This. You can't just put up with getting mis-sold and ignored.
In a grumpy mood.
- Thread starter dannyjo22
- Start date
This. You can't just put up with getting mis-sold and ignored.
Soldato
- Joined
- 22 Jan 2014
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- 3,871
Have a heart!
Change the feedback you grumpy old git!
Or have an attack of gullibleitis?
If he'd issued a refund himself, I'd have changed the feedback to neutral. The fact that eBay had to give you your money back says to me that it wasn't important to him until eBay took the money and you left negative feedback. Only then, when the tables have turned and he has lost out from the transaction, did he decide to take action. Up to that point, you were being ignored.
Neutral feedback for an item, presumably pictured, which didn't quite live up to expectations and for which the seller gave a refund?!
Strewth.
That is exactly what I have decided to do, grass is done cba to clean the cars now
I hadn't considered I have a full refund and have the figure. To be honest new hands and arms will cost me £3 or £4 anyway. I did give them time to resolve. 2 weeks approx from last communication. With hours of leaving the neg feedback I got the message I posted.
I'm not interested in them sending me another figure, I don't think they are offering one of the same just another figure.
I will sleep on it and probably change it to neutral, although "bereavements" suggesting more than one, grumpy cynic that I am thinks they are trying it on
And this is where alarm bells start ringing, they'll have had plenty of notification about the case being risen against them on PayPal so why wait until the time where they may look bad to others before responding.
The seller described the condition as excellent. It wasn't.
The seller offered a partial refund as an apology.
Had this been me, and had the seller paid up, this would have resulted in neutral feedback. Want positive? Advertise the item accurately next time.
But the seller didn't pay up.
And he ignored the dispute.
And eBay wound up issuing a full refund to the buyer.
To me, this is worth negative feedback. The seller didn't fulfil the promises made to the buyer after the initial issues were raised and a resolution was agreed. The buyer only received a refund because eBay intervened. During the dispute phase they will have received reminders that they needed to contact the buyer. Only upon a full refund being issued and negative feedback being left did the seller care enough to contact the buyer. At this point the sympathy card is played, because not having 100% feedback on eBay causes problems.
Feedback helps to ensure a better eBay for all that use it. People not giving accurate feedback is why there's so much pressure to be 100% positive. Instead of 100% being the domain of only the best eBay sellers, it is the domain of the majority. If we all gave feedback accurately, it would be easy to get a feel for how seriously sellers take their eBay commitments.
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What's your ebay ID? I'd like to block you as a buyer.
Item condition on used items is often a matter of opinion. Visually this item probably looked fine (there would have been a picture), and personally I've never really thought about loose arms being a problem.
You should give good feedback even if there was a problem so long as the seller seems cooperative with sorting it. Otherwise, what's the point in them sorting it?
Soldato
- Joined
- 22 Jan 2014
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There is no logic in this statement whatsoever.
Wouldn't he? From the evidence in this thread, I'm not so sure. A lot of people would happily prop up his 100% rating, earned or not.
Associate
- Joined
- 20 Mar 2014
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A picture only tells the buyer about visual defects. The description should reinforce the condition of the item. Too many sellers reach for positive verbs - 'Mint', 'Excellent', 'Fantastic', 'Pristine' - because they are over-eager to sell the item. Personally, I favour giving an accurate description. If anything, I'll under-sell - point out anything that could reasonably be deemed a fault. That way the buyer knows what he/she is getting, and is often pleasantly surprised by the condition of the item. Because of that, I have a (very much deserved) 100% feedback on eBay. Given I strive to play fair and offer the best service, why shouldn't it annoy me when others over-state their items and give bad service, while still holding 100% feedback?
I wouldn't consider myself unfair or unreasonable when it comes to dealing with sellers. I'm generally very co-operative and understanding (the exception being below) when it comes to problems and I rarely leave negative feedback (I've only had to do that twice). I just use neutral feedback where the seller is at fault (so not for postal issues) and the case has been resolved to the satisfaction of both parties. I consider that fair all-round. If more people did it, standards might improve and the ratings system might be more useful.
I bought a tablet a few weeks ago. It was advertised as having 64GB storage and a keyboard. It arrived, it was the 32GB model with a 32GB MicroSD card in the SD card slot and no keyboard. The seller was insistent that he had done nothing wrong. The tablet had 64GB of storage and he told me that if I tap in a text box on the screen, the keyboard comes up. That's about the worst case I've had to deal with - he refused to give *any* kind of refund. Funnily enough, eBay didn't agree that he had advertised the item fairly and accurately either. Strangely enough, he had 100% feedback on a high number of transactions (which beggars belief if he sees nothing wrong with advertising items in such a manner).
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Being a bit picky there I think - the keyboard was bad but the storage I don't really see anything wrong with - aslong as he wasn't specifically selling it as the 64GB model but rather that it had 64GB storage.
+1 to this.
Expectations were quite clearly not met so in my eyes it's a negative. If things were resolved at the first instance then it would have been a neutral.
Okay. How about I buy a 32GB tablet and a 32GB SD card and then you buy it off me for the price of the 64GB model. Deal? No? I'm not saying he lied, just that he was purposefully vague and economical with the truth to try and bump up the sale price of his item.