False shoplifting accusation

Since the OP was using the scan as you shop system, it's likely that the initial accuser (who reported it to the security staff) didn't see the use of the scanning handset before the item was placed in the bag as well as the security person not seeing that on the CCTV footage (it probably only shows the so called concealment which is more likely just the item being packed in a suitable place in the bag), but any CCTV evidence they have of entry into the designated area that scan as you shop users use to check out, the service check and the contents matching what was on the receipt would counteract that.

I'd have to guess that the junior manager was on some power trip where he (or she) considers that anyone who is accused of shoplifting should be banned from the shop regardless of if they're innocent and that moron should be handed their P45 rather quickly (you should escalate this beyond the store manager as others have suggested).
 
Ok, so the meeting was at 1pm?

Its now what gone 4pm, with no update?

Do you think the OP got his free phone call? LOL

Im jesting of course OP hope all is sorted, I think I would be also looking for an apology after what i can see as a public humiliation.
 
Manager AND security staff showed him the real meaning of "concealing meat"

And then they raped him.

As has been said before he can't be raped until he has left the store because the shop owners have a duty of care for anyone they invite in, rape would clearly be a breach of this duty and under some circumstances is viewed very seriously.
 
As has been said before he can't be raped until he has left the store because the shop owners have a duty of care for anyone they invite in, rape would clearly be a breach of this duty and under some circumstances is viewed very seriously.

This is beautiful.
 
The manager's office:

couch.jpg

I've not seen that couch before, but the fact that so many have makes me wonder what I am missing...
 
I've not seen that couch before, but the fact that so many have makes me wonder what I am missing...

Don't worry... it's just a really... errrrmmm.... popular, yes that's it, popular ... couch, on the internet.

Nothing special at all about it. :o
 
Sorry guys internet messing about.

Well just come out of a meeting with the store manager. Was all quite embarrassing as when I entered the store the security guard in question stood staring (the 1000 yard stare) until I was taken upstairs. To make matters worse I was ushered into a training room to wait whilst the Junior manager in question was interviewing another staff member.

Eventually I went into the managers office who although was sympathetic, insists that they were working on a tip off from another customer. He also insists they have CCTV footage of my partner and I concealing items. I asked to see the footage as I have no idea what this concealing items is all about. It was scan and pack so of course I am concealing items I am scanning them and putting them in bags for gods sake. I was refused the footage under data protection which I suppose is understandable.

There is going to be no disciplinary, change of standards or training given. I left still feeling as bad as when I went in. I did receive a gift voucher although I doubt I will use it on principle, this was not about money and never was. I just wanted an apology and them to admit that I am not a thief or did anything to deserve that but that just isn't going to happen.

In addition they said they had manually requested the random check at the till and when that failed to flag anything up they were still convinced I was shoplifting.

Basically I have to accept for £50 they think I am guilty although I was proved innocent.

Not happy really but will draw a line under it now and shop elsewhere.
 
Send the voucher with a covering letter to the CEO, call it an insult and suggest in the politest possible terms where he stick said voucher.

Data protection means **** all surely, they have a video of you concealing stuff, they are using it to suggest you are a theif, if they should be able to show it as evidence if it does in fact exist, unless the person that grassed you up is on, and identified as the grass on the footage then there might be some sort of whistle blower clause involved.
 
Sorry guys internet messing about.

Well just come out of a meeting with the store manager. Was all quite embarrassing as when I entered the store the security guard in question stood staring (the 1000 yard stare) until I was taken upstairs. To make matters worse I was ushered into a training room to wait whilst the Junior manager in question was interviewing another staff member.

Eventually I went into the managers office who although was sympathetic, insists that they were working on a tip off from another customer. He also insists they have CCTV footage of my partner and I concealing items. I asked to see the footage as I have no idea what this concealing items is all about. It was scan and pack so of course I am concealing items I am scanning them and putting them in bags for gods sake. I was refused the footage under data protection which I suppose is understandable.

There is going to be no disciplinary, change of standards or training given. I left still feeling as bad as when I went in. I did receive a gift voucher although I doubt I will use it on principle, this was not about money and never was. I just wanted an apology and them to admit that I am not a thief or did anything to deserve that but that just isn't going to happen.

In addition they said they had manually requested the random check at the till and when that failed to flag anything up they were still convinced I was shoplifting.

Basically I have to accept for £50 they think I am guilty although I was proved innocent.

Not happy really but will draw a line under it now and shop elsewhere.
You have a right to request CCTV footage of yourself, and they have no right to withhold it - it's your data they're holding, after all;

https://www.gov.uk/request-cctv-footage-of-yourself
 
Logic isn't their strong point is it, they're accusing you of concealing items, the receipts checks out, but they still insist you did.

What
The
Hell?
 
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