Virgin Media Discussion Thread

[kidloco]

Just a shame no one does alternatives without line rental. I have no need for a land line. I have a works mobile and works VoIP phone. Was looking at switching to BT superfast or getting it through SKY but both require a land line and the line rental that goes with it.

Even with that said. I can't continue with 1-2 Mbs for much longer, so I might just have to put my hand in my pocket and cough up fora decent connection.

 

[mrk]

A week+ since the last request for an update here so here it is:


Happy that everything is back to how it should be and may it stay that way! The spikes are moments of heavy up/down activity which I know about.

No Youtube/streaming issues either

 

[deuse]

Problem is I don't really know any of my neighbours and I don't know if any of them would monitor their connection.

I would make a post in the VM 120Mb forum stating the first part of your post code something like.

What's the connection like in (insert name) these days.


I'm getting very slow downloads (20K) from http://pan.baidu.com account again

Can't wait for BT Cable to be installed in my area.

 

[gareth170]

tbh I don't believe the thinkbroadbarnd Broadband Quality Monitor because mine looks good but the speed is awful about 3.30pm to 12.30am weekdays and weekends all day.



The spikes are when I've been downloading or speed testing.

 

[Rensin]

A week+ since the last request for an update here so here it is:
Happy that everything is back to how it should be and may it stay that way! The spikes are moments of heavy up/down activity which I know about.

No Youtube/streaming issues either

appreciate the update mrk.
I think VM have finally sorted my connection as being a solid 100Mb + for the past couple of nights and dropping a little in the daytime ... still think the replacement SH is faulty as i keep randomly loosing connection which i never did before the replacement SH.

02/01/14


05/01/14

 

[ChrisD.]

Thinkbroadband measures ping, not bandwidth.

 

[KIA]

tbh I don't believe the thinkbroadbarnd Broadband Quality Monitor because mine looks good but the speed is awful about 3.30pm to 12.30am weekdays and weekends all day.

Awful is < 2Mb/s. This is when people tend to see packet loss and high latency on the BQM.

 

[Flopsy]

still think the replacement SH is faulty as i keep randomly loosing connection which i never did before the replacement SH.

I had the original SH which did the same and asked for a SH2 as I had upgraded my package which Virgin refused. Bought an Asus RT66NU which so far hasnt missed a beat. Apparently the SH2 is supposed to be OK but it would have been £50 to upgrade mine and I refuse to pay to upgrade Virgins equipment

 

[R3X]

looks like many issues with virgin lines, I am still on my pittyfull 10meg line lol

Hear issues with sky fiber also, seems one has to just take it on board and deal with whatever issues one may get!

If I do go for virgin do you guys reckon I should contact the support and ask if anyone else has virgin broadband in my street and if too many should I not take it up ?

 

[chrisgt]

Just moved and purchased 120MB from VM. Engineer installed a SuperHub 2. Bit of tweaking with the 5G settings and I was quite impressed with what I am managing via wireless. Didn't think it would be anywhere close to this, and had planned to run Ethernet cables throughout the flat. May reconsider now:

 

[Flopsy]

looks like many issues with virgin lines, I am still on my pittyfull 10meg line lol

And many without. I upgraded my package a few weeks ago and have regularly got over what I should, although not by much

I sometimes get 61-62 on a 60MB

 

[Cooper]

Virgin still a UBR postcode lottery I see...

 

[gareth170]

Awful is < 2Mb/s. This is when people tend to see packet loss and high latency on the BQM.

I understand that anything lower than about 2-3Mb you'll notice packet loss and high latency more on the BQM

but for a 120Mb connection performing between 1 - 45Mb is awful in my book. engineers has said anything below 95Mb is not acceptable on a 120Mb connection even at peak times

 

[KIA]

I understand that anything lower than about 2-3Mb you'll notice packet loss and high latency more on the BQM

but for a 120Mb connection performing between 1 - 45Mb is awful in my book. engineers has said anything below 95Mb is not acceptable on a 120Mb connection even at peak times

Most of your speed tests have been > 30Mb/s. Cable is a shared service. You'll have to pay a lot of money if you want 1:1 guaranteed bandwidth 24/7.

 

[gareth170]

Most of your speed tests have been > 30Mb/s. Cable is a shared service. You'll have to pay a lot of money if you want 1:1 guaranteed bandwidth 24/7.

so you'd be happy with your 120Mb connection running at lets say between 15 - 45Mb from about 3.30pm to 12.30am weekdays and weekends all day?

somedays it's below 10Mb

VM are the one's that knows/sets whats acceptable and not for their network, and they are the one's that have said many times now below 95Mb is not acceptable, on a 120Mb connection

I know I can't have 120Mb 24/7 I've never said that, a drop of 30Mb or even 40Mb is acceptable in my book

 

[Rensin]

Thinkbroadband measures ping, not bandwidth.

I was using the graph to show my connection from a few days ago and today's not to show the speed of my connection.

I had the original SH which did the same and asked for a SH2 as I had upgraded my package which Virgin refused. Bought an Asus RT66NU which so far hasnt missed a beat. Apparently the SH2 is supposed to be OK but it would have been £50 to upgrade mine and I refuse to pay to upgrade Virgins equipment

SH is in modem mode with the RT66NU also, I will wait for VM fault code to close to make sure that is not causing the short connection loss.

 

[ChrisD.]

I was using the graph to show my connection from a few days ago and today's not to show the speed of my connection.

I was replying to Gareth.

 

[gareth170]

I know Thinkbroadband measures ping, but I think it shouldn't be called Broadband Quality Monitor tbh. has you could have a good graph which makes the line look like it's a good quality one but then get poor performance. if you get what I mean

it should be called Broadband Ping Quality Monitor

 

[KIA]

VM are the one's that knows/sets whats acceptable and not for their network, and they are the one's that have said many times now below 95Mb is not acceptable, on a 120Mb connection

I know I can't have 120Mb 24/7 I've never said that, a drop of 30Mb or even 40Mb is acceptable in my book

They've promised too much and your expectations have been set too high.

 

[gareth170]

They've promised too much and your expectations have been set too high.

so anybody on 120Mb who's getting between 1 - 45Mb due to high utilisation area or another issue should just expect/accept it and do nothing?

if people just accept that it'll won't change anything / improve / fixed, it'll just get worse.

for 19 years I had full speed 24/7 up until April 2013.

so why should I accept the speed dropping now, because of a issue somewhere.

your saying like if u go for 120Mb or whatever, expect it run between 60-90% under speed and that's acceptable because Cable is a shared service.

maybe for you it's acceptable and should expect it which is fine. but not me