Distance selling - what are my rights? Want to return a washing machine

darael said:
I think most goods are pretty much the same size these days, apart from obvious variations in height and small variations in depth for washers.

Anyway, it's nothing a tape measure could have told you.

If you ran it, did you run it with anything in it at all - detergent, clothes? If not, then you might get away with it.
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The measurements given by currys are not totally accurate, they dont give any account for the fact that you must have a cold fill pipe sticking out the back which adds ~2cm. We are about 1cm from it being ok!
 
Just to inform the OP washing machines are "used" before you buy them and many still have water in the drum seal from when they are tested. They more than likely wont be able to tell its been used by you as opposed to just plumbed in. Clean out the soap tray though.
 
Nursie said:
Bought using a time machine.
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TIME stopped making PCs and went belly up back in 2005! his pc must be ancient

EdwardTeach said:
No - I ran it before pushing it into place, to check none of the pipes leaked.
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All washing machines are used anyway?
they do a test run at the factory ? every washing machine I ever bought had a small amount of water inside the drum and they always came in factory packaging
 
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Participant said:
You can seriously USE something and then return it? Outrageous.

EBay and be more careful next time.
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Yes. Unless it's been customised to order, is a consumable item, or has hygiene implications you can send it back. They have to accept, even if opened, used, or is without packaging. The seller even has to foot the delivery cost, unless otherwise stated in the T&Cs
 
If I remember correctly the DSR is less than specific as to whether "used" goods can be returned. What it does say, however, is that you are able to cancel the contract which should have the effect of placing both parties into the position that they would have been in had the contract never been made. By implication, that means that the seller must receive the returned goods in as new condition.
 
Haggisman said:
Why would this happen? Bearing in mind that the retailer is not legally allowed to resell the item as new.
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So I buy something, use it, then return it for no good reason and the retailer suffers as they have to sell it as B-grade stock. This is equally unfair. The stupid customer should have to pay a re-stocking fee.
 
Participant said:
So I buy something, use it, then return it for no good reason and the retailer suffers as they have to sell it as B-grade stock. This is equally unfair. The stupid customer should have to pay a re-stocking fee.
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The additional cost is reflected in the price of the item new.
 
ITT, a person who has found the same model/better washing machine but cheaper and wants out.

I could be wrong but you should be able to tell if a washing machine wont fit if you have managed to get it close enough to hook up hoses and use it.
 
Participant said:
Oh well that's all right then, let's all pay more for our new stuff to subsidise the people that can't be bothered to check before they use something.
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Would you rather have the protection offered by the DSR at the cost of a few pence extra per item you buy, or having to take the risk every time you buy something (based on a couple of bullet points and some grainy low-res pictures) that it might not be quite right, but you're stuck with it?

If you don't like having to pay those few extra pence, there's nothing stopping you buying things on the high-street, where the DSR doesn't apply.
 
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