Are you kidding me?

Admiral Huddy · 14 Apr 2014 at 09:55

Seems you have been unlucky but I'm sure the the shop will sort you out one way or another. These things happen.

I'll bring this to someone's attention

llamadal · 14 Apr 2014 at 10:09

tbh they should be on the phone to you, sending out an immediate replacement while they organise collection of that screwed one.

Mistakes do happen but I can see this is beyond a joke now

Steveocee · 14 Apr 2014 at 10:12

If it arrived in an as new box and it's just faulty on delivery. Thats really unfortunate. Hopefully OC's will get this resolved quickly for you. Sucks that you have to pay premium to call them as I'd be on the phone personally.

BaDBoY_uK · 14 Apr 2014 at 13:16

Steveocee said:
If it arrived in an as new box and it's just faulty on delivery. Thats really unfortunate. Hopefully OC's will get this resolved quickly for you. Sucks that you have to pay premium to call them as I'd be on the phone personally.

+1. This time around the fault is NOT with OCUK and I have been clear on this. It is just the 'icing on the cake' for what has been a terrible experience. I have now been without a working monitor for 6 days now. By the time they get me a new one, it'll be 9 days. After paying £340!

Bailey is being super-helpful but I just wish they could go outside process and send me a new one today!

I am at LAN on Thursday (ISERIES) and hoping they can bring it along with them. Otherwise I'll need to borrow my friend's 1080p 60Hz screen and that'll be epic fail

Steveocee · 14 Apr 2014 at 14:00

BaDBoY_uK said:
+1. This time around the fault is NOT with OCUK and I have been clear on this. It is just the 'icing on the cake' for what has been a terrible experience. I have now been without a working monitor for 6 days now. By the time they get me a new one, it'll be 9 days. After paying £340!

Bailey is being super-helpful but I just wish they could go outside process and send me a new one today!

I am at LAN on Thursday (ISERIES) and hoping they can bring it along with them. Otherwise I'll need to borrow my friend's 1080p 60Hz screen and that'll be epic fail

Probably goes without saying but get them to test the bloomin' thing before they bring it to you.

Bailey · 14 Apr 2014 at 14:07

Badboy I really cant believe this.

Unfortunately we cant help Hazro have supplied us with a faulty monitor however I know it is very frustrating.

However I will on this instance do an advanced replacement for you so you will get up and running before the iSeries so I hope this is ok?

Again my apologies for this situation

Bailey

Doogles · 14 Apr 2014 at 14:09

Makes me think twice before ordering anything, not the problems you've had but the premium rate calls.

Steveocee · 14 Apr 2014 at 14:12

Doogles said:
Makes me think twice before ordering anything, not the problems you've had but the premium rate calls.

That shouldn't be a concern. Emails are read just as quickly I'd imagine and are probably a "fairer" system, plus any promises of replacement etc are made in writing rather than "he said you would...."

(I realise that contradicts my post earlier about being on the phone but if it was a once every now and again order then emails are fine but in the OP's instance a phone call would have been better suited IMO)

davido_labido · 14 Apr 2014 at 14:15

Bailey, would it not be possible to pop one of the monitors with the lads who are going to i-series and then drop this one off with them? Saves postage either way?

mattyg · 14 Apr 2014 at 14:18

wndsr said:
Back to the Bolton based store for me too mate.

I had a really bad experience with that place. Never again. The packer remembers putting my new GFX card in the box but we didn't receive it.

Long story and many days later after proving the exact weight of the received parcel was exactly down on weight by the exact amount of the missing card I was given a refund. Many steps and hoops in between.

What annoyed me the most was the packer definitely remembering putting the card in the box even though he didn't.

I've never used scam again

Bailey · 14 Apr 2014 at 14:18

Sending to the iSeries is fine by me but as he has said in the private CS forum he wants it sending to his home address.

So I have done an advanced replacement so he is up and running quicker in time for the iSeries.

Bailey

Allnamestaken · 14 Apr 2014 at 14:20

Haha wow that screen is absolutely ****ed.

Bailey to the rescue as always

BaDBoY_uK · 14 Apr 2014 at 15:41

OCUK do it again. My rage and anger... and sadness... has been sorted by the superstar that is Bailey! I hope OCUK treat you well, Bailey, they'd miss you!

Bailey has sorted me a new Hazro to be swapped when this is picked up. I hope you don't mind me mentioning this! It is off-process but a massive goodwill gesture.

Obviously I won't be truly happy until she is in front of me, but nearly there.

Thanks Bailey.

/me is excited again! Here comes BF4/TESO at 2560x

Bailey · 14 Apr 2014 at 16:08

BaDBoY_uK said:
OCUK do it again. My rage and anger... and sadness... has been sorted by the superstar that is Bailey! I hope OCUK treat you well, Bailey, they'd miss you!

Bailey has sorted me a new Hazro to be swapped when this is picked up. I hope you don't mind me mentioning this! It is off-process but a massive goodwill gesture.

Obviously I won't be truly happy until she is in front of me, but nearly there.

Thanks Bailey.

/me is excited again! Here comes BF4/TESO at 2560x

There really is no need for the thanks Badboy, I am only doing my job.

I am always here to help you guys know that

I hope it is all ok now

Bailey

BaDBoY_uK · 14 Apr 2014 at 16:10

Bailey said:
There really is no need for the thanks Badboy, I am only doing my job.

I am always here to help you guys know that

I hope it is all ok now

Bailey

I need some luck tbh Bailey. Only a 'lil bit

I'll let you know in the CS tomorrow when I have set her up. Can you also either email me or link in the CS thread the tracking for tomorrow?

Thanks again!!

Martini1991 · 14 Apr 2014 at 16:13

Bailey said:
There really is no need for the thanks Badboy, I am only doing my job.

I am always here to help you guys know that

I hope it is all ok now

Bailey

In your job however, you tend to go over and beyond what you're obliged to do.

Kudos.

BaDBoY_uK · 14 Apr 2014 at 16:35

Martini1991 said:
In your job however, you tend to go over and beyond what you're obliged to do.

Kudos.

+1

Bailey · 14 Apr 2014 at 16:36

I try

baldmonk · 14 Apr 2014 at 23:02

Doogles said:
Makes me think twice before ordering anything, not the problems you've had but the premium rate calls.

I've had a new build in the basket for while now hovering over the buy button,I've read a few things now that have made me question my decision to spend my cash (hard earned that I've saved for 6 months)i guess I'm just a little nervous doing it online again i bought my last system from a competitor based in bolton and had a right bloody nightmare.

Doogles · 15 Apr 2014 at 13:15

baldmonk said:
I've had a new build in the basket for while now hovering over the buy button,I've read a few things now that have made me question my decision to spend my cash (hard earned that I've saved for 6 months)i guess I'm just a little nervous doing it online again i bought my last system from a competitor based in bolton and had a right bloody nightmare.

My main stuff came from A--z-n last time, hadn't got a problem except that my delivery guy just dumped it on the floor outside my door, anyone could have nicked £800 worth of stuff!