There is legislation in place which means they have to provide a minimum provision for wheelchair users, there is no such legislation for pushchairs and thus they are discretionary and available to use when no wheelchair user is present. As soon as that situation changed then the driver should have enforced the rule and told her to move.
There is no rule to enforce, that is why the high court need to clarify this as Government guidance says the opposite. The minimum provision under the DDA for buses doesn't affect Operators until 2017 for DD buses and 2016 for SD buses..they can still operate buses without any provision at all until that time unless contracted otherwise.
How does the driver enforce this anyway? He asked her to move and she refused..then what?
http://webarchive.nationalarchives....conduct/conductofdriversinspectorsan5991.html
You must allow a wheelchair user to board the bus when the wheelchair space is unoccupied. The only exception is if the person's wheelchair is too large or if you think it's unsuitable to have on board your bus. For example, if the battery on an electric wheelchair is leaking acid.
Where other passengers are occupying the wheelchair space you should ask them to move to allow a wheelchair user to board. You do not have to let the wheelchair user on if the carrying capacity - seated or standing - would then be exceeded. Other passengers on the bus aren't obliged to move, and you're not expected to make them.
Wheelchair users should be able to get on and off without your help on most buses.
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