GoogleAccount Hacked - £350.00 Stolen
- Thread starter dazzerd
- Start date
Woohoo Cheers
same happened to mine i gave up and turned it off.
that was about a month ago.
got freaked out by my search history too....
The above worked
It is a NatWest master card. Seems google are washing their hands of it: they recommend "reaching out to the bank". Will call them in the morning and see what happens.
https://www.bba.org.uk/wp-content/uploads/2011/03/Lending_Code_March_2011_Revised_Dec_2013.pdf
Section 6 Part 138-139
138. If a credit card transaction has not been authorised by the customer then any interest that may have been charged on
this transaction will be refunded unless the customer has acted fraudulently or with gross negligence.
139. Unless the subscriber can show that the customer acted fraudulently or with gross negligence, their liability for their
credit card being misused will be limited as follows:
If someone else uses the card, before the customer informs the subscriber that it has been lost or stolen or that
someone else knows the PIN, the most the customer will have to pay is £50;
If someone else uses the card details without the customer’s permission, and the card has not been lost or
stolen, the customer will not have to pay anything;
If someone else uses the card details without the customer’s permission for a transaction where the cardholder
does not need to be present (e.g buying something over the internet), the customer will not have to pay
anything; and
If the card is used before the customer has received it, the customer will not have to pay anything.
Section 6 Part 138-139
138. If a credit card transaction has not been authorised by the customer then any interest that may have been charged on
this transaction will be refunded unless the customer has acted fraudulently or with gross negligence.
139. Unless the subscriber can show that the customer acted fraudulently or with gross negligence, their liability for their
credit card being misused will be limited as follows:
If someone else uses the card, before the customer informs the subscriber that it has been lost or stolen or that
someone else knows the PIN, the most the customer will have to pay is £50;
If someone else uses the card details without the customer’s permission, and the card has not been lost or
stolen, the customer will not have to pay anything;
If someone else uses the card details without the customer’s permission for a transaction where the cardholder
does not need to be present (e.g buying something over the internet), the customer will not have to pay
anything; and
If the card is used before the customer has received it, the customer will not have to pay anything.
Seems to be all sorted now. I contacted google again and pointed out that that I was actually covered under their own fraud policy and suggested to them that if they don't think I am covered then it suggests that they beleive the payments were not fraudelant; in other words I was lying.
I also pointed out that I had never downloaded the core game and wanted to know why they would beleive I would download currency for a game I don't own. I then asked for the IP address of the device the payment was made through before finally notifying them that my bank have moved the case to their fraud department.
I never received a reply to my questions but they refunded all of the payments over night - so success!
I also pointed out that I had never downloaded the core game and wanted to know why they would beleive I would download currency for a game I don't own. I then asked for the IP address of the device the payment was made through before finally notifying them that my bank have moved the case to their fraud department.
I never received a reply to my questions but they refunded all of the payments over night - so success!
Associate
- Joined
- 25 Jun 2005
- Posts
- 1,092
Well I've just set the two step now so all is good, you got your cash back and lots of people here are now more secure. Wins all round.
Soldato
- Joined
- 7 Feb 2004
- Posts
- 3,072
Just set up 2 stage authentication, thanks for the heads up.
Soldato
- Joined
- 11 Sep 2009
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- 14,064
- Location
- France, Alsace
Good advice.
Soldato
- Joined
- 28 Nov 2004
- Posts
- 16,024
- Location
- 9th Inner Circle
I'm hacking your account as I type this
Try not to get over excited at all my really interesting emails. Two-step authentication is great but I'm sticking to complex password + require password for purchases + don't store payment details.
Soldato
- Joined
- 20 Jun 2011
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- 3,675
- Location
- Livingston
You don't have kids do you? I play clash of clans, one of the guys in the clan said last week his kid got hold of his phone and bought £100 odd quid worth of gems..
Last edited:
Soldato
- Joined
- 5 Dec 2010
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- 3,333
- Location
- deep space nine
set up two step on the back of this thread. I have a 3 y old but best to be prepared
I have kids yes but he is 17 months year old and only knows how to drool on my phone atm
