Currys supplied wrong camera

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mattyg

mattyg

mattyg

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Hiya folks

Just had a call from a family member. His Girlfriend reserved a Canon 1000d online. He went to collect from the store but they gave him a 100d. he didn't notice. (he may have noticed if they gave him a TV but still a slim chance)

Fast forward two weeks and she got a letter from Currys saying they gave her the wrong camera and that the warranty is void and to return the camera. She's been home and checked and Yes they have given her a 100d.

Can she ignore the letter?
Should she go back in with the camera and accessories but minus the box?

or should she just pay the difference?

Morally we all know what she should do. But its about time she had some good fortune. She's had a pretty rough last 12 months
 
well yes the warranty will be voided and if anything goes wrong they won't touch it. other than that, they can't forcefully appear and take it back.
 
She could just say she gave it away as a gift I suppose, not sure what their position would be.

Chances are they want it back and that's that.
 
When was it paid for? If it was at the store, it's their fault.

Don't even see how they could void the warranty either if you paid at the store.

As far as you are concerned you paid £x for a Canon 100d.
 
Morally bankrupt so and so that I am I'd tell them to do one


Their mixup not yours tell them it was given as a gift so go do one
 
dbmzk1 said:
She could just say she gave it away as a gift I suppose, not sure what their position would be.

Chances are they want it back and that's that.
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Good point ! You could say (if you wanted to reply they is as I would just ignore the letter) that you have given it as a gift to your friend that has moved to Russia
 
Bought it as a gift for a family member visiting from a country far away. So never opened it, didn't notice wrong spec etc same mistake the shops order picker has made.
Thanks them for advising about the warranty but don't need it as it won't be returned to the shop if fault occurs, as it's in said far away country.

Or, as I would do, take it back and save some one there job.
 
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Slightly better model I see :)

Their mistake, and although morally it should probably go back, if I'm honest I'd ignore the letter. Surely you could just deal directly with Canon for any warranty issues?
 
Participant said:
Which is the better camera? Once this is established, either keep and deny knowledge or agree a swap at family member's convenience.
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She got a proper DSLR worth 2-3 times the Bridge she has, so very good deal.

I'd make it difficult for them to get it back e.g. tell them to collect, and it has been used, etc i.e. trying to get Currys to give it to her.

Warranty-wise, you could still go straight through Canon, though it would be more annoying. SOunds tedious that Currys would tell Canon to void the warranty.
 
Offer them £20 for the difference so that they will honour the warranty, mention you've slung the box and instructions and think you may have scratched the lens

Keep it tell them to do one

Give it back

Your choice
 
I don't have a clue about Canon model numbers these days so don't know how much better one is than the other, but wouldn't the warranty be with the manufacturer not the retailer anyways?
And I wonder what'd they'd do with it anyways? They can't re-sell it as new now it's been used. And re-selling it as used would net them quite a loss over the new price, and possibly even the same as the difference between the two models when new.

My reaction would all depend on how they're going about it. If they're wording it nasty then I'd say **** them. But if they were "Oops our mistake" "We'll arrange for courier collection at a time to suit you" "have a free memory card for your trouble" then yeah I'd play ball.
 
absolutely keep + elaborate story

you have the choice of a refund or take the chance with [lack of] warranty basically
 
Obviously it was bought as a gift and retrieving it would be both difficult and very personally embarrassing, as would telling the recipient that the warranty is void. This puts you in an extremely difficult position due to the companys incompetence.

In fact it may be worth suggesting to the company that they contact the person who currently has posession of the camera to arrange for it to be replaced.

It is an interesting situation that the person receiving the gift has no contract with the company.
 
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