Returning unopened TV to Tesco without receipt

Atlas23 · 30 Oct 2014 at 14:38

Hi guys, have any of you had experience with returning an unopened TV (or similar item) to Tesco for a refund (in cash or vouchers), without having the receipt?

Before you ask, no it's not stolen (in fact I don't actually have it yet). Basically, I am morally corrupt, and am thinking of getting the current Tesco Direct deal of an LG TV + Xbone for £484, and plan on returning the TV only (TV RRP is £299, only want the Xbone, this deal makes it cheap).

What do you think are the chances of me getting full RRP refund?

Akagi · 30 Oct 2014 at 14:40

I've returned low value items (up to about £20 I guess) without a receipt before, I'm not sure it would wash with something worth £300 though. I expect they will want to see the receipt.

AJK · 30 Oct 2014 at 14:40

Atlas23 said:
What do you think are the chances of me getting full RRP refund?

None whatsoever in my opinion.

If you order via Tesco Direct and try to return it in-store, they'll say "you must have a receipt/record/confirmation, we'll look it up in the system." If you try to claim you bought it in the store and have lost the receipt, they'll be well aware of the deal and will probably be prepared for the scam you're attempting... can't see you getting away with this...

TheBDog · 30 Oct 2014 at 14:41

Do it. Then report back so I can try.

wingman · 30 Oct 2014 at 14:44

Scumbag.

Let us know if it works

enigma27 · 30 Oct 2014 at 14:45

No you will need proof of purchase so they can lookup the sale in their systems..

Plus you wont get full value back on the TV as its a package... they will more than likely refund the whole package then sell you the Xbox at full price..

'Harry · 30 Oct 2014 at 14:46

Tesco is going down the pan, and you all want to fleece them for the sake of a few hundred quid?

Hmmm Tesco shares..brb

The Dread Pirate · 30 Oct 2014 at 14:49

I guess the policy will be like M&S if you return it without the receipt then they'll give you store credit/Vouchers to spend in store however you may find that they'll have the TV's serial & barcode flagged up as part of your deal so you may not be able to return it.

CHokKA · 30 Oct 2014 at 14:53

Atlas23 said:
Hi guys, have any of you had experience with returning an unopened TV (or similar item) to Tesco for a refund (in cash or vouchers), without having the receipt?

Before you ask, no it's not stolen (in fact I don't actually have it yet). Basically, I am morally corrupt, and am thinking of getting the current Tesco Direct deal of an LG TV + Xbone for £484, and plan on returning the TV only (TV RRP is £299, only want the Xbone, this deal makes it cheap).

What do you think are the chances of me getting full RRP refund?

How did you pay for it? All you need to do is show them proof of purchase, so if you paid on a card, then show them a card statement with the value on it and they will have to offer you a refund.

Edit: Ah right, I just read the thread properly. If you do that, they'll realise it was a bundle as they'll match the receipt on their system, and they'll refund it all and then charge you for the rest separately. Stop trying to play them man.

Atlas23 · 30 Oct 2014 at 14:54

CHokKA said:
How did you pay for it? All you need to do is show them proof of purchase, so if you paid on a card, then show them a card statement with the value on it and they will have to offer you a refund.

Trouble is, as it's part of a bundle, it will come up as £484, when the TV is only £299.

I was hoping to play the part of poorly organised consumer who bought the wrong TV and then lost the receipt

The Dread Pirate · 30 Oct 2014 at 14:56

Atlas23 said:
Trouble is, as it's part of a bundle, it will come up as £484, when the TV is only £299.

I was hoping to play the part of poorly organised consumer who bought the wrong TV and then lost the receipt

Your wife/OH hated it and insisted you return it would be my advice

cheesyboy · 30 Oct 2014 at 14:57

Just do what I always do and carefully open the box, remove the TV, replace with empty pistachio shells and reseal before returning "unopened" for a full refund.

Never fails.

TheVoice · 30 Oct 2014 at 14:57

Won't be accepted.

AJK · 30 Oct 2014 at 14:57

Atlas23 said:
I was hoping to play the part of poorly organised consumer who bought the wrong TV and then lost the receipt

And you may get away with it, so by all means attempt to get something for nothing. There are plenty of reg flags about the whole situation that any customer service operative should spot though!

Mynight · 30 Oct 2014 at 14:58

Pick one who looks new to the job

.

Atlas23 · 30 Oct 2014 at 14:59

The Dread Pirate said:
Your wife/OH hated it and insisted you return it would be my advice

Interesting.. my wife saw how much it cost and was so angry that she ate the receipt.. and that is why I don't have the receipt..

AJK said:
And you may get away with it, so by all means attempt to get something for nothing. There are plenty of reg flags about the whole situation that any customer service operative should spot though!

Well considering Tesco were letting Xbones with a few games go for £305 recently (glitch in their system) I'm not sure how robust their system is.

benjii · 30 Oct 2014 at 15:00

This could be the final nail in the coffin for Tesco, are you prepared to cost 310,000 employees their job? Won't someone please think of the children?!

malachi · 30 Oct 2014 at 15:01

Atlas23 said:
Trouble is, as it's part of a bundle, it will come up as £484, when the TV is only £299.

I was hoping to play the part of poorly organised consumer who bought the wrong TV and then lost the receipt

I'm sure their policy is, if you buy something as part of a discounted bundle then you will have to return the whole lot. Not just part of it and expect a partial refund.

Also, if you buying something from Tesco Direct and don't have the receipt then they will track it by order number. Ive returned stuff to them before with no receipt. So they go off the order number on their system to valid the return.

TheBDog · 30 Oct 2014 at 15:01

AJK said:
And you may get away with it, so by all means attempt to get something for nothing. There are plenty of reg flags about the whole situation that any customer service operative should spot though!

Let's just say, having worked as a retail assistant in a few supermarkets and met many people responsible for knowing these things, I wouldn't be surprised if it worked

AJK · 30 Oct 2014 at 15:02

Atlas23 said:
Well considering Tesco were letting Xbones with a few games go for £305 recently (glitch in their system) I'm not sure how robust their system is.

Not the same thing really! "I've lost my receipt" is universal retail code for "I am attempting a scam"...