City Link collapses, 2700 jobs at risk...

Probably going bust because they spent more per parcel on actually providing a real service as opposed to yodel, hermes etc.
 
Not surprised considering the service I got. Yodel on the other hand have been pretty good, not one problem here. I suppose it's down to the area and if you're unlucky enough to have a bad delivery person.
 
Craig321 said:
I suppose it's down to the area and if you're unlucky enough to have a bad delivery person.
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So true, my local Hermes fella, even pops his mobile number on the missed delivery cards so he can rearrange or even go to him.

But never had problem with Citylink whereas Amazon logistics are appalling :(
 
sucks for the workers but probably a good thing overall.... obviously they've just had their busiest period and if they've still struggled over the past few days then might as well chuck in the towel
 
flame696 said:
I have never had a problem with citylink, they have been probably the best courier company i have used. They have delivered on time and picked up on time. Never given me any problems unlike Yodel, DPD and TNT!
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What issues have you had with DPD? I find them easiest to deal with(Amazon use them for Prime one day deliveries). They notify you of the drop number, and give you a 1 hour delivery window, and provide live tracking on Google maps. My last delivery from them was last Sunday, estimated between 3:09-4:09, tracked the van/drop number in real time - delivered 3:11. Can't complain.
 
Zefan said:
Probably going bust because they spent more per parcel on actually providing a real service as opposed to yodel, hermes etc.
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Totally disagree. In Plymouth, they were outright terrible. In Birmingham they were not very good either. You will see people mentioning about the car in the door without even bringing the package or knocking etc, because that is exactly what the do. Or in some cases even claim they tried to deliver but never even turned up on multiple occasions, because one of my houses was out of the way. And yes, I actively proved they were in the wrong, and they couldn't give a hoot.

Having worked in the transport/haulage field (National and international) I can tell you the business model of a lot of firms is to lie... and continue lying so that you don't lose money.
 
THey were one of the best in my part of London... Crap news to get over Christmas.
I guess the super low costers with a different structure like Yodel are now dominating.
 
The best delivery guy I ever had was with CityLink; he even rearranged his routes because he knew I worked nights. His reward was that I actively chose retailers who used CityLink.

I think it must be over 18 months since I last used a retailer using CityLink though, so this news doesn't surprise me. Unfortunately I doubt it means more DPD style timed deliveries (excellent IME), and more Amazon style random drops whenever the minimum wage courier can be bothered.

I often find myself about to hit the buy button on something, then I think about the delivery hassle and change my mind unless it's a Post Office or DPD delivery. Which is great, because it's saving me money.
 
Zefan said:
Probably going bust because they spent more per parcel on actually providing a real service as opposed to yodel, hermes etc.
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No that's not the case, they were just broken and bloated and hugely inefficient.

It was managed by people with no idea ofmwhat was needed or indeed what they were doing.
 
Lopéz said:
Lots already are. A lot of consumers are in for a shock over the next few years as the industry gets increasingly competent at volumetric charging.

Shipping in the UK is too cheap. The market needs to change but some carriers will cling on to the cheap end of the market to pander to consumer demands. Most of them will probably end up going pop.
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It's only getting cheaper, hermes will collect, provide tracking and insurance, and deliver anywhere in the UK including highlands and Islands for £2.99

How they do it I have no idea but I send absolutely everything via hermes now, I also notice more and more commercial deliveries coming via them too. Recent M&S and John Lewis deliveries for example.

Amazing for the consumer if they are making this work somehow :)
 
Good riddance.

I've had nothing but problems with them and their lazy lie spouting drivers. 3 different delivery locations, every time... No one in. Not only that they lost my Herman miller chair, eventually turned up covered in bird poo, and missing a wheel.

Hurrah the scourge of the delivery world is dead.
 
rexehuk said:
Good riddance.

I've had nothing but problems with them and their lazy lie spouting drivers. 3 different delivery locations, every time... No one in. Not only that they lost my Herman miller chair, eventually turned up covered in bird poo, and missing a wheel.

Hurrah the scourge of the delivery world is dead.
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Chill man, every job has bad employees. I'm sure City Link has plenty of decent drivers.
 
Jez said:
It's only getting cheaper, hermes will collect, provide tracking and insurance, and deliver anywhere in the UK including highlands and Islands for £2.99

How they do it I have no idea but I send absolutely everything via hermes now, I also notice more and more commercial deliveries coming via them too. Recent M&S and John Lewis deliveries for example.

Amazing for the consumer if they are making this work somehow :)
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I've used them for collection and taking deliveries quite a few times as well. Local to me at least they seem to do the last part of the delivery by people working for themselves - ours is some retired guy in his saloon driving around rather than someone in a stickered up van.

I find DPD the best to deal with as the hour slot is great and what every company should be offering to consumers ideally. I expect City Link will be bought out and stripped back no doubt.
 
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