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Yeah and that's where warranty comes in. The 970 should come free IF they do not have any 780s. But what you're doing is asking for one and that you should get it since its "less expensive".
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Monetary Value of GTX 780 compared to GTX 970
- Thread starter SDMilne
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Yeah and that's where warranty comes in. The 970 should come free IF they do not have any 780s. But what you're doing is asking for one and that you should get it since its "less expensive".
You are ignoring the 980 question?
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Why should I answer it? I've said from the start its less to do with monetary value and more to do with performance. You're saying you should get a better card free of charge - self-entitlement is it not?
As I presumed. You are not answering it because it doesn't suit your argument to do so. Naturally I'd be happy to pay extra for something that cost more than what I'd originally paid for, but who in their right mind would be happy to pay for something costing less than what they paid for?
Your argument collapses upon itself to think it's fine and entitlement free to pay extra for a more costly item but entitled and wrong to expect a cheaper item free of charge.
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Wow there's some people in here with a terrible attitude.
i don't think a 970 for a 780 is completely unreasonable. The 780 replacement was the 980 in terms of position in the range, but you're asking for the next one down which is more of a similar spec and performance. What else could they offer card wise a 760? That's a slower card and worse spec.
Stick to your guns and complain till they give you a 970 or a 970 and a token £10-£20 upgrade cost maximum.
i don't think a 970 for a 780 is completely unreasonable. The 780 replacement was the 980 in terms of position in the range, but you're asking for the next one down which is more of a similar spec and performance. What else could they offer card wise a 760? That's a slower card and worse spec.
Stick to your guns and complain till they give you a 970 or a 970 and a token £10-£20 upgrade cost maximum.
Appreciated! There's a weird "anti consumer" vibe in this thread!
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Uh yeah if that's what you want to believe. I've already stated reasons and examples of the flaws in trying to replace something of equal monetary value to which you didn't respond. You talk a lot about costs and little about specifications which at this point everyone and their monkey knows a 970 is superior to a 780 no matter what the price says but that's not really the point anyway. Goodluck on getting your upgrade
Uh yeah if that's what you want to believe. I've already stated reasons and examples of the flaws in trying to replace something of equal monetary value to which you didn't respond. You talk a lot about costs and little about specifications which at this point everyone and their monkey knows a 970 is superior to a 780 no matter what the price says but that's not really the point anyway. Goodluck on getting your upgrade
Will you be furious if I get it? When it comes to transactions between customer and retailer, cost is everything. There is no flaw with the concept of exchanging two items of equal monetary value so there should similarly be no issue with exchanging an item for one that costs less. Want to exchange for a more expensive item? Pay the price and do so happily.
Where's all this talk about the 970 being much better come from anyway then?
Soldato
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No its not, if your washing machine breaks down they send someone out to fix it, you dont get a new one, and they can actually charge you for the call out unless you ship it to them
As long as the replacement item is cosmetically no worse than the one you returned and is in full working order they are perfectly entitled to do it, the replacement just has to be fit for purpose
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Of course you wouldn't get a brand new washing machine unless there was something very wrong with it that couldn't be fixed. In that event you'd get a new one though.
I don't have the equivalent of a broken washing machine anyway. I have the equivalent of a broken piece of a washing machine and that similarly would be replaced with a new part.
Soldato
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You were asking what you were entitled to, i'm just answering that, there is nothing in the law that says they cant use refurbished items to replace things that have broken under warranty, it still has the same warranty and has to be fit for purpose but that is it
If you bought just a gpu you might have more rights, but as it was part of a computer, they just have to get your computer working to the same standard as it was without the fault, if you want them to upgrade you then technically it is an upgrade and whatever trade in value they want to give you is up to them, your only other option is to reject the entire computer for a refund (minus a useage deduction), you could try saying that and it might tip their hand in to a free upgrade, but equally you could lose more by going that route than just accepting a replacement 780
That is all you are entitled to, if they offer you something better then bonus, but it isnt technically what you are entitled to
If you paid by credit card you can also try getting a full refund from them as wellfor returning the whole computer, but again if youve been offered a replacement 780 they'll be very resistant to helping.
If you bought just a gpu you might have more rights, but as it was part of a computer, they just have to get your computer working to the same standard as it was without the fault, if you want them to upgrade you then technically it is an upgrade and whatever trade in value they want to give you is up to them, your only other option is to reject the entire computer for a refund (minus a useage deduction), you could try saying that and it might tip their hand in to a free upgrade, but equally you could lose more by going that route than just accepting a replacement 780
That is all you are entitled to, if they offer you something better then bonus, but it isnt technically what you are entitled to
If you paid by credit card you can also try getting a full refund from them as wellfor returning the whole computer, but again if youve been offered a replacement 780 they'll be very resistant to helping.
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If I had a problem with my 780 I'd expect either a 780 or 970 back.
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Lol so if every retailer started selling GTX 760 at £500 and sent you one as a replacement for your 780 would you be happy? That defeats your point straight away because value wise the 780 is not worth more than a 970. I don't care what you get but don't try fool other people that what you're trying to do isn't cheating.
I'm not sure there is. You bought a 780 and if you said nothing you'd get a 780 back in return, assuming the company had one available (which they almost certainly will).
So you bought a 780 and it breaks so you get a 780 back and all is good.
Except it isn't since you're asking them to provide you a more powerful card, which isn't what you paid for. If they have a 780, you should get a 780 back. If, on the other hand, they just stick broken 780s in an envelope back to nVidia and receive a full value refund OR a 970 in return, then YES you'd should get today's equivalent card.
If nVidia replaces broken stock with refurbs, then the company will be losing money by giving you a 970 as these are products that they'll actually sell at full price, rather than sticking in their full builds.
If you bought an 180bhp Golf GTI and the engine packed up after 6 months, but in the meantime a 220bhp Golf GTI had appeared for a similar price, would you expect the dealership to do you a like for like swap or do you reckon you'd get an engine repair/replacement (i.e. a refurb)?
This should be reflected in the cost of the items then. Somebody could put a lot of value in a lucky 20 pence they covet for whatever reason but that doesn't mean it has more value than a tattered £5 note.
They would repair or replace the engine, but if I was to ask about the possibility of a different engine with a higher financial value being installed instead, they would most likely install said engine in exchange for the difference in price between the old engine and the new.
I'm not expecting a whole new computer so that example falls at the first hurdle anyway.
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