Virgin Media Discussion Thread

does VM staff / managers / engineers / network team really know about their network? I've just had the top engineer round, he couldn't find any issues within my house so said it must be traffic managed hence the speed dropping to 18-45Mb and he said he doesn't really doesn't understand about traffic management so he called his manager and he said when your traffic managed the speed drops to 10% meaning 120 - 90% = 12Mb (10% of the connection), so when he came of the phone and told us that, we told him no that's not true, and he agreed that it doesn't sound right. I then showed him the traffic management policy saying: 1 Hour threshold 5000MB, 1 Hour reduced speed 108.0 Mbps (-10%) and 2 Hour threshold 6250MB, 2 Hour reduced speed 100.8 Mbps (-16%).. then we told him forget the traffic management because my speed still drops even when am not traffic managed. so got someone looking the green box today and his coming back at 6pm tonight.
 
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Hello peeps, installed my SH2 last night. Set up in router mode. Sorted my wireless settings, but wondering about anything else I should have enabled/disabled?

For example should Firewall, Port Scan, IP Flood and the pass-through options be enabled/disabled while I'm in router mode?

Speed tests seem normal, ping is higher than SH1, getting around 30ms+.

Also, even though I'm connected via ethernet from this computer, there seems to be an ever so slight delay when I head to a website, not much but noticeable from SH1.

Thanks for any suggestions!

:)
 
I usually disable IP Flood Detection, dunno if its still needed anymore but does no harm. Firewall can probably be set to Low (think there are Low, Medium and High settings?). Most others I just leave on.
 
Nymins said:
I usually disable IP Flood Detection, dunno if its still needed anymore but does no harm. Firewall can probably be set to Low (think there are Low, Medium and High settings?). Most others I just leave on.
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Yeah I turned off flood protection, it breaks something otherwise (Steam or something, can't remember just now) and also have the firewall on low.
 
gareth170 said:
does VM staff / managers / engineers / network team really know about their network? I've just had the top engineer round, he couldn't find any issues within my house so said it must be traffic managed hence the speed dropping to 18-45Mb and he said he doesn't really doesn't understand about traffic management so he called his manager and he said when your traffic managed the speed drops to 10% meaning 120 - 90% = 12Mb (10% of the connection), so when he came of the phone and told us that, we told him no that's not true, and he agreed that it doesn't sound right. I then showed him the traffic management policy saying: 1 Hour threshold 5000MB, 1 Hour reduced speed 108.0 Mbps (-10%) and 2 Hour threshold 6250MB, 2 Hour reduced speed 100.8 Mbps (-16%).. then we told him forget the traffic management because my speed still drops even when am not traffic managed. so got someone looking the green box today and his coming back at 6pm tonight.
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the engineer came back last night and his still saying it's the traffic management, he said his check and I have been the traffic managed 80% and even 100%. so then I said what about when I wasn't traffic managed my speed still dropped and he said they still traffic managed us even if we don't download anything between 4pm - 11pm, it continues from the pervious days.

I don't believe that at all. I told him that....

someone is coming to check the check the green box this morning.

btw I don't know what else I can do, they just continue to make up lies and keep blaming everything on the traffic management.
 
just got a reply from vm forum stuff,

Hi gareth170,

I'm so sorry, as you know, this is nonsense.

You haven't even been traffic managed once this week, so I don't know where this information is coming from.

Let me know on Monday whether the situation has improved after they check the box, and I'll get this investigated properly.

Regards,
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what gets me is even the top managers says the same thing has him. it seems nobody at VM knows about their network.

also nobody has even looked at the green box yesterday morning. so it seems the engineer was lying about everything on friday.
 
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Well my Plusnet ADSL is now installed and the checker says I can get FTTC so order is in-place (Am getting 13mb download so if I can't get FTTC i'll still survive).

Called VM to cancel, just hope they do cancel it as have heard some horror stories (have name of person I spoke to so should be ok).

Have to say, been using the ADSL connection all weekend, gaming is just as good and general surfing is just as good so it is only large downloads that are an issue (and the pathetic upload speed of ADSL).
 
My internet got disconnected couple nights in the row this week but thought nothing of it. I'm on 120mb but noticing I'm only getting about 80mb at the moment but full upload speed. Don't mind too much but at £42 a month I don't really want this to be a long term thing so hoping it just fixes itself over this week. Is there a newsgroup type method of getting in touch with virgin media staff these days or is it just using their official forums?
 
medley said:
My internet got disconnected couple nights in the row this week but thought nothing of it. I'm on 120mb but noticing I'm only getting about 80mb at the moment but full upload speed. Don't mind too much but at £42 a month I don't really want this to be a long term thing so hoping it just fixes itself over this week. Is there a newsgroup type method of getting in touch with virgin media staff these days or is it just using their official forums?
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Just the official community support forums. They killed off their newsgroup support years ago.
 
Finally getting somewere now iv changed from superhub to a D-Link N300 with dd-wrt on. Stable connection higher wifi range no connection timeouts etc.

Happy days
 
Virgin's busiest day

Sunday the 5th of January was the last day of the holidays for many, but for Virgin Media, it has been their busiest ever day in terms of network traffic. The company saw a peak of 1.67Tbps of data flowing through their network. The peak came in the hours of 8pm and 9pm on the 5th January, with over 11.55 Petabytes of data delivered to customers in the whole 24hour period...
 
I had another technician visit us on Wednesday (15th), he didn't stay long and at first he still said it's the traffic management and he was getting nasty at us then I told him no stop saying about the traffic management has it's nothing to do with it and I showed him what the VM forum team said, so he called the tech team and they confirmed that I wasn't being traffic managed, then he said yes sorry I was right it's nothing to do with the traffic management, so then he said he can't do anything because everything in the house is fine..

so he got his manager to call us on Thursday (16th), which he did and he came round on Friday (17th) with a area manager.

now they saying, the issue is due to high utilisation and it has not been fixed. I told them the fault number I had for the high utilisation has been close/fixed. and they said no it's not fixed and they can't understand why that fault number is close.

he said other people are having the same issue.

he also said they could cap the high usage customers or something like that. (it doesn't sound right) )but I told him that's not really fixing the issue and he said no it's not.
 
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oh :(

we've been very lucky -we must be in a relatively low usage area as never had a single issue (13 years)

I've been told I'm a high usage user though ! - I think we are often over 300gb a month - but what do you expect from a user that selects the highest tier of broadband- all legit use - but its amazing how steam game downloads (can't remember the last time I bought a boxed version of a games), podcast downloads, daily Netflix, Iplayer and youtube viewing (I watch more youtube than main TV these days), 2 kids with IPADs etc - all add up
 
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