Lets just hope your friend doesn't have the same attitude problem as you do then.
Having a degree is the most common and normal way of landing employment. At the moment that is the highest qualification that your friend has, and is far more valuable than most certificates, especially those that haven't been awarded yet!
Secondly, you say your friend doesn't knwo what area of IT to work in because he doesn't about the IT industry since he hasn't worked in it. He needs to be very sure he is not jumping from the frying pan into the fire with such a blind move. sounds like he needs to do much more research on what the different fields involve and what is required to land a job there.
I don't think you understand how badly he needs to get out of retail. At worst, it's a fire into another fire with the prospects to then get out of the fire and on with his life. Right now, there is nothing else. At all. You need to understand, anything else is better.
Nothing to do with my attitude. I just don't want to discuss it and I've explained why. This forum is very good for putting people down, but when it comes to helping to lift people up, it often turns a blind eye. I'm tired of reading the same old posters patting themselves on the back at the expense of others who fell below par.
He knows his problems and his failings. What I am trying to do here is see if there are any doors which can be opened with all things considered. Going over his past mistakes is absolutely pointless. He wants to change and grow, not be told "oh well, you should have gone to a better university. Sucks to be you," which is by-and-large all this forum seems to do when it comes to these topics. It's taking the focus away from what is really needed.
Attitude? Well, it's not hard to see why. I'm tired of the elitism. You drown in it on here, it's disgusting.
I welcome your help, I really do. But not the snobbery. That can get left outside. If you can discuss options without pointing out the obvious "should have got a 2.1" nonsense, then I'm all ears. Otherwise it's the same old degrading soundbite and I have no time for it.
Further education isn't an option, because as a retail manager and supporting a family... he cannot afford to do it. He's doing the A+ because that seemed like the sensible thing to do. His options are very limited and he is very aware of that. The whole point of this thread is to try and help my friend catch a much needed break. It is killing me to see how unhappy at work he is.