Virgin Media Discussion Thread

asim18 said:
Sounds like oversubscription - and it has to be oversubscription since VM inherently runs their network on an oversubscription model. I wouldn't believe anything VM tells you at all, they know exactly what's going on. Heck in 6-7 years I've been lied to well over a dozen times, most recently being just two weeks ago.

I know how it feels by the way. I had to endure 6 months of torturous internet. By the time VM were interested in doing anything about it the particular segment had deteriorated to almost total annihilation. Was getting 0.01mb and 900ms pings throughout the day and about 10mb during the night.

Thing is, once they decide it's financially viable to give you what you pay for, they really do fix it. I'm not sure what this decision is based on; it could be a threshold where once 98% of customers threaten to leave then they mobilise a network expansion.
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what gets me is they said they've fixed the high utilisation issue when it's clearly not been fixed because the speed still drops, and they've seen it many time, now some of the engineers are blaming the traffic management, which I know 100% it's not that. because if I was being traffic managed my speed would be around 108Mb or 100Mb not 44-75Mb.

this is what I showed them

night
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this shows how spiky it is.. I get the same result on speedtest.net and when downloading a file/multiple files.

morning
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no drops / no spiking. this is how it should be in the afternoon/night.
 
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gareth170 said:
a senior engineer is coming round Thursday night so hopefully something will get sorted about the speed issue am still having.
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just had the senior engineer round, he checked the all the levels, etc, which are all fine. also checked if I was traffic managed which I wasn't, so he did afaw speed tests and guess what it's between 30Mb - 56Mb. he said something seriously isn't right, and said he thinks it could be a network issue. so he is calling the network team tomorrow to find out whats wrong, also his sending another guy out tomorrow to us which he'll have a laptop which lets him checks for issues or something

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I still say it's a high utilisation issue. because it only haves from about 4pm to 12am
 
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gareth170 said:
just had the senior engineer round, he checked the all the levels, etc, which are all fine. also checked if I was traffic managed which I wasn't, so he did afaw speed tests and guess what it's between 30Mb - 56Mb. he said something seriously isn't right, and said he thinks it could be a network issue. so he is calling the network team tomorrow to find out whats wrong, also his sending another guy out tomorrow to us which he'll have a laptop which lets him checks for issues or something
I still say it's a high utilisation issue. because it only haves from about 4pm to 12am
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Good to see you getting somewhere, VM sure don't make things easy.

Will keep an eye out for your update as my problems sound like yours just a bit slower.
 
ZXSpectrum said:
Well i have just called because i was not happy with the price increase as i had just negotiated a nice deal and then less than a month later blam 20% price increase. Anyway I spoke to a nice lady and she told me that the increases had been done a couple of months ago so the increases are based on the service that they were supplying at that time. She also confirmed that there was no increase to my 120mb for £26 per month deal. So if you have just renewed or recently signed up it would be a good idea to check if this is the case.
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Interesting. I just moved and signed a new 18 month contract early December (was already with Virgin but on month to month). 2 weeks later i get a letter saying price increase! Am going to be calling next week as it seems ridiculous - they must have known the price increase was coming when i phoned to get the new deal. Am hoping they will not be putting my price up, or at least blag free multi-room for a year.
 
It seems bizarre that they are happy to spend so much money sending people to visit houses where there is nothing that they can fix just to keep up some sort of charade of pretending they are doing something, yet don't want to spend that money on the network.

They control the modems on the end of the connections and everything in between, surely they know how congested the links are before you've even picked the phone up to tell them?
 
ohhh now im getting so ****** off. the engineer came so early this morning (no call to let us know) which meant I was still in bed, so my mum told him that I was still in bed then he said that's fine, he'll come back later in the morning, and guess what he isn't come back. so we called VM and asked them to contact the engineer, so they put us on hold for 3 minutes then they said they can't get in contact with him. then they said well on your account it says it's says the engineer last night fixed the issue, we said no that's not right, the engineer last night said theres something seriously wrong and hence why he was going to call the network team today to find out whats wrong, also his sending another guy out today to us which he'll have a laptop which lets him checks for issues or something, so they got the manager on the phone, we told him contact both engineers and get either one out to us today and you have 1 hour to call us, which he didn't, then about 1.27pm the engineer turned up, he had no laptop, anyway he checked everything yet again cables, levels, etc, all are fine, no issues in the house. so he called the network team and now they saying there's noise issue on the line in my area. I then told him I really can't see that making the issue am having because I've had this issue since April 2013, I also said about moving me on to another URB, and he said they could do that, but he said the network team have said the URB am on looks ok, so his going to tell his manager and they both going to this sorted. he said 9/10 the issue am having is normally down to the URB...
 
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Touch wood i think VM are sorting my problem, according to 1 of the mods replies on the VM forum there is a load balancing issue on my line and is currently being looked over.

Speeds from over the night and today. :) ... not exactly 120Mb but much better than before, couple of dropout where the SH rebooted. (ignore upload speed)

g16TJbRL
 
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Twitch.tv has been nigh on unwatchable this past month. Does anyone have some insight on what's going on and if it's a Virgin problem or just Twitch being terrible.
 
yashiro said:
Twitch.tv has been nigh on unwatchable this past month. Does anyone have some insight on what's going on and if it's a Virgin problem or just Twitch being terrible.
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Working OK for me.

I've noticed that VM have changed the STM for me in the week. Now it's 50% (~6Mb) in the evening instead of the the 68% (~4Mb) it was before. Though it's still 68% on the weekends.
 
Twitch have had shocking capacity issues in EU for months, there are huge comment threads about it on Reddit. They opened two new datacentres but its still not much better.
 
Really going to have to seriously consider ditching Virgin. It's the same every weekend. Just run a speed test and it's down to 1-2 Mbs download and 0.8 upload. Bloody joke, it's pretty much unusable. It's fine in the week.
 
kidloco said:
Really going to have to seriously consider ditching Virgin. It's the same every weekend. Just run a speed test and it's down to 1-2 Mbs download and 0.8 upload. Bloody joke, it's pretty much unusable. It's fine in the week.
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mines all week from about 3.30pm to 12.30am, and weekends all day. it's getting worse tbh.
 
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