and could get good signal through out the house, now the only rooms i can get a stable connection is the room its in (upstairs) and the bathroom downstairs lol, nothing has changed so not sure why its starting to get worse, i should get around to buying one of those asus routers but cant really afford it at the moment due to christmas coming around the corner - whats the likely hood of getting a SH2 swap out.
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I tried blagging a SH2.

Anyway she asked to let her onto my computer via LogMeIn, I got scared as **** as I have some kind of porn in every corner of my computer. So I grabbed my mum's laptop and let the VM woman get log on, she went to the properties of the WiFi NIC, saw that it's 802.11n, then told me the poor speeds are because, and I quote, "you nic only goes to up to G therefore our Superhub is fine".

:rolleyes:

Went onto their forums to tell them how I got swindled by the stupid woman, and guess what, post vanished.

:rolleyes::rolleyes:
 
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quickshot89 said:
Your post is still there, and if wireless is that important to you, buy your own router
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Yeah after I reposted it. Then the mod decided to randomly censor the words "Swindle" and "Mislead" I think it was, or a synonym for dishonesty.



Yes. I don't have any other choice now do I. Also, what about the router I bought off Virgin? Superhub isn't free you know, otherwise they would have simply dropped me a new one, they wanted another £50 to replace the thing I've already paid for, and should still be under warranty. When I signed up I'm 100% certain things like "Excellent/amazing/super WiFi" were advertised, which is why I went to VM first to ask if I can haz WiFi. ;)
 
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No guarantee that the speed bump will happen any time soon though. You may well end up paying a year or more worth of £3.25's before they upgrade your area.

Mostly it's the 120mb'ers getting shafted though as the bump on that package isn't needed, most probably won't notice the difference between 120 and 152mb. Plus it's not getting an upload speed bump, just download so they can use the double BT's speed in advertising.
 
NZB said:
Mostly it's the 120mb'ers getting shafted though as the bump on that package isn't needed, most probably won't notice the difference between 120 and 152mb. Plus it's not getting an upload speed bump, just download so they can use the double BT's speed in advertising.
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Nothing stopping those on 120 dropping down to 100 though.

Before and after prices with the total being 18 months of each service.
ycgE0Dw.png
 
The Virgin 30mb connection in my houseshare was behaving strangely over the weekend. Download speed was basically dialup, but upload was fine. Anyone experienced anything like this?

A housemate spoke to Virgin over the weekend who said they would send an engineer out today. I was in uni very early so no idea if anyone's been or what the fix might be.
 
roadie said:
The Virgin 30mb connection in my houseshare was behaving strangely over the weekend. Download speed was basically dialup, but upload was fine. Anyone experienced anything like this?

A housemate spoke to Virgin over the weekend who said they would send an engineer out today. I was in uni very early so no idea if anyone's been or what the fix might be.
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I'm experiencing this as well however I'm in Belfast. The net is at a crawl and the amount of packets I'm losing is over 50%. Could it be the Manic Monday effect though?

Blackvault
 
asim18 said:
I tried blagging a SH2.

Anyway she asked to let her onto my computer via LogMeIn, I got scared as **** as I have some kind of porn in every corner of my computer. So I grabbed my mum's laptop and let the VM woman get log on, she went to the properties of the WiFi NIC, saw that it's 802.11n, then told me the poor speeds are because, and I quote, "you nic only goes to up to G therefore our Superhub is fine".

:rolleyes:

Went onto their forums to tell them how I got swindled by the stupid woman, and guess what, post vanished.

:rolleyes::rolleyes:
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unplug your SH1 from the mains, ring them up and say your modem will not power on.... run thru all the tests obviously just pretending to do them.. ask them for SH2 as replacement and if they agree then great if they dont just hang up the phone and plug ur modem back in :)

1 of the vm technicians told me to do this and it worked for me.
 
just got in, found i had received a letter with price rises of £3.25
not impressed as i only just resigned with them
phoned them up, they could not take off the price rise so they credited my account of what the price rise would cost until the contract ends £35
 
Wondered why my connection died last night around half 12, still down now and service status says:

0i9umz7.jpg
 
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gareth170 said:
had the engineer round on the 21st due to MDD errors, he checked the levels and the cables etc, it seems the MDD's was due to the work being done on the 14th in my area (the high utilisation). but he also said i'm getting a lot of post RS errors and said they should be all 0. so he booked another engineer to come on the 28th to redo the cable that comes in my house, because they had to put a joiner on it due to a gardener cut throw it before, I asked him if they could move wall box from the living room in to my bedroom and he said that shouldn't be a problem so on 28th hopefully they'll do it...

even tho they saying the work for the high utilisation issue has been done on the 14th November, my speed is still dropping to 44-78Mb after 4pm, but in the morning it's perfect, I get full speed 120Mb+.

so it's clear the work haven't been fixed correctly... grrrrr
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update.

the work for high utilisation issue was done on November 14th but it seem it's still not fixed correctly has my speed is still dropping to 44-78Mb after 4pm.
now the problem is getting VM to see/understand the issue isn't fixed correctly. everytime we call VM they either say we'll send an engineer (which they did and the engineer said theres nothing wong with what in my house) or call back at night (which we do and they just tell us aload of ****)...
 
Hey Guys,

Is there a benefit of changing the default VM DNS to something like OpenDNS or Google DNS? If so, how the hell do I do it on the Superhub2. I must have missed it going through the settings.
 
Dimi said:
Hey Guys,

Is there a benefit of changing the default VM DNS to something like OpenDNS or Google DNS? If so, how the hell do I do it on the Superhub2. I must have missed it going through the settings.
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For me VM's own DNS has always been the fastest by a huge margin.

Ping's to 8.8.8.8 average 18ms, pings to 194.168.4.100 average 6ms.

Traceroute shows 13 hops to 8.8.8.8, and only 2 to 194.168.4.100.
 
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Does this graph look normal for a SH1 with wireless enabled? ... Internet browsing is very slow 95% of the time, pages will time out but yet all speed test incl ngroups are perfect maxing my connection with an average ping of around 12ms.:confused:

Also had a letter informing me my bill will be going up £5.65pm :rolleyes: glad i never renewed my contract a few months ago.

 
Dimi said:
Hey Guys,

Is there a benefit of changing the default VM DNS to something like OpenDNS or Google DNS? If so, how the hell do I do it on the Superhub2. I must have missed it going through the settings.
Click to expand...

Yes. 3rd-party DNS will be more reliable and you'll have anti-malware filtering if you use OpenDNS. Latency ain't everything.
 
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