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Got my 290 today :) taking it back tomoz :(

ICEx21 said:
That's the responsibility of Overclockers to check that or have a system in place to make sure things like this don't happen.
As advanced as they are I imagine at some point they're still going to be packed by a human who should have noticed this.
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Packers do not check anything, we stock 10,000+ different products and ship over 1000 orders per day, so what you think is absolutely impossible. At least we're still using humans to pack stuff as some companies similar to us actually use robots.
 
Meet the new packers :D

SskqQ3RCe.png
 
ICEx21 said:
That's the responsibility of Overclockers to check that or have a system in place to make sure things like this don't happen.
As advanced as they are I imagine at some point they're still going to be packed by a human who should have noticed this.
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If they done that, you lot would moan the cost of items have gone up - cry cry and move elsewhere.
 
Orangey said:
How can you check 10,000 cards?

Not to mention checking involves breaking seals on boxes and handling goods, leaving marks.
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I meant the outer box being checked for any signs of it being open. Gibbo raises a fair point about extra time this would take. Also, as they seem to be replacing the item for anyone this occurs too, it's no big deal really.
 
Gibbo said:
Packers do not check anything, we stock 10,000+ different products and ship over 1000 orders per day, so what you think is absolutely impossible. At least we're still using humans to pack stuff as some companies similar to us actually use robots.
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Iam sorry gibbo but that doesnt cut it with me. I work in a warehouse and if i got caught packing an open box for dispatch then it would be a disciplinary for me
 
BRIGGBOY81 said:
Iam sorry gibbo but that doesnt cut it with me. I work in a warehouse and if i got caught packing an open box for dispatch then it would be a disciplinary for me
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Sorry that it don't cut with you. We're not talking about open boxes here for a starters, we're talking boxes with no seal. The customer said the seals had come undone and well I know that the seals Sapphire use are not great, by the time the product has shipped from Hong Kong, being in a planes cargo hold, then sat in a cold warehouse it is quite common for these seals to have little to no adhesion. I know I've had brand new sapphire cards given to me for these little seal stickers to no longer be stuck down and just loose, sapphire need to use better glue. The issue for me is that the card had dust on it so something is a miss.

But I am right and how do you expect the packer to know from the 10,000 different items we sell which ones come in sealed boxes, how they are sealed and which ones do not, because no human could remember that or would actually know anyway.

Even I myself who has being buying these products for many years knows that one product from say Asus might come in a sealed box, whereas another Asus product might not. Simply as the manufactures are not consistent and the only graphics manufacturer I know who consistently ships in sealed boxes is EVGA and they shrink wrap each individual box. If every manufacturer was like EVGA then yes a protocol could be implemented but as they do not then I'm afraid it cannot be.

Such a protocol can only be actioned if every product we sell arrives to us sealed and the manufacturers in our sector do not always ship goods in seal boxes. Some have no seal at all, some have a security sticker, some are shrink wrapped and some have no seals whatsoever. Plus some have a mix, making it impossible.

I also have worked for several computer based etailors and visited many warehouses in this sector, they operate no different from our own accept as I say one of the extremely large European outfits were actually using robots to pick and pack orders and a human was only involved to QC at random or to repair the robots when they had an issue. This company was shipping upto 10,000 orders per day.

Plus our packers may not even know what computer hardware is, their job is to place said items un damaged into boxes and pack them well along with free haribo.
 
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Gibbo said:
Sorry that it don't cut with you. We're not talking about open boxes here for a starters, we're talking boxes with no seal. The customer said the seals had come undone and well I know that the seals Sapphire use are not great, by the time the product has shipped from Hong Kong, being in a planes cargo hold, then sat in a cold warehouse it is quite common for these seals to have little to no adhesion. I know I've had brand new sapphire cards given to me for these little seal stickers to no longer be stuck down and just loose, sapphire need to use better glue. The issue for me is that the card had dust on it so something is a miss.

But I am right and how do you expect the packer to know from the 10,000 different items we sell which ones come in sealed boxes, how they are sealed and which ones do not, because no human could remember that or would actually know anyway.

Even I myself who has being buying these products for many years knows that one product from say Asus might come in a sealed box, whereas another Asus product might not. Simply as the manufactures are not consistent and the only graphics manufacturer I know who consistently ships in sealed boxes is EVGA and they shrink wrap each individual box. If every manufacturer was like EVGA then yes a protocol could be implemented but as they do not then I'm afraid it cannot be.

Such a protocol can only be actioned if every product we sell arrives to us sealed and the manufacturers in our sector do not always ship goods in seal boxes. Some have no seal at all, some have a security sticker, some are shrink wrapped and some have no seals whatsoever. Plus some have a mix, making it impossible.

I also have worked for several computer based etailors and visited many warehouses in this sector, they operate no different from our own accept as I say one of the extremely large European outfits were actually using robots to pick and pack orders and a human was only involved to QC at random or to repair the robots when they had an issue. This company was shipping upto 10,000 orders per day.

Plus our packers may not even know what computer hardware is their job is to place said items un damaged into boxes and pack them well along with free haribo.
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any chance I can be reimbursed the petrol money with me driving over tomorrow? Its about an hours drive according to google maps.
 
Well at least I now know to go back to EVGA next time. I'm not interesting in paying over 3 or 400 quid just too get another duff product, There a luxury item I have to save up for and it really pee'd me off getting 2 dud's in a row.
 
sprite1275 said:
any chance I can be reimbursed the petrol money with me driving over tomorrow? Its about an hours drive according to google maps.
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No. We'd cover your shipping via courier cost but not fuel cost.

However if the item is not the norm for Sapphire then the guys in CS will give you a full refund for the item. You can then buy something else with a 5% discount which will be more than your fuel cost if your spending over £200 unless your coming from very far or travelling to us in a V8 powered vehicle. :)

Any issues show them this post by me which means they are to carry the above out and give you a 5% discount on whatever purchase.
 
Gibbo said:
No. We'd cover your shipping via courier cost but not fuel cost.

However if the item is not the norm for Sapphire then the guys in CS will give you a full refund for the item. You can then buy something else with a 5% discount which will be more than your fuel cost if your spending over £200 unless your coming from very far or travelling to us in a V8 powered vehicle. :)

Any issues show them this post by me which means they are to carry the above out and give you a 5% discount on whatever purchase.
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Thanks
 
Gibbo said:
No. We'd cover your shipping via courier cost but not fuel cost.

However if the item is not the norm for Sapphire then the guys in CS will give you a full refund for the item. You can then buy something else with a 5% discount which will be more than your fuel cost if your spending over £200 unless your coming from very far or travelling to us in a V8 powered vehicle. :)

Any issues show them this post by me which means they are to carry the above out and give you a 5% discount on whatever purchase.
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ffs Gibbo,

Is it a competition between you and 5ub who can give the best CS? well played.


but on the topic of used cards entering the supply chain again. I know you say that this doesn't happen with OCUK and from you I take that at face value but are the manufacturers possibly passing RMAs back into their stock as new cards? I know its a rare topic but we do see this every month or so on here that someone has what appears to be a pre owned card shipped to them
 
I just bought a new card last night. So not really what i wanted to read. :eek:

I am sure it going to be fine :D
 
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Gibbo said:
Simply as the manufactures are not consistent and the only graphics manufacturer I know who consistently ships in sealed boxes is EVGA and they shrink wrap each individual box. If every manufacturer was like EVGA then yes a protocol could be implemented but as they do not then I'm afraid it cannot be.

Such a protocol can only be actioned if every product we sell arrives to us sealed and the manufacturers in our sector do not always ship goods in seal boxes. Some have no seal at all, some have a security sticker, some are shrink wrapped and some have no seals whatsoever. Plus some have a mix, making it impossible.
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Ok fair enough, I was under the impression all graphics cards came sealed from the manufacturer.
 
233 said:
ffs Gibbo,

Is it a competition between you and 5ub who can give the best CS? well played.


but on the topic of used cards entering the supply chain again. I know you say that this doesn't happen with OCUK and from you I take that at face value but are the manufacturers possibly passing RMAs back into their stock as new cards? I know its a rare topic but we do see this every month or so on here that someone has what appears to be a pre owned card shipped to them
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Yes it can happen at manufacturer level but extremely rare when buying direct. What is more likely is for orders placed from distributors as that is known to happen for sure, which is basically distribution putting RMA replacements into new stock, whether on purpose or a mistake who knows.

OcUK buys 90% direct hence why this is rare here! like you say once a month which when considering were shipping 5000-10,000 cards every month shows how rare it is. :)
 
I'd like to add I work for a company that does electronics and has lots of small stores and most of the stores do ECom. We send anything from 1-15 items out per day in my store, so it's not like we ship in large quantities like OCUK do. Generally it takes a single person 1-2 hours a day to fully sort it out.

Unfortunately mistakes can and do still happen, even as small as our operation is. I generally don't make mistakes when I am the one doing the ECom, but I once sent an iPad to the wrong address. Opps! Lucky for me that my company understands that mistakes can and do happen.

At least when selling goods over a counter you have 2 sets of eyes on the products and it's much easier to spot any mistakes or problems.

I wouldn't want to imagine what it's like picking and packing for OCUK. I'm sure the novelty of shipping out awesome GPUs and being able to caress the boxes as you pack them wears off very quickly :)
 
Just wanted to let you folks know as you tend to hear only when things go wrong. Well here one that was right.

Got my card today and it was spot on exactly what Gibbo said very well packaged and sealed. Top notch service with a complimentary sweets too. Very impressed 10/10
 
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