Sky Broadband Pro

Tomc@T

Tomc@T

Tomc@T

Associate
Joined
3 Dec 2006
Posts
428
Location
Somewhere I shouldn't be!
I was with BE, got migrated yesterday.

Lost upstream speed and I am on an interleaved line.

I contacted their "live chat" to be told that Sky do not support Fastpath, which is what I had with BE for the past several years without any issue.

I find it odd as when my line came back up after the changeover to Sky it was fastpath until this morning.

If anyone is on Sky, could you check whether you are on Fastpath or Interleaved.
 
You are correct in that they no longer support Fastpath. While some exchanges that are LLU but not on their network have the option if you are part of Sky's SVBN then even Sky staff cannot switch your line to Fastpath. It may be an option later this year when broadband Pro becomes available to everyone.
 
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i read somewhere they will let you change the interleaving depth if you are a gamer and talk to the second tier support? default is 16. their options are 2,4,8,16. the difference i saw on dsl was 16 gave a 16ms increase in ping. try for 2 or 4. sucks you lost annex m... can you get infinity2?
 
zipp0r said:
i read somewhere they will let you change the interleaving depth if you are a gamer and talk to the second tier support? default is 16. their options are 2,4,8,16. the difference i saw on dsl was 16 gave a 16ms increase in ping. try for 2 or 4. sucks you lost annex m... can you get infinity2?
Click to expand...

Max delay settings available are 8, 16 or 32 only.
 
Tomc@T said:
I was with BE, got migrated yesterday.

Lost upstream speed and I am on an interleaved line.

I contacted their "live chat" to be told that Sky do not support Fastpath, which is what I had with BE for the past several years without any issue.

I find it odd as when my line came back up after the changeover to Sky it was fastpath until this morning.

If anyone is on Sky, could you check whether you are on Fastpath or Interleaved.
Click to expand...

Give it time, Some of the agent is work with have just started supporting this and I can confirm SNS have set new profiles in place for Pro customer that will enable Fast and also more upload.
 
Tomc@T said:
I was lied to then when I asked about this during the migration period.
Click to expand...

By the end of this month if you login to MySky you will have a option to change your line profiles yourself.
At this point only a small number of customer have had this enabled on there accounts but the rest will soon follow.
 
steven_belfast said:
No longer the case.
With the new profiles (DLM only) can set the delays to 1Ms with 0INP

My line has been on this profile now for 3 weeks and no issue.
Other lines drop a lot.

But at this point its still down to DLM system to pick these profile.
Click to expand...

Pardon me then. The only MANUALLY SELECTABLE max delay settings are as above.
 
MissChief said:
Thanks. Considering their customer base you surely can't expect them to hire 'techy' people exclusively?
Click to expand...

Course not, just a couple might be nice. :D

Really though, it is frustrating when I have to fight language barriers and the straight non-technical knowledge of paramvir for two hours before I find out the problem is £5 (!) in unpaid bills and NOT a tech problem as the router tells me.:rolleyes:
 
MissChief said:
Thanks. Considering their customer base you surely can't expect them to hire 'techy' people exclusively?
Click to expand...

of course not but id expect them to know that their line management system has fixed upload profiles. non of their staff have a clue that in adsl up and down sync are not related and just keep reiterating "sky dont limit anything" when its bull and they do.

they have been handed a script, much like an faq that all the are allowed to do is read it. practically none of them see to have any interest in the subject either. i mean you would think that in the days of high unemployment sky might activly try and hire atleast some techy people but no. they want script reading monkeys that just try to upsell you TV services.

then when you ask about it on their forums they half admit they do limit upsync profiles, tell you to just live with it and when you ask again why do sky do this and why dont they tell customers they do this they ban you.

so yeah i pretty much hate sky.
 
Actually working for them they do have a knowledge base but are allowed to use their own language and tailor the questioning to the callers level. Like any workplace there are some that take an interest, some with a higher level of knowledge than is actually necessary and those that come in, do the minimum and go home.
 
MissChief said:
Actually working for them they do have a knowledge base but are allowed to use their own language and tailor the questioning to the callers level. Like any workplace there are some that take an interest, some with a higher level of knowledge than is actually necessary and those that come in, do the minimum and go home.
Click to expand...

well i have never interacted with one of them.

tech_support.png


oh if only it were real.
 
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