I'm done with Seagate.

Steampunk

Steampunk

Steampunk

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1 Jun 2013
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That's it. I'm finished with Seagate. I said it after their "click of death" but I was foolishly tempted by the cheap prices on their newer Barracudas. Out of four drives over a year old, three have needed replacing under warranty, and now the final insult.

Having RMA'd a ST2000DM001 with 2 platters, they've sent me an older version with 3 platters, known to be slower, hotter, and use more power. They couldn't even replace like-for-like, they sent me the old-tech version and hope they can get away with it by using the same model number. Why are they even still making these things years after they trumpeted the new platter technology in their products?

Just like the monitor manufacturers that do the first run with a really good panel to get good reviews, then they change to a cheaper, inferior design to con the public and increase profit margins.

I've had a WD drive fail, but they've at least never pulled a bait & switch on me. No more Seagate ever.
 
Sorry to hear they've messed you around :( I've always used Western Digital and Samsung personally, though you'll find plenty of people who bash each also. That's the problem with mechanical HDD's, they're prone to failure, and so you'll always find people who have had failures. As you've correctly said however, WD don't mess around with the RMA, they're great with them (in my experience) :)
 
I had a Seagate Drive fail but they replaced like for like and had no issues.

Shame you had a drama, think when my 2 1TB drives fail I would look elesewhere than Seagate.
 
The problem is that they have the two and three platter drives under the same model number, so they can claim they are selling you a new drive, but the tech inside is from the older drives. It's not about numerous failed drives (though that is bad enough), it's Seagate then trying to replace it with a drive that's worse in every way.

There's a reason why OCUK make a point of selling the 1 TB per platter drives - they are better in every way. Indeed, Seagate's own marketing and all the reviews agree too. So the only reason Seagate have older tech masquerading as newer drives is to con the public, and to get away with replacing failed new drives, with cheaper old-tech drives.

I've got (another) fault into their online support over this, so let's see if they do anything about it, and if they expect me to ship yet another drive back to them at my expense.
 
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Redgie said:
They made you ship the original faulty one at your expense!?
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Yep, always have to with Seagate. At least I only have to send to them to Coventry now, not like the one I had to send to Amsterdam. Doesn't really make up for the fact that you have to keep sending them back when they ship old tech drives to you as replacements.
 
When I've sent WD's back they've sent the replacement first, then you just put the faulty one in the same box and it has pre-paid postage if I remember correctly..
 
Redgie said:
When I've sent WD's back they've sent the replacement first, then you just put the faulty one in the same box and it has pre-paid postage if I remember correctly..
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Yes this is how they do it, you need to give them your card details though and you have a time limit to post back. To be expected I guess.
 
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I'm sure you could probably quote Seagate's own marketing blurb to them and explain why you're unhappy. It's not like they can say "They're the same drive" if you're quoting them saying "They're not the same drive".
 
i have a 3TB external USB 3 HDD and not had any issues with it so far and its been going for a few years now but its just used for backing stuff on to.

sorry to hear about your misfortune with Seagate.

hope you manage to get something sorted out, i have used Samsung drives, WD passport and WD internal drives and only ever had the passport start to fail but this could be the enclosure, still works even if it is slow using USB 2. the Seagate drive replaced the passport.
 
a lot of this is personal experience - I've only had 2 drives fail on me - a WD external and a WD 2.5 laptop drive, so I've personally been staying away from WD the last few years, but the numbers look to say I've just been lucky lol

By the sounds of Seagates returns/warranty I really hope I dont have to deal with it personally :)
 
Doco said:
a lot of this is personal experience - I've only had 2 drives fail on me - a WD external and a WD 2.5 laptop drive, so I've personally been staying away from WD the last few years, but the numbers look to say I've just been lucky lol

By the sounds of Seagates returns/warranty I really hope I dont have to deal with it personally :)
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have to agree with this is mostly down to bad luck

few years back i bought 2 WD20EARS both drives failed within days
no problem sent them back to supplier got 2 new drives same thing happend
and third set were just as bad lasted about a month asked if they would swap then next set for another make same price i had paid but received 2 more Wd drives.

i still have one that so far hasn't let me down it's partner died after 8 month didn't bother to send it back just threw it in the bin and voved never to buy another WD drive

i have several Seagates never had any issue with them 2 of them have clocked up over 1600 days of use and still going strong
 
S2KIP said:
Yes this is how they do it, you need to give them your card details though and you have a time limit to post back. To be expected I guess.
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I think that is only if you choose "Advanced RMA" as if you choose the standard you have to send your drive back first.

In terms of bad luck with drives, I have had about 3 Western Digital Reds fail on my in a year... so.... Think i am just unlucky
 
Well I had a reply back from Seagate, and they are basically quoting the two identical model numbers and claiming they are the same thing. Obviously they gave different tech drives the same model numbers so they could pull this kind of nonsense.

Because of the identical model numbers, they claim they can't tell how many platters are in the drive. IMO, that's an outright lie, as you can easily tell by looking at the serial number and depth of the indent on the drive.

So while I'm going to return any further failed drives under warranty (I'm not a complete idiot, and as it's Seagate, there will be failures), but that's it for me. No more Seagate drives, however cheaply they dump them on the market. Too many drive failures, and now a bait and switch on replacements. It's totally dishonest behaviour in my opinion, and the final nail in the coffin of being a customer of theirs.
 
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This is the unfortunate side effect of support staff being different to IT staff. The person responding to your email is most likely reading from a script, and is only taught the bare minimum to provide RMA's. You could keep arguing your point, as you are in the right, and might get transferred to someone who can help, but that's completely up to you!

You could have course also name and shame them on Facebook/Twitter, companies tend to respond to that!
 
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